Customer Service Sales

Jacqueline Johnson

Email: *********@********.***

Address: *** * **** **.**-105

City: Durham

State: NC

Zip: 27701

Country: USA

Phone: 919-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jacqueline W. Johnson

500 North Duke Street #53-105

Durham, NC 27701

Email: *********@********.***

Tel. # 919-***-****)

Objective: Procurement / Project Management / Business Administration

Summary of Qualifications

12 years in residential constructions, sales and project management.

10 years of sales experience in catering / food services

Vendor Relations, Cost Analysis, Inventory Control and Management

Comparative Shopping, Vendor and Product Search

Knowledge of: Banking, Accounting, and Financial Reporting

Skilled in analyzing business needs, problem-solving, and implementing solutions

Loyal, confidential, goal driven

Experience Accomplishments

Nov 2011 Present

Took some time off.

Started looking for a job.

Work in restaurant and catering services.

G. W. Wagoner, Jr. Builders, Inc. Jan 1, 1996 to Oct 2011

Burlington, NC 27215

MANAGER/ SALES COORDINATIOR

Worked as part of the sales department creating the customer's contractual support experience with G. W. Wagoner, Jr. Builders, Inc. Work with customers, sales, and service delivery to provide customers with the right service at the right time.

Responsibilities include:

* Bidding, estimating, contracting and management of superintendents on multiple projects

* Performed consultative communication to offer custom solutions to customer problem

* Worked with bill of materials (BOM), material configuration, licenses, permits, regulations, restrictions

*Provided the customers with product quotation i.e. prices, discounts, taxes etc.

* Responsible for analyzing and solving complex issues related to various product specification.

* Prepared invoices managed accounts receivable and reconciled the general ledger.

* Maintained customer contact to determine reasons for delinquency.

* Identified potential loss accounts. Evaluated financial situations and negotiated terms of repayment.

* Identified improvement opportunities and drive implementation

* Performed a variety of clerical support activities.

Procurement :

*Consulted with suppliers and reviewed quotations

*Determined or negotiated contract terms and conditions

*Established delivery schedules, monitored progress and contacted clients and suppliers to resolve problems

System Receiver:

*Resolved issues between the Receiving department, Finance, Purchasing and Suppliers as issues arises.

*Verified inventory system adjustments for supplier returns such as: receiving discrepancies, packing errors, shortages, damaged, overage and short dated product.

Worked with Excel, Word

Customized Company Software

Jacqueline W. Johnson Fine Art 2008 to Present

SALES MANAGER (ARTIST / DESIGN)

Lifetime of producing artistic works specializing in oil paintings concurrent with all activities.

Responsibilities include:

* Extensive experience producing complex art designs (advertisements, catalogues, corporate identity and logo designs, custom art designs)

* Convey creative and technical design solutions to clients

* Produce working drawings for prototype

* Produce estimates and timetables

* Have strong aesthetic ability to interpret design sketches

* Identifies, develops, and manage sales and marketing objectives

* Accountable for the quality and timeliness of work produced.

Pacifico Restaurant, etal. 1989 to 1995

Hawaii, etal.

ASSISTANT MANAGER / CUSTOMER SERVICE /STAFF

Help handle our high volume, quick service restaurants.

Responsibilities include:

* Demonstrated excellent team leadership and customer service skills.

* Promoted and demonstrated a great customer environment

* Performed strong decision making skills to control labor and food cost

* Participated in creativity of culinary objectives in both appearance and flavors

EDUCATION

2008

Completed courses and successfully acquired a General Contracting license for residential and commercial applications.

1990

University of North Carolina at Greensboro

Devoted two semesters toward MFA

1989

University of North Carolina at Greensboro

Bachelor of Science in Housing and Interior Design

1983-84

York College, York, Nebraska

Two semesters completed under scholarship granted in fine art.

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