Customer Service Manager

Kimberly Rossi

Email: *********@********.***

Address: **** ******* *****

City: Cincinnati

State: OH

Zip: 45211

Country: USA

Phone: 513-***-****

Skill Level: Experienced

Salary Range: $46,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kimberly Rossi

3130 Penrose Place Cincinnati, OH 45211 513-***-**** *********@********.*** LinkedIn Profile

Qualifications Summary

Versatile Financial Services professional with a broad range of skills in banking, reconciliation, client service, compliance, audit, legal, tax, insurance, and general ledger accounting. Consistently recognized by management for commitment to quality and the ability to respond effectively to inquiries by internal and external customers.

Technical and Clerical Proficiencies

Microsoft Word,

Microsoft Excel,

Microsoft Access,

Microsoft Power Point,

Microsoft Outlook,

Apache Open Office,

Lotus Notes,

Sungard Electronic Filing,

Sungard Image Storage

Professional Experience

Rossi Pool Service LLC, Cincinnati, OH 2012-Current

Accounting manager

* Client communication, billing and scheduling. AP/AR.

- I provide all financial and accounting support for family business.

JPMorgan Chase, Transfer Agency Cincinnati, OH 2003-2012

Financial Control Accountant Sr. (2008-2012, 2003-2005)

* Reconciliation of institutional mutual fund daily activity.

- Proactively subverted errors to create a seamless service to the clients:

- AXA Japan, Nationwide, Capitol Guardian, Eagle, Texstar/Logic, and JPM Municipal

* Prepared and filed annual financial statements mutual funds.

- Collaborated with global fund accountants to resolve material errors, prior to deadline

* Restructured systematic process for transfer agent reconciliation.

- My implemented procedures improved productivity and reduced reconciliation time by 50%.

* Procedural author for team position responsibilities

- Independently developed and implemented, within 30 days, for new department, staff and manager.

* Employee performance author for settlement division of the financial control group.

- Developed training model with measurable benchmarks for management to evaluate employee performance

* External auditor liaison.

- Provided controls testing, financial statement analysis and research/resolution of exception items.

JPMorgan Chase, Transfer Agency Cincinnati, OH

Audit & Compliance Analyst (2005-2008)

* Regulatory compliance of USA PATRIOT Act, Bank Secrecy Act, and Customer Identification Program.

- Drafted policy changes that ensured regulatory compliance while maintaining operational efficiency.

- Performed gap analysis and identified risk exposure

* Prepared quarterly compliance reports for Chief Compliance Officers.

- Met goal 100% for effective and timely reporting.

- Reports covered: Trading, pricing, client disclosures, and oversight of service providers.

- Provided ongoing communication in compliance support for Navalier, Westport, MMA Praxis Funds.

* External auditor liaison.

- Provided controls testing, financial statement analysis and research/resolution of exception items.

* Unclaimed property reporting.

- Led restructure of escheatment procedure to place unclaimed funds and comply with regulations for 50 U.S. states and Puerto Rico.

- My efforts resulted in the placement of over $100k in unclaimed funds.

U.S. BANCORP INVESTMENT SERVICES, Cincinnati, OH 2000-2003

Investment Products/Securities Backoffice Support

* Account set-up and maintenance in electronic filing system.

- Ensured accurate data entry of new business applications for investment products.

- Maintained systems entries and provided reports to external sales force.

- Provided dependable support and communication to 14 U.S. Bank field agents.

CONSECO COMPANIES LLC, Carmel, IN 1998-2000

Quality Control Senior Analyst

* Procedure and Operations Evaluation

- Documented, analyzed, and tested policies and procedures for life premiums operational units.

Education

Indiana University, Indianapolis, IN. Bachelor of Arts

Certifications & Awards

* ACS LOMA Associate Customer Service, Life Office Management Association Designation.

* Series 6 and Series 63 security licenses. Obtained in 2002.

* JPMorgan Presidents Award for Excellence Nominee.

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