Training Project Manager

Simonelli Resume *.**.** Document Transcript

David J. Simonelli Ft. Worth, TX 76244 Phone 214-***-**** **********@*****.*** http://www.linkedin.com/in/davidsimonelliTECHNICAL TRAINING INSTRUCTIONAL DESIGN PRESENTATIONSProven success in shaping and institutionalizing a continuous improvement mindset and aligning change initiatives withbusiness goals. Mastered advanced methodologies, processes and technologies and championed organization-wideadoption of best practices. Known as an effective communicator and problem solver who brings solid analytical decisionmaking and relationship building skills. Strong ability to empower, lead and motivate teams to peak performance.Exceptional communication and presentation skills with entertaining and compelling classroom presence. Extensiveexperience designing training material utilizing industry standard software packages such as Adobe Captivate,FrameMaker, and SnagIt. Willing to travel up to 100% as required. Expert computer skills and maintain MicrosoftDynamics AX 2012, MCSE, and A+ certifications and all experienced in all versions of Microsoft Office 2003, 2007 and2010. S U M M A RY O F K E Y S T R E N G T H SERP Systems ADDIE Method Testing and Post EvaluationInstructional Design LMS Experience Software InstallationsMulti-site /Web-based Training Captivate 5.0 Call Center ManagementDynamic Presentations Web Page Design SharePoint Trainer/AdminTraining and Development Hardware/Network Maintenance Excellent Communication Skills PROFESSIONAL EXPERIENCEFTS International Services Fort Worth, TX 10/11 PresentFTS International is a leading independent provider of well stimulation services for the oil and gas industry in the UnitedStates, with plans for international expansion. Exploration and production companies use our services primarily toenhance their recovery rates from wells drilled in shale and other unconventional reservoirs. Trainer/Instructional Designer Report to Training Manager to deliver classroom training, design computer based training simulations and classroom deliverables for a wide variety of software. Primary focus is to train all levels of personnel, from c-level executives to field personnel, on Microsoft Dynamics AX 2012. Present ERP training to all levels with a focus on financials, supply chain management, and production. Worked closely with upper management to develop a change management strategy for the ERP implementation. Designed communications to poll employee base on various opinions of ERP implementation utilizing InfoPath 2010 and SharePoint 2010. David Simonelli Page 2 Created web-based training simulations utilizing Adobe Captivate 5.0. SIGNIFICANT ACHIEVEMENTS Certified, Microsoft Dynamics AX 2012 Financials Certified, Microsoft Dynamics AX 2012 Trade & LogisticsBurlington Northern Santa Fe Railroad Fort Worth, TX 5/11 10/11The BNSF Railway, formerly known as the Burlington Northern Santa Fe Railway, is a wholly owned subsidiary ofBerkshire Hathaway Inc., and is headquartered in Fort Worth, Texas. BNSF is one of seven North American Class Itranscontinental railroads and the second largest freight railroad network in North America. Contract Instructional Design/Technical Writing Reported to Technology Service Manager to design computer based training simulations, technical support documentation. Work with all levels of the operations department to design and develop a comprehensive training program for BNSF s terminal, train and mechanical departments management software. Create computer based training simulations utilizing Adobe Captivate 5.0. Design various technical documentation utilizing FrameMaker 9. Maintain corporate training intranet site utilizing SharePoint 2010.Celanese, Inc. Dallas, Texas 10/10 1/11Celanese operates globally on five continents in manufacturing, research & development and administration. As a globalleader in the chemicals industry, Celanese Corporation makes products essential to everyday living. Our products, foundin consumer and industrial applications, are manufactured in North America, Europe and Asia. Contract Instructional Design/Trainer Reported to Project Manager to ensure successful rollout of new laptops and desktop computers to Celanese offices, worldwide. Successfully completed each rollout site on time and under budget. Designed and delivered training and on-boarding documentation for on-site, temporary technicians that assisted with the rollout. Worked with development and project management team to find and diagnosis issues with PC image and rollout procedures.Bank of America Corp. Dallas, Texas 5/10 10/10Bank of America is the largest commercial bank in the United States by deposits and market capitalization. Contract, Executive Customer Relations for the Office of the CEO and President Service request resolution of client concerns reaching the highest level of escalation through written and verbal communications. Correspondence management from the Office of the Comptroller of the Currency (OCC), Bank of America s Office of the President, United States Senate, United States Attorney General, State Attorney Generals and Bank of America s mortgage customersDR Horton, Inc. Ft. Worth, Texas 2006 2008D.R. Horton, one of the largest home builders in the U.S., was founded in 1978 and headquartered in Forth Worth, Texas.Specializing in the developing, designing, construction and sale of detached homes, they also build town homes,mountain homes, duplexes, triplexes and condominiums, they also provide mortgage financing. Instructional Design/ Trainer Reported to the Training Manager Designed and delivered training for various software programs, including Construction Scheduling, Land Bonds Application and Management, New Home Prospect Marketing, JD Edwards ERP System, New Home Sales Contract Processing, Microsoft SharePoint and Microsoft Office. Designed web based training classes utilizing Captivate, FrameMaker and SnagIt. Analyzed, designed, developed, implemented and evaluated software classes, as needed for the IT Department, throughout the life cycle of the product. Worked with senior management and business analysts to ensure training initiatives and successful delivery on new software rollouts and software version updates, meeting divisional and organizational objectives. David Simonelli Page 3 Collaborated with shipping, travel, divisional administration and divisional IT to ensure the mobile, training