Customer Service Administrative Assistant

Sandra Carey

Email: ********@*****-********.***

Address:

City: Oakland

State: CA

Zip: 94611

Country: USA

Phone: 470-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Oakland High School, Oakland CA 1/2001 to 6/1970 (General Education)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Meets/exceeds goals

Filing and data archiving

Documentation

Outlook

Microsoft Excel

Microsoft Office Suite

Maximo

Core Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

February 2011 to Current

Bayer Healthcare Emeryville, Ca 94608

Documentation Coordinator

GMP and NON-GMP data processing of maintenance, repair and calibration activities. Responsible for record retention, work order administration, customer service, dispatch of campus wide maintenance and trouble calls

July 1986 to February 2011

Novartis Emeryville, Ca 94608

Documentation Coordinator

Facilities Operation work order administration GMP and NON-GMP data processing of maintenance, repair and calibration activities. Collaborative design and maintenance of workflow system. Data maintenance in multiple data management systems. Word processing of work instructions, operating instructions and ancillary documents. Indirect supervision and training work order administration personnel. Responsible for record retention, work order administration, asset data management, scheduling of preventative maintenance and calibration work orders..

Education

1970 Oakland High School Oakland, Ca

High School Diploma General Education

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