Manager Customer Service

Mickey Wheeler

Email: *********@********.***

Address: * ******* ******

City: Cambridge

State: MA

Zip: 02138

Country: USA

Phone: 339-***-****

Skill Level: Director

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Carolann (Mickey) Wheeler

6 Chauncy Street, Cambridge MA 02138

339-***-**** *********@********.***

Professional Profile

Information Technology Training and Support Engineer

Solutions-focused professional with extensive IT experience providing in-person and phone support, project management, software implementation, technical training, adapting client content for mobile devices, print management, desktop systems administration, software, hardware and workflow solutions. Self-motivated with excellent teaching and communication skills with an emphasis on customer service. Comfortable in a fast-paced deadline-orientated environment.

Strengths include: * Ability to work with teams * Implement and complete projects * Analyze and resolve issues involving multiple technologies * Research, test, and implement new IT solutions * Assess, QA, document and train desktop and applications solutions * Master new software applications and technologies quickly * Articulate complex technical concepts to users of varying technical understanding.

Areas of Expertise

* Site and project management

* Training groups of 2-30 people

* Software support and troubleshooting

* Quality assurance

* Installation and training documentation

* Testing and documenting progression of new and existing software products

Working knowledge of Mac and Windows OS, Adobe InDesign, inCopy and Photoshop, Adobe DPS Tools, Apple, Android and Amazon App Submission, Quark, Acrobat, Suitcase, FontReserve, Microsoft Office, Outlook/Exchange, Safari, Firefox, IE, Microsoft SQL Server 2005, UNIX, JavaScript, AppleScript, FileMaker, SalesForce, HTML, Graphic Design, Digital Imaging, Networking

Recent Work History

Managing Editor Inc (MEI) 1999-2012

Installation, training, support, and QA for MEI software products:

Ad Tracking and Integrated Production Suite; Ad Layout System; Classified Layout System, Adobe DPS Tools and App Submission; K4 Editorial System. Troubleshooting and support for various systems, including networking and security, in both Mac and Windows environments.

Customers included Bloomberg, McGraw-Hill, Americans Test Kitchen, Boston Globe, Newsday, Boston Scientific, Miami Herald, Washington Post, US Equestrian Federation, and San Francisco Chronicle.

Duties included

* Site and project management

* Pre site evaluation and consultation

* Integration with existing network, business and production systems

* Installation and testing of server and client side components

* Training

* On site support and Telephone support

* Custom integration

Newspaper and Magazine Production Work History

Gloucester County Times 1998-1999

Pre Press Manager

Responsible for all aspects of pre press production for daily newspapers and commercial printing.

Managed staff and software/hardware systems to ensure all product deadlines and quality standards were met

Delaware County Daily Times 1992-1998

Pre Press Manager

Responsible for all aspects of pre press production for daily newspaper. Managed staff and software/hardware systems to ensure all product deadlines and quality standards were met

West Chester Daily Local News 1987-1992

Composing Room Foreman

Responsible for all aspects of composing room for daily newspaper production and functioned as IT department. Managed staff and software/hardware to ensure all product deadlines and quality standards were met. Learned, and maintained business, editorial and telephone software systems as well as mechanical maintenance of image setters and processors. Negative stripping and plate burning for press

Cape Cod Times 1986-1987

Composing, Typesetter

Responsible for manual layout of pages and ads

Provincetown Magazine 1982-1986

Art Director, Production Manager, Photographer

Responsible for ad design, page design and photography for weekly publication. Commercial work such as

business cards, posters, publicity and studio photography

Galveston Daily News 1981-1982

Composing, Typesetter

Responsible for manual layout of pages and ads

Texas City Sun 1980-1981

Composing, Typesetter

Responsible for manual layout of pages and ads

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