network and training facilities would be operational as scheduled. Provided a variety of training presentations, classroom training with classes up to 125 people, post classroom training and support via phone, web based training, post-training surveys and evaluations. SIGNIFICANT ACHIEVEMENTS Coordinated the national roll-out of SharePoint for 75 divisional offices and 20 internal departments intranet sites. Developed, designed and delivered training to all divisions which improved efficiencies, accuracy and cut training costs. Successfully delivered information in timely manner to all levels of management. Spearheaded and implemented the national training roll out of Marketing Studio, our in-house sales prospect tool. Trained our national force various follow-up and prospecting techniques utilizing Marketing Studio. Delivered training, nationwide of our Municipal Bonds submission and management tool. Trained all stakeholders via telephone and WebEx. Successfully served on the SharePoint Administration team after the Training Department was discontinued. This maintained training continuity, quality of service and a competitive edge.Thomson Corporation Albuquerque, New Mexico 2004 2006One of the worlds largest information companies, active in financial services, healthcare sectors, law, science andtechnology research, and tax/ accounting sectors. Entities include: Thomson Financial, Thomson Healthcare, ThomsonLegal, Thomson Scientific, and Thomson Tax & Accounting. Thomson has 38,000 employees, $6.6 B/annual revenues. Instructional Design/ Trainer Reported to the Training Manager; was responsible for company-wide training initiatives. Partnered with management to ensure company-wide training needs for new hires and on-going education. Designed classroom materials, facilitated training classes, delivered testing and post course evaluations. Created and maintained website for training documentation and overall training department communication needs. Developed and delivered special training projects to meet organizational objectives. SIGNIFICANT ACHIEVEMENTS: Launched new, ProLaw Boot Camp and participated in the design, development and implementation of a new training imitative which improved new hire technical proficiencies and raised first time pass rate from 60% to 95%. Awarded the Thomson Award of Excellence by working with the VP of Development to design, develop and implementation of training for Elite E3, a new version of the standard Elite Enterprise software. Designed, developed and maintained training department intranet site.The Kemtah Group Albuquerque, New Mexico 2002 2004Headquartered in Albuquerque, New Mexico, Kemtah transforms existing IT services into efficient, responsive, optimizedunits that are managing IT services for organizations such as Sandia National Labs, the Department of Energy, and majormedical centers as well as hardware manufacturing and pharmaceutical enterprises world-wide. Instructional Design/Technical Trainer Responsible for training and development initiatives for company. Delivered technical training to non-computer literate adults and high school students. Classes included Microsoft Office, A+ Certification, Web Page Design utilizing FrontPage and Adobe Photoshop. Managed training curriculum and all facility related issues, including lease, utilities, property and building maintenance issues. Maintained all hardware/network classroom equipment; proposed training curriculum and development of training initiatives to meet company objectives. SIGNIFICANT ACHIEVEMENTS: Increased the student pass rate to 100% on MS Office and A+ certifications. State of New Mexico extended the contract from an initial three (3) months to two (2) years, increasing bottom-line revenues and profitability for Kemtah.Access Data Corp Angel Fire, New Mexico 2001 2002 David Simonelli Page 4Access Data provides the technology and training that empower law enforcement, government agencies and corporationsto perform thorough computer investigations of any kind with speed and efficiency. Trainer/Project Manager Reported to President and responsible for on-site custom software installations, customer training and follow-up. Collaborated with training team to develop training manuals. Provided technical support to end-users; assured quality testing of software. SIGNIFICANT ACHIEVEMENTS: Introduced simplified, cost-saving method for customer software up-dates by instituting a FTP server and website.The Answer Group Ft. Lauderdale, FL 1999 2001The Answer Group, Inc. is a U.S.-based provider of call center outsourcing services operating as TAG Support Companyand U.S. Support Company. Trainer/Floor Manager Responsible for training all new hires for the Road Runner High Speed Internet Group. Duties included: customer service, technical support, company policies. Training classes were as large as 50 for new hires. Managed call center operations and functioned as a liaison between support clients and call center operations; supervised floor of 125 technicians. Areas of oversight included customer satisfaction, technical competency and assessment of new training needs. Maintained floor metric performance by diagnosing improvement opportunities, providing effective feedback, coaching, training and development and recommendation of corrective actions. Performed quality checks, developed and reviewed performance reports, identified areas of improvement and implemented measures to improve performance levels. Oversight of quality assurance standards between staff and callers. Reviewed call center statistics and measured staff performance to meet the needs of improvement. SIGNIFICANT ACHIEVEMENTS: Promoted from technical support engineer to second in charge of the floor in 6 months. Consistently kept call metrics above organizational goals. ADDITIONAL EMPLOYMENTMajesty s Restaurant, Flower Mound, TX Executive ChefRiver Crest Country Club, Ft. Worth, TX Executive Sous chef E D U C AT I O N A N D C E R T I F I C AT I O N S Microsoft Dynamics AX 2012 Financials Microsoft Dynamics AX 2012 Trade & Logistics Attended SharePoint 2010 Train the Trainer conference January, 2011 Microsoft Certified Systems Engineer, Windows 2000 A+ Certified Microsoft Office, Certified Master Instructor BSBA, Major: Management Information Systems, Bowling Green State University P R O F E S S I O N A L A S S O C I AT I O N S American Society of Training and Development Toast Masters