Customer Service Engineer

Nick Krapf

Email: abpmh0@r.postjobfree.com

Address: *** *********** **

City: Romeoville

State: IL

Zip: 60446

Country: USA

Phone: 630-***-****

Skill Level: Senior

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

QUALIFICATIONS PROFILE

Technically sophisticated, seasoned, and talented IT executive, offering broad-based experience in managing all aspects of information technology planning and administration. Excel at directing large and small IT departments and technical support programs by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality. Possess stellar reputation for delivering simultaneous, large-scale, mission-critical projects within the constraints of scope, quality, time, and cost. Empowering manager with remarkable abilities in leading, motivating, and coordinating technical teams to provide innovative technical solutions and ensure total customer satisfaction. Exhibit keen eye for detail with proven ability to multitask in a fiercely competitive, fast-paced environment.

CORE STRENGTHS

Data Center Management and Operations WAN Optimization and Network Security

Continuous Performance and Process Improvement Technical Support and Troubleshooting

Leadership, Training, and Team Building Outstanding Customers and Vendors Relations

Budget Control and Implementation Time Management and Prioritization

Analytical with Strong Organizational Skills Conflict Resolution and Decision Making

EMPLOYMENT HISTORY

CHICAGO OFFICE TECHNOLOGY GROUP (XEROX / GLOBAL IMAGING SYSTEMS) BOLINGBROOK, IL: 1998-2012

IT Director

Global Imaging Systems IT Strategic Planning Committee

Global Imaging Systems IT Standardization Planning Committee

Xerox / GIS XPPS Planning and Testing Committee

Xerox / GIS PWS Planning and Testing Committee

Directly reported to President of company as well as with Human Resources management. Spearheaded and mentored IT staff to develop their competencies and achieve their maximum level of performance. Allocated budget to fund operations, maximize investments, and optimize operational efficiency. Primarily held responsible for purchasing, change control processes, SOX, disaster recovery planning and testing. Maintained frequent interaction with C-Level executives to measure goal achievement and identify areas of improvement. Conceptualized and implemented innovative solution for all departments. Served as the focal point of contact in resolving various issues and concerns under time constraints.

Notable Accomplishments:

Played a vital role during the migration to Citrix as well as to VMware, wherein 95% servers were virtualized

Drove all efforts to host services for parent company and streamline work flow processes

Earned distinction for simultaneously managing multiple large technology refresh projects

Significantly reduced expenses by negotiating better contract rates with vendors

Championed in launching the new IT Professional Services offering to customers

Consistently provided exceptional customer service in various software development projects

Facilitated Employee Development and Training programs to continuously improve employee productivity

Honored and received multiple outstanding employee recognitions and awards by displaying high degree of personal commitment, dedication, and efficiency

Personally selected in high-level committees through demonstration of remarkable decision making and management abilities

PRIOR WORK EXPERIENCE

HELP DESK TECHNICIAN USX UNITED STEEL CORP., GARY, IN 1997-1998

Performed an average of 500 calls a day for the department and handled onsite hardware and software troubleshooting and installations

EXCHANGE SERVER USER ADMIN K & K CONSULTING, CHESTERTON, IN 1995-1998

Presided over the Y2k roll out of Exchange and migration from MS Mail to Outlook 97

Rendered high level of technical support to 30,000 users

Recognized as a key contributor in the following initiatives that significantly improved operational processes:

o Installation of a 10-node Windows NT 4.0 and Windows 95, upgraded four PCs and set up network backup for workstations

o Project management for 6 dental offices in which 60 PCs were upgraded

o Networked as a LAN and a WAN

o Networked two PCs for a real estate agent

PROJECT ENGINEER / LEAD GARY CITY, IN 1997-1998

Masterfully led the design and installation of 24 PCs networked with Microsoft Windows NT Server and Workstation

HARDWARE / SOFTWARE TRAINER COMPUTER EDUCATION INSTITUTE, CHESTERTON, IN 1997-1998

Educated and mentored about 30 people a month to enhance their knowledge in setting up PC from scratch or upgrading a PC

BUSINESS AND TECHNICAL MANAGER AMT COMPUTERS, CHESTERTON, IN 1998

Commended for designing and installing 50-node Windows NT 4.0 network

Drove all efforts in restructuring the Technical Department to achieve its optimum efficiency

NETWORK ENGINEER HADADY MACHINING CORP, GARY, IN 1998

Garnered recognition for designing and installing a 100MB and Fiber network consisting of Windows NT, NT Workstation and Windows 95 with about 50 nodes

TECHNICAL TEAM LEADER NORTHERN INDIANA INTERNET ACCESS, CHESTERTON, IN 1997

Applied dynamic leadership talents to five Internet support technicians and two hardware technicians

Exemplified keen expertise by successfully creating a program for an Access database to track all technical support calls and in-house jobs

SALES AND MARKETING REPRESENTATIVE LASER WORLD, LIVERMORE, CA 1994-1996

Championed in managing international and domestic sales, creating and selling IPO, setting up show room and displays, and handling customer financing of $250K to $2M

PROFESSIONAL TRAINING

Attended various management training and web training sessions with vendors

Participated in multiple training courses such as Anthony Robins Personal Power, Power Talk, and others

AFFILIATION

Investment Law Group (ILG): 2012-Present - Group of professionals who share information on investments and marketing systems

TECHNICAL PROFICIENCY

Microsoft Servers and Products VMware Citrix LINUX Cloud Services Server, Switches, and Routers VoIP

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