Customer Service Sales

David Flaherty

Email: *********@********.***

Address: **** *** ****** #***

City: Marina del Rey

State: CA

Zip: 90292

Country: USA

Phone: 424-***-****

Skill Level: Director

Salary Range: $140,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

David M. Flaherty

4143 Via Marina, Suite 415

Marina del Rey, CA 90292

424-***-**** home, 786-***-**** cell

*********@********.***

PROFILE:

Visionary, creative, highly motivated, results-driven, high volume retail operations management professional with a proven track record of developing and implementing sales/marketing strategies, cross-trained sales teams, and consistently increasing sales and revenues. Seeking to obtain a Vice-President/Leading Executive management role within a leading and progressive organization utilizing my operations, teamwork, sales, training, and business management expertise to fuel revenue growth while maximizing profitability.

Accomplished in the following areas:

Operations Management Sales Management Business Development Visual Merchandising

P&L Responsibility Start-up Operations Budgeting/Forecasting Customer Service

Inventory Control Training/Motivation Marketing Problem Resolution

ACDBE Relations/Program Joint Venture Operations Public Relations People Management

ACHIEVEMENTS:

Created, assembled, and built a national Retail and Food & Beverage organization for a start-up company in the Airport Concession Industry through championing the -3 P`s and 2 C`s- Corporate Philosophy of People, Performance, and Profits in relation to Customers and Clients.

Assumed additional role of Vice President of West Cost Food & Beverage Operations in December 2010 relocating from Miami, FL to Los Angeles, CA to oversee the 9 (nine) existing operations in Norman Y. Mineta San Jose International Airport, 15 (fifteen) restaurant build-outs in Los Angeles International Airport, and 9 (nine) restaurant build-outs in Terminal 5 of Chicago`s O`Hare International Airport.

Assembled and trained management team of 30+ and associate team of 300+. Successfully opened new concept locations in Hartsfield-Jackson Atlanta International Airport including CNN Newsstand (3), Destination ATL (2), Atlanta Elements, Simply Books (2), Starbucks, Tumi Leather, News Connection (6) and Global News (3), 8,500 Sq, Ft. Centralized Distribution Center with overnight delivery.

Increased revenues by 153% or $21.3m from FY 2004 to FY 2007 while at Hartsfield-Jackson Atlanta International Airport.

Increased Cash Flow by 241% or $5.6m from FY 2004 to FY 2007 while at Hartsfield-Jackson Atlanta International Airport.

Generated $1.3m in Special Event Sales at Tampa International Airport from the 2003 NFL Super Bowl XXXVII.

Generated $1.5m in Special Event Sales at Tampa International Airport from the 2001 NFL Super Bowl XXXV.

PROFESSIONAL EXPERIENCE:

Vice President of Operations 6-08 to 10-12

Areas USA, Inc. Miami, Florida (a Division of Areas, SA based in Barcelona, Spain)

Charged with strategically driving profitability at the airport locations building cross-functional teams, establishing exceptional customer service standards, and solidifying relationships with franchisors, brands, and airport directors.

Coordinate all General Managers, Associates, Buying Team, and Construction teams in the different airport locations throughout the Unites States.

Regional General Manager 11-98 to 6-08

HMSHost, Atlanta, Georgia (formerly Host Marriott Services, currently a division of Autogrill, SpA)

Total P&L responsibility for Flagship location of (27) twenty-seven Airport Retail Gift Shops and newsstands in the -World`s Busiest Passenger Airport- serving 87+ million travelers annually, generating revenues exceeding $35m, and lease compliance of (14) fourteen Sub-Tenant/ACDBE locations combined for an additional $25m.

General Manager (GM Training Program) 2-98 to 11-98

Shoe Carnival, Brandon, Florida

Responsible for exceeding financial requirements and maintaining operational requirements through effective merchandising, asset management, maintaining high morale and efficiency of personnel, and enforcement of policies and regulations.

Division Sales Manager 1-97 to 12-97

Sirgany International, Miami, Florida

Managed and trained a sales team of (60) sixty associates in a multi-unit environment of (7) seven Airport Specialty Retail Gift Stores.

General Manager/Purchasing Manager 4-94 to 12-96

A.H. Riise/Carisam International/Miami Duty Free, Miami, Florida (Subsidiary of Duty Free International)

Responsible for developing, planning, directing, and support of multi-unit Duty Free Retail Gift Stores. Including financial performance, US Customs Bonded Warehouse, and Regional Buying. Locations included Down Miami, Port of Miami, and Orlando, FL

Responsible for purchasing both International and Domestic beverages for export to Cruise Ships and Hotels throughout the United States, Caribbean, and Overseas. Thorough understanding of import and export documentation for US Customs.

Area Manager 4-90 to 4-94

Royal Caribbean Cruise Line, Miami, Florida

Administered all aspects of Sales and Operations for (4) four Royal Caribbean Cruise Line Ships generating over $25m in annual revenues in approximately 7,000 Square Feet. Encompassing staff of (5) Onboard Managers and (60) sixty personnel.

Responsibilities included Sales and Business Development, Operations, Logistics, Visual Merchandising, Inventory Management, Customer Satisfaction, Team Building, and execution of company administered programs.

CERTIFICATIONS/TRAININGS ATTENDED:

Starbucks Immersion Training

-Knock Your Socks Off- Customer Service

G.U.E.S.T. Training

Managing for Results Seminar

Building Successful Teams Seminar

Wicklander-Zulawski Interrogation & Interview Techniques

References furnished upon request

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