Customer Service High School
Resume:
Steven Shuler
Email: ********@**************.***
Address:
City: Sanford
State: NC
Zip: 27332
Country: USA
Phone: 910-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
High-energy, dedicated Manager committed and successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company reputation and success. Highly motivated, focused, and committed attitude that loves to bring diverse intellects together for mutually effective results. Very flexible and hard worker who strives to be a top performer. I love to be in a customer service environment who can be depended upon to be consistently reliable. I work the best in intense situations and love being an inspirational leader.
Educational Background:
High School Dipolma from Western Harnett High School, Lillington NC 1/2001 to 6/1989 (Chemistry)
High School Dipolma from Fayetteville Technical Community College, Lillington NC 1/2001 to 11/2012
High School Dipolma from Aircraft Firefighter School, Lillington NC 1/2001 to 11/2012
High School Dipolma from Air Traffic Control School, Lillington NC 1/2001 to 11/2012
Job History / Details:
Executive Summary
High-energy, dedicated Manager committed and successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company reputation and success. Highly motivated, focused, and committed attitude that loves to bring diverse intellects together for mutually effective results. Very flexible and hard worker who strives to be a top performer. I love to be in a customer service environment who can be depended upon to be consistently reliable. I work the best in intense situations and love being an inspirational leader.
Core Qualifications
Staff development
Inventory control
Policy/program development
Cross-functional team management
Staff training
Skilled negotiator
Computer-savvy
Calm under pressure
Complex problem solving
Administrative skills
Customer service satisfaction
Extremely fast learner
Staffing
Team Leadership
Total quality management
Employee management
Halfway towards completing bilingual qualification.(Spanish)
Customer relations
Public Relations
Project Management
Leadership
Motivated
Punctual
Quality management
Negotiation skills
Staff development
Analytical skills
Cost reduction specialist
Hard-worker
Proved Leadership
Work flow planning
Budgeting
Communication skills
Change Implementation
Professional Experience
June 1999 to November 2012
Goodyear Tire & Rubber Fayetteville, NC
Tire Builder/ Manager
Started off as a tire manufacturer. Operating heavy machinery and complex equipment. Managed a team of 140 associates. Also controlling costs using inventory control.Perfect attendance record of over 13 years with no disciplinary issues at all. Surpassed budget goals.Served as mentor to junior team members.Initiated programs that standardized employee training and led to increase in customer satisfaction. Motivated and trained over 200 associates. Reduced workplace tension and implemented cost effective ways to reward associates for top performance.
June 1997 to June 1999
Coca Cola Corporation Fayetteville, NC
Customer Service Representative
Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Addressed negative customer feedback immediately.Successfully managed the activities of 30 team members in multiple locations.Reduced amount of employee overtime by 20 percentage by effectively delegating tasks.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Monitored the daily activities of 6 customer support teams.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Provided a high level of product and leadership support to representatives and clients.Effectively managed departmental expenses to stay within allocated budget.
May 1992 to November 2012
U.S. Navy Norfolk, VA
Aviation Boatswain Mate (Veteran)
Alerted airport emergency services in cases of emergency.Attended preflight briefings.Achieved 0 Accidents 5 straight years. Calculated load weights for different aircraft compartments, using charts and computers.Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.Completed all post-flight duties.Worked in control tower for takeoff clearances, arrival instructions and other information, using radio equipment.Ensured the completion of all required aircraft forms, logs and reports.Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.Loaded and offloaded luggage and cargo with the use of conveyor belts or forklifts.Maintained ramp and warehouse areas.
Marshalled and pushed back aircraft.Monitored the arrival, parking, refueling, loading and departure of all aircraft.Planned and coordinated airfield construction.Directed ground traffic, maintenance or baggage vehicles and airport workers.Directed and assisted passengers in emergency procedures.Verified that emergency equipment was in working order.Worked as part of a flight team with other crew members.Planned flights with consideration of weather, NOTAMS, aircraft capabilities, mission requirements, company requirements and aircraft airworthiness.Prepared passengers and aircraft for landing, following procedures.Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures.Provided information on the safe operation of aircraft.Relayed departure, arrival, delay, aircraft and airfield status to up line controlling agencies.Responded to and reported in-flight emergencies and malfunctions.Transferred control of departing flights to traffic control centers and accepted control of arriving flights.Used instrumentation to guide flights when needed. While in port of home base my duties included: Created databases and spreadsheets to improve inventory management and reporting accuracy.Managed incoming and outgoing calls for busy office.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Developed and implemented processes which resulted in increased efficiency and productivity.Improved communication efficiency as primary liaison between departments.Assisted with the development of hazard mitigation/control monitoring plans.
Education
1989 Western Harnett High School Lillington, NC
High School Diploma Chemistry
2 years JV Football 2 years Varsity Football, Track Team, 4 years baseball, 1 year Soccer, Honors society, Drama Club, High School Newspaper, 3.85 GPA. Drove school bus while student.
Fayetteville Technical Community College Fayetteville, NC
Computer Technology
Took numerous classes in the field of computers. Computer programming, and building computers from scratch. Coursework in Office Technology.
1997 Aircraft Firefighter School Pensacola, Fl
Aircraft
Coursework in Aircraft safety, Aircraft Fuels, Aircraft firefighting, including physically demanding emergency search and rescue. Flight school rescue.
1993 Air Traffic Control School Norfolk, VA
Air Traffic Control
Air Traffic Control Specialist Certificate Coursework in Meteorology, Air Traffic Regulations and Air Navigation. Completed school with perfect 4.0 score.
Contact this candidate