Post Job Free

Resume

Sign in

Customer Service Quality Assurance

Location:
Anchorage, AK
Posted:
November 14, 2012

Contact this candidate

Resume:

Daina Mirsch-Wenner

PO Box ******, Chugiak, AK **567 907-***-**** abpmna@r.postjobfree.com

www.designsbydaina.com

Objective A creative, versatile and committed professional with diverse experience seeking a career utilizing

my varied interests where challenge and growth are constants.

Profile

Over 30 years computer experience with the uncanny ability to thoroughly learn software in a very short period of time

Proficient trainer with capacity to communicate concisely to any audience

Excellent multi-tasking abilities; quick and efficient problem solver

Highly adaptable; thrive on challenges and excel in new environments

Able to produce positive results independently; extremely self motivated

Related Work Experience

Management Customer Service

Resolved box office issues Set-up and administrated client-interface

Managed ticket selling staff teleconferences to gather information in order to

customize the account configuration

Worked closely with the Quality Assurance department

Web Development & Design

to produce a quality projects

Developed and update websites and blogs

Negotiated and administered maintenance contract

Produced website traffic analysis for Board of Directors

agreements

Created and coordinated email marketing campaigns

Interpreted client needs to system solutions; problem

Created online web development training

solved issues with reporting, balancing, etc.

Information Technology

Marketing

Provided technical support for internal and external

Designed and developed advertising layouts and copy

clients for computer software and hardware

for print, radio and television advertisements

Became an expert user of Macromedia web

Developed comprehensive promotional programs

development software, Adobe design software,

Coordinated schedules to distribute product in a timely

Microsoft Office applications, in addition to multiple

manner

other computer programs

Presented achievement awards at organizational

Wrote VBA and XML code for custom-built, interactive

meetings

multi-level spreadsheets and databases

Develop new marketing ideas, including a

Created and maintained customer database,

comprehensive Marketing Plan for the MNWT and the

departmental correspondence and reports

Minnesota Ballet

Promoted, developed and maintained organizational

websites using HTML and WYSIWIG platforms

Graphic Design

Produced and prepared layouts for the paper-based

Training

forms on Macintosh platform

Produced monthly reports and educational packets

Prepared computer-assisted graphics and

Trained on record-keeping and programming areas

presentations

Translated copy from English to French for Canadian

Charged with layout of financial reports, forms,

clients

manuals and other correspondence

Taught WordPerfect 6.0 to English Composition

Designed, published, and coordinated the printing and

students at UMD

distribution of newsletters to over 5200 readers

Produced Interactive Television Classroom education

Developed promotional brochures for recruitment,

Presided over meetings while regulating the meetings

event program advertising, ticket sales, etc.

according to Robert s Rules of Order

Compiled, printed and distributed organizational

Reviewed and revised Bylaws & Policies of district and

directories

encompassing chapters

Employment

2010 Now Designs by Daina: Minnesota Women of Today, Alaska Dance Theatre, Alaska Theatre of Youth

2006 Now Alaska Center for the Performing Arts, Anchorage Women of Today Awards

2005 2006 Temporary Employee for Digital People, Bloomington; USWT Programming Excellence, 2001-02

ProStaff, Minneapolis; and Action Plus, Monticello Key Woman, Annual 2004

2004 2005 Account Implementation Coordinator, Gelco Information MNWT Presidential Excellence, 2002-03

Network, Eden Prairie MNWT Programming Excellence, 2001-02

USWT Presidential Medallion, 2001-02

1998 2004 Design Specialist / Product Manager, Gelco Information

MNWT Presidential Medallion, 2002-03, 2000-01,

Network, Eden Prairie

1999-2000, 1997-98

1996 1998 Graphic Designer, Aquent, Minneapolis

USWT Presidential Pin, 2002-03, 2001-02, 1998-

1995 1996 Account Management Administrator, Management 99, 1997-98

Graphics, Minneapolis Silver Key, 1997-98

1995 Graphic Design Internist, HT Klatzky & Associates, Duluth Fired-UP DPM, Q1 2000

USWT Programming Achievement for Leadership

1994 1995 Computer Consultant, UMD Information Services, Duluth

& Team Building, 2002-03, 1998-99, 1997-98

1990 1991 Marketing Secretary, Computer Petroleum Corporation,

District Sunshine of the Year, 2000-01

Saint Paul

District Officer of the Quarter, Q3 1998, Q1 1997

1989 1990 French Teacher, Woodbury Senior High, Woodbury

Local Officer of the Year, 2000-01

New Member of the Year, 1996-97

Volunteer Local Member of the Month, Aug 2000, Jun 1998

& 1997, Nov 1996

2010 Anchorage Mayor s Charity Ball: Webmaster, Committee

Project of the Month, Oct 2000, Feb 1999

Member

First-Timer State Award, Winter State 1997

2008 Now Anchorage Weaver s & Spinners Guild

First-Timer District Award, Spring 1999

2010 Now Public Outreach Coordinator

USWT Parliamentarian Award, 2000-01

2009 2010 Newsletter / Website Editor USWT Newsletter Recognition, 1998-99

2004 2005 Basilica of Saint Mary: Basilica Block Party Committee, District State Delegate Award, Q1-Q3 1996

Women of Today Certifications

Avenues Committee

1996 2009 Women of Today Chaplain Family Involvement, 2002-03, 2001-02,

2000-01, 1999-2000, 1998-99

2006 2009 MNWT Webmaster

Civic Awareness, 2002-03, 2001-02, 2000-01,

2003 2004 Marketing Committee Chair 1999-2000, 1998-99, 1997-98

1997 2004 State & National Marketing Committee Effective Speaking, 2003-04, 2002-03, 2001-02,

2000-01, 1999-2000, 1998-99, 1997-98

2001 2004 USWT Material Review Committee

Effective Writing, 2003-04, 2002-03, 2001-02,

2002 2003 MNWT Secretary

2000-01, 1999-2000, 1998-99, 1997-98

1998 2003 Local, State & National Webmaster Focus on Women, 2003-04, 2002-03, 2001-02,

1997 2003 Local & District Secretary 2000-01, 1998-99

STEP III, 2002-03, 2001-02, 2000-01, 1999-2000,

1997 2003 Local, District & State Program Manager

1998-99

2001 2002 Executive Officer

STEP I, Nov 1996

1999 2002 Marketing Committee Secretary MNWT Leadership, 2002-03, 1997-98

1996 2002 Local, District & State Newsletter Editor

Education Computer Competencies

Bachelor s of Business Administration, 1995 Macromedia web development software

Adobe software

University of MN, Duluth, MN

Majors: Marketing & Graphic Design Microsoft Office products

1995 Regional Award for Non-Profit Promotional Plan, Multiple other programs

Minnesota Ballet

Languages

Bachelor s of Science, 1989

St. Cloud State University, St. Cloud, MN English: Fluent - Full Knowledge

Majors: French & Political Science French: Fluent - Wide Knowledge

Lycee de Jules Renard, Nevers, France

Courses included: French History, Literature and

Culture



Contact this candidate