Technical Support Information Technology

Kathryn Fletcher

*****.********@****.***.*** ExperienceManager, Training and Publication Services

****-*******

Technical Support Services, Office of

Information Technology, OIT Training Program: responsible for curriculum, registration system,

and workshop schedule. Establish and maintain OIT training policies.

Develop and present workshops on a variety of topics. Coordinate Professional Development sessions for OIT staff. Oversee development,

refinement, and publication of workshop handout style guides and

templates. Evaluate performance of OIT trainers.

Coordinate technical support for Electronic Thesis & Dissertation

preparation. Schedule . Participate in campus ETD Task Force.

Provide advanced technical support to faculty, staff, students.Maintain OIT Training web siteSenior Information Technology Consultant

1988-2001

Academic Computing, Office of Information Technology, West Virginia University

Provide technical support to faculty, staff, students.Prepare and edit newsletter articles on technical topics.Provide on-the-job training and peer

counseling for new consultants.

Irish Dance Instructor, Lifetime Activities Program

1997 2004

School of Physical Education, West Virginia University

Taught a weekly one-hour, non-credit course for adult

beginners, covering an overview of three styles of Irish dance. Prepare

and distribute handouts for each dance.SkillsSoftware and Systems

Microsoft Office: Access, Excel, PowerPoint,

Word

Novell GroupWise, PaintShop Pro, SAS, SPSS,

WordPerfect

Adobe Acrobat, Adobe Captivate, Cascading Style Sheets, Dreamweaver, HTML, JavaScriptBlackboard Vista Enterprise course management system (WVU eCampus), Impatica, Respondus, Studymate, Wimba Voice Tools Education

1987-1999

West Virginia University, Morgantown, WVCourses included technical writing, instructional design, hypermedia, multimedia software systems.

1982 1986

West Virginia University, Morgantown, WVCoursework included operations research, quality control, and theory.

1978 1982

West Virginia University, Morgantown, WV

B.S., Statistics. Graduated Magna Cum Laude.Coursework included 25 hours computer science, 25 hours mathematics.Conference ProceedingsCreate Online Tutorials with Adobe Captivate, WV Statewide Technology Conference, August 2007 PowerPoint: Allies & Alternatives, WV Statewide Technology Conference, August 2007IT in the ETD Puzzle: Making the Pieces Fit, ACM SIGUCCS Fall User Services Conference, November 2006 [] ETD Support for Graduate Students, ETD US Regional Conference, October 2006Get Captivated with Macromedia Captivate Software, WVU Computing and Technology Symposium, April 2006Adobe Acrobat Software: Creating and Enhancing Electronic Documents and Forms, WVU Computing and Technology Symposium, April 2006Storm Stories: Surviving an Upgrade to WebCT Vista, ACM SIGUCCS Fall User Services Conference, November 2005 [] Basic Tools for Teaching with WebCT Vista, WVU Computing and Technology Symposium, April 2005 Bye Bye Wylbur! WVU Computing and Technology

Fair, April 2002Enhance Acrobat PDF

Files with Multimedia, WVNET Conference, September 2001

GroupWise Address Book Features, WVU Computing and Technology

Fair, April 2001Using Acrobat to Create Electronic Documents, WVNET Conference,

November 2000Adobe Acrobat and the WVU ETD Program (with John

Hagen), WVU Computing and Technology Fair, April 2000

Advice from the Front

Line: Providing Computer Support for ETD Preparation, Third

International Symposium on Electronic Theses and Dissertations, March

2000 [] Selecting and Using an HTML Editor, WVU Computing and Technology

Fair, March 1997InterestsSinging - especially in Irish; taking voice lessons through the Reading mysteries; sudoku and crossword puzzles

References Available upon Request

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