Manager Sales

ROBERT G.S. REED

**** ****** **** ****, ****** Park, Florida 32792

407-***-****, (day) 407-***-****

e-mail: ******@****.***.***

EMPLOYMENT HISTORY

****-*******: Center for Distributed Learning, .

presently Assistant Director, Academic Programs. Responsibilities include:

recommending, developing and supervising systems to manage departmental business processes and information needs;

daily business office supervision, hiring and supervision of office staff and student assistants;

directing and managing off-campus registration processes and services for non-admitted students; supervising publications and website content;

representing interests of department in

university committees (e.g. Distant Student Support Committee, Academic Focus Group);Institutional Effectiveness coordinator;UCF liaison with external distant learning consortiums and agencies such as Southern Regional Electronic

Campus (http://www.electroniccampus.org/) and Florida Virtual Campus (http://www.floridavirtualcampus.org);

Supervises information collection, management and analysis including the planning, supervision and publication of departmental databases, websites and printed publications.. Gained practical experience in building and implementing early information systems for the department including a W2K Server controlled

LAN, wired and wireless computer interfacing with campus and statewide networks

and databases, HTML coding and scripting, creation and maintenance of Web domains (http://distrib.ucf.edu),

Notable professional duties, service, and accomplishments at UCF:Acting Director of Center for Distributed Learning during position vacancy and search (2008 - present)Divisional Review Committee chair for Provost B group, Operational Excellence and Assessment Support (2008 - present)Faculty/staff advisor for UCF student organization Contemporary Acappella (2007 - present)Student conduct hearing officer for Office of Student Rights and Responsibilities (2006 - present)Coordinator and correspondent for the UCF Academic Focus Group (2005 - present) Member UCF University Assessment Committee representing Instructional Technologies and Resources (2004) Project lead for development of UCF web-based virtual campus tour and web-based transfer student orientation with $100,000 special budget allocation (2000-2001)

Chaired the Specification Redesign Team for the UCF website redesign project (1999)

Designed and mounted the UCF Resource Directory, a database driven web site which served as the prototype for the organizational database subsequently adopted by www.ucf.edu. (1998)

1994-1995: Sales and Marketing Manager for American Telecasting,

Inc., a wireless cable TV company. Responsible for setting and implementing

policies and procedures for a sales force of 20 persons, and for all marketing

and business planning the Central Florida Cluster of operations. Supervised

all sales staff and 4 office staff.

1989-1994: Marketing Analyst and subsequently Marketing Manager

for Time Warner Cable (TWC), Florida Division. Developed and implemented systems

for the collection and processing of business data and made recommendations

for senior management. Supervised 2 persons. Responsible for marketing research,

managing direct mail, statistical reporting, demographic information and segmentation,

database management, telemarketing operations, and FCC regulatory compliance

for the 450,000-subscriber operating unit.

1980-1989: Various positions involved with marketing, research

and business planning for Graphic Scanning Corp., a paging, cellular and subscription

TV company based in Englewood, NJ.

PRESENTATIONS Invited speaker at State University of New York SLN (SUNY Learning Networks) summit meeting, Albany, NY, February 16, 2005.Delivery of Services to Distance Learners, presentation at SACRAO Annual Meeting, Myrtle Beach, SC, February 7, 2005 Orientation for Distance Education, presentation at 2003 AACRAO Annual Meeting, Washington DC, April 9, 2003. A Team Approach to Transforming A Master's Degree Program to Full Web

Delivery, with Dr. Judy Lee, presentation at Stop Surfing-Start Teaching

2001 National Conference, February 13, 2001, Myrtle Beach, SC.Using Web Registration for Open Enrollment Courses, with Dr. Steve

Sorg, presentation at annual meeting of the American Association of Collegiate

Registrars and Admissions Officers (AACRAO), April 21, 1999, Charlotte, NC.

COMMUNITY ACTIVITIES, chorus member, 2002-present (performing resume http://pegasus.cc.ucf.edu/~rgreed/biography.htm) 's board member and webmaster, 2001-present Orange County Precinct 520 Clerk (supervisor of precinct

election board),, (1988-present)

Member Board of Trustees, (1989-92, 1994-95)

Vice President, Sun Valley Condominium Board of Directors,

Glen Burnie, MD (1984-85)

SYSTEMS and APPLICATION KNOWLEDGE

Windows 2000 Professional and Server, NT Workstation and Server 4.0, Novell

3.12, MS Internet Information Server 4.0, SQL, PeopleSoft Query, Coldfusion Server and Studio 4.0,

MS Office Suite, Lotus Approach, MS Access, Dreamweaver MX, Photoshop, Authorware, Wordpress.

EDUCATION/CERTIFICATIONS/TRAINING Graduate Teaching Certificate, UCF's Faculty Center for Teaching and Learning (2006), MS in Information Studies (2004)

EASI 10101, Oracle SQL and PL/SQL, 5 day seminar (1998), Graduate Coursework in Instructional

Technology (1997)

Certified Novell Administrator in Netware 3.x, (1996), Network Engineering Technology

Program, (1995 - 1996), Supervisor Certificate Training Program,

(1993), BA in Computer Science, (1976)

updated January 2009

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