Management Customer Service

Niles Ford, Ph.D.

**** ******* ***** ****, *******, NE 68516

Home 402-***-****, Cellular 770-***-****, *****@**********.***

www.nilesrford.com

SUMMARY

An innovative leader with demonstrated organizational, analytical and communications skills.

Experienced in managing change and specializing in turnarounds. Achievement-oriented with

foresight; a dedicated team player who is able to work independently and cooperatively within

the organizational framework. More than 19 years of local government management experience

with demonstrated expertise in the following areas:

Strategic Planning

Operations and Project Management

Customer Service

Financial Management and Budgeting

Labor Relations

System Design and Implementation

Operational Analysis

Media Relations

Organizational Change and Development

EDUCATION

PhD, Organization and Management, Focus: Human Resource Management, Capella

University, Minneapolis, MN. Developed Courses in Public Sector Management.

Masters, Management, Faulkner University, Montgomery, AL

B.S., Public Administration, Athens State University, Athens, AL

A.S., Fire Science, Lawson State Community College, Birmingham, AL

RELEVANT LOCAL GOVERNMENT EXPERIENCE

Fire Chief, Lincoln, NE 2007 Present

Deputy Fire Chief, Fulton County, Atlanta, GA 2003 2007

Senior level local government agency management experience in large communities (Lincoln

has a population of 225,000 and Fulton County has 400,000).

Duties and Responsibilities included:

Direction and oversight of large local government agencies providing vital services

directly to the public.

Consultation with the Mayor, the Mayor s staff, County Commissioners, County

Manager and department heads on a variety of issues.

Preparation and execution of multi-million dollar budgets (Lincoln: $27 million; Fulton

$36 million) which include a variety of local, state and federal funding sources.

Planning, implementation, and review of agency short and long-range goals and

performance.

Resume of Niles Ford Page 2

Oversight of human resource management and contract negotiations.

Development of recommendations for the protection of life and property.

Management and direction of information technology, and agency logistics

Responsibility for labor and human resource functions including union negotiations,

payroll, management, training, recruitment, FLSA compliance and employee

development for agencies with over 400 employees.

Achievements:

Orchestration and management of severe budget constraints without a Reduction in

Force.

Incorporated Geographical Information System (GIS) in organizational planning and

strategy that allowed the increase of ambulance resources by 17% without additional

expense.

Facilitated the first contractual agreement between the city and rural agencies for

ambulance service

Reduced the outstanding balance on the inter-fund loan to its lowest point in more than

five years (from a high of $2.17 million to a surplus of $380,000)

Attained federal grants to purchase a Ladder Truck ($572,000), pay for six firefighters for

two years ($751,000), sponsor smoke alarm/public education rallies ($172,000), and

foster positive Labor/Management relationships ($72,000).

Developed a community advisory committee in order to foster more community

involvement

Developed a community board to interview/hire and promote employees

OTHER PROFESSIONAL EXPERIENCE

Rose from Firefighter to Captain 1992 2003

Bessemer Fire and Rescue, Bessemer

Served as Incident Commander for emergency incidents

Managed and coordinated activities of firefighting companies.

Program Director/Instructor 1999 2002

Lawson State Community College, Birmingham, AL

Directed daily operations of the emergency medical program.

Hired, trained, and supervised faculty.

Organized personal learning activities to meet students needs.

Paramedic 1996 1999

North Star Paramedic Service, Bessemer, AL

Provided emergency response to 911 calls, including traffic accidents, domestic violence,

fires, explosions, accidents, and serious sudden illnesses.

Provided Paramedic level care for medical and body trauma while remaining alert to

psychological conditions.

Assisted in patient care and transport to health care facilities.

Public Safety Dispatcher 1991 1992

Bessemer Police and Fire, Bessemer, AL

Dispatched city services to the required incidents and destinations.

Communications liaison between city emergency services.

Resume of Niles Ford Page 3

PROFESSIONAL AFFILIATIONS

Black Chief Officer Committee (BCOC), Vice Chairman

International Association of Professional Firefighters (IAFC)

National Association of Hispanic Firefighters, (NAHF)

APPOINTMENTS/HONORS

Nebraska 2010 Special Olympics Committee, 2008

Salvation Army Advisory Board, 2009

Lincoln Public School Superintendent s Advisory Board, 2009

Employee of the Year - Alabama Governor's Committee on Employment of People with

Disabilities, 1992

RELEVANT WRITNGS AND SPEAKING PRESENTATIONS

Human Resource Management in the Public Sector, Paper Written for Partial Fulfillment

of a PhD, 2001

Leadership from the Ranks, Paper Written for Partial Fulfillment of a PhD, 2002

Cultivating a Culture of Competence, Paper Written for Partial Fulfillment of a PhD,

2003

Developing Successful Grant Proposals, Paper Written for Partial Fulfillment of a PhD,

2003

Leading Change in Eight Stages, Paper Written for Partial Fulfillment of a PhD, 2004

Building Teams & Valuing Teamwork, Lecture to International Association of

Administrative Professionals, 2005

Developing Senior or Executive Staffs (Creating Potency and Synergy), Lecture at

Fire/Rescue International, 2007

We are the Inheritance of the Dream, Keynote Speaker, Nebraska State Capital, Dr. M.

L. King s Birthday, 2008

Leading the Change, Lecture to Leadership Linc, 2008

If You Perceive It, You Can Be It, Keynote

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