Manager Customer Service

David OMalley

Email: *********@********.***

Address: **** ****** **** *****

City: Menlo Park

State: CA

Zip: 94025

Country: USA

Phone: 650-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DAVID M. O'MALLEY

1105 HIDDEN OAKS DRIVE, MENLO PARK, CA 94025 650-***-**** *********@********.***

WORK EXPERIENCE:

University Motors

3600 S. Reserve Street

Missoula, MT 59801

Business Manager

February 2010 to November 2010

Responsible for maintaining a profitable and compliant business office by:

* Sourcing the best possible financing option for the customer.

* Accurately completing all necessary loan documentation to ensure prompt loan funding.

* Completing the necessary vehicle Title work for various states.

* Recording and securing all pertinent information required for full compliance with regulatory agencies.

* Offering different protection packages including Vehicle Service Contracts, insurance products, and other ancillary automotive products.

* Providing Notary Services as required.

* Acting as a leader and providing training for sales people.

* Maintaining up to date software products.

Do It Best

Stevensville Hardware

323 Main Street

Stevensville, MT 59870

Rental Center Manager

June 2008 to January 2009

Responsible for the overall profitability and success of the equipment rental center by:

* Developing and maintaining effective and competitive rate structures.

* Maintaining customer database.

* Managing one full time rental center employee as well as other store employees as necessary.

* Properly maintaining all equipment.

* Creating and updating equipment files and maintenance records.

* Selling used equipment and replacing it with new equipment when needed.

* Delivering large equipment such as skid steers, tractors, attachments and trailers on a regular basis.

* Using personal customer service skills to increase sales and build the customer base.

* Certified in forklift operation and skilled in other equipment operation for loading and unloading of materials.

DMO Services

900 College Street

Stevensville, MT 59870

Owner

November 2002 to present

Responsible for successfully managing all aspects of a construction based materials delivery business by:

* Acquiring customers with particular delivery specifications.

* Managing teams of up to six laborers.

* Procuring special equipment when necessary.

* Building new construction, remodels and additions using multiple carpenter skills.

* Identifying supplemental means of income including equipment transport & firewood sales/deliveries.

Esurance.com

San Francisco, CA

Senior Production Support Analyst Insurance Operations Analyst

November 2001 to March 2002 June 2000 to November 2001

Responsible for providing database and programming support by:

* Analyzing potential projects for feasibility and cost effectiveness.

* Managing existing software projects to meet or exceed desired expectations.

* Designing specifications for programmers on software enhancements.

* Identifying software bugs and directing programmers on the appropriate fix.

* Correcting, enhancing, and modifying the custom software package.

* Being the primary point of contact for the SIS-AS400 software provider.

* Documenting procedures for Customer Service Representatives and others.

* Creating custom queries for various departments based on current needs.

* Maintaining tables to ensure proper and efficient processing of data.

Sullivan & Sullivan General Insurance Agency, Inc.

Stockton, CA

Data Processing Manager Operations Manager

November 1997 to June 2000 October 1993 to April 1997

Responsible for efficiency and accuracy or operational workflow by:

* Actively participating in strategic planning meetings.

* Operating two AS400 systems serving as hosts for multiple PC's in a TCP/IP environment.

* Coordinating software projects with the main software company and in-house programmers.

* Implementing & testing all aspects of present, modified, and new custom software.

* Maintaining the database including running batch programs and table maintenance.

* Analyzing existing software problems and creating solutions.

* Supervising disbursements of all return premiums, overpayments, and commissions to agents.

* Using custom software for forms design and policy packaging.

* Training new employees on systems and procedures.

* Communicating with the staff to bypass inefficient processes.

First Republic Bank

San Francisco, CA

Money Desk Manager

April 1997 to November 1997

Responsible for maintaining the profitability of a portfolio of institutional jumbo CD clients by:

* Attending Asset / Liability meetings to determine cash flow needs and rating strategies.

* Setting rates appropriately in order to meet goals as cost effectively as possible.

* Telemarketing to source new business and build account relationships.

* Maintaining a client database of over 5000 potential customers.

* Completing various projects for the Director of Savings.

* Covering other branches as a manager or savings officer when necessary.

Wells Fargo Bank

Stanford Industrial Park Branch, Palo Alto, CA

Personal Banking Officer

May 1990 to October 1993

Responsible for developing and managing a portfolio of prime clients by:

* Sourcing new business, including telemarketing to exceed established branch consumer & business goals.

* Expanding account relationships by selling related bank products.

* Managing risk and prevented losses by reviewing and approving negotiable bank instruments.

* Acting as a leader in overall branch activity.

* Training Banking Service Representatives.

EDUCATION & CERTIFICATONS::

Bachelor of Science

Major: Business Administration

Concentrations: Finance, Banking, & Real Estate

San Francisco State University

Graduated from Wells Fargo Banking Officer Program 1990

Licensed in credit life & disability insurance in Montana

Registered Notary in Montana

COMPUTER SKILLS:

Proficient with various Microsoft products including but not limited to: Word, Excel, Outlook, etc. Knowledgeable on AS400 operating system.

REFERENCES: Available on request.

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