Customer Service Sales
Resume:
xavier estrada
Email: *********@********.***
Address: *** * ****** ***
City: phoenix
State: AZ
Zip: 85013
Country: USA
Phone: 602-***-****
Skill Level: Experienced
Salary Range: $55,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
OBJECTIVE
Bilingual Human Resources, Business Administration
PERSONAL STATEMENT
If you are searching for a bilingual human resources representative who can provide assistance
in the HR department to strategically integrate effective HR processes, programs and
practices into your daily operations; my working experience combined with my education in
HR will prove invaluable. My familiarity in HR laws will ensure your company is in compliance
with local, state and federal workplace laws.
WORK EXPERIENCE
Bilingual Sales and Service Consultant- (October 2003 - March 2012)
Century Link - www.centurylink.com
Phoenix, Az
Served as a bilingual customer service and sales consultant for Century Link Communications
a market leader in telecommunications.
Responsibilities:
* Communicate account status and changes to customer in a positive manner that would not
affect the customer status or relationship and that would open opportunities add more services
to customer account
* Provide customer service in general with a strong business and professional acumen to gain
customer trust and confidence
* Meet or exceed high levels of customer satisfaction by providing a detail,service and results
oriented and with a high sense of urgency and customer focus
* Provide customer support using multiple company proprietary software including the use of
Microsoft Office suite
PHOENIX, AZ 85013
xavierest *****@*****.*** xavier Estrada
* Think strategically to lead the customer interaction and close with a positive impact for the
customer and the company
* Meet or exceed company set quotas
* Ability to quickly learn company strategy and industry by dealing with ambiguity, cope well
with change and flexible with shifting priorities
* Solve problems quickly and efficiently by using organizational skills and interpersonal skills
to arrange and meet customer needs and requirements
* Manage and maintain customer confidential information
* Provide employee training in sales and customer service
* Assist management in leading and motivating sales team to increase sales
* Provide power point presentations to employees and management
* Employee training
Business Manager - (January 2001- November 2011)
JanetPro- Franchise
Phoenix, Az
Served as business manager for a janitorial cleaning services franchise. Carried multiple functions
as a business manger including employee management, recruiting, HR in general, sales,
customer relations, business administration, payroll.
Responsibilities:
* Recruit new employees
* Provide training for new employees
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* Make cleaning schedules to meet customer requirements
* Carry sales and service projects
* Business administration in general, taking calls, calling customers, project planning, resolving
issues and attending to customer complaints
* Establish relationships high high levels of management
* Maintain Personal records, create files
* Ability to stay calm under pressure
* Ensure compliance with state, and federal workplace laws
EDUCATION
University of Phoenix, Phoenix, Az- Human Resources Management- 2011
Villanova University, Phoenix, Az- Green Belt Six Sigma, 2011
University of Phoenix, Phoenix, Az - Bachelors, Business Administration, 2011
Personal Interest
* Enjoy reading business related and industry related books
* Participate and volunteer in daughters school PTO- fundraising and administration
in general
* Marine aquarists
Contact this candidate