Customer Service Medical Billing

Shirley Packard

Email: ********@**********.***

Address:

City: Chandler

State: AZ

Zip: 85224

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Patient-focused skilled at medical billing, coding and office management. Reliable multi-tasker with internal medicine and dermatology experience.To contribute accuracy, efficiency and exceptional customer service to an administrative or medical billing team. QUALIFICATIONS Exceptional customer service skills with ability to identify and resolve issues quickly Articulate communication abilities both verbal and written Dependable team player with strong problem-solving and attention to detail Familiar with all HIPAA laws and ethics regarding patient privacy including medical terminology Strong knowledge of ICD-9, HCPCS, CPT, and DRGs coding techniques and guidelines of medical coding, Quantim Med ( Encoder) and other coding web-sites

Educational Background:

High School Dipolma from Colorado Technical University, Colorado Springs CO 1/2001 to 11/2011 (Medical Billing and Coding)

Job History / Details:

Professional Summary

Patient-focused skilled at medical billing, coding and office management. Reliable multi-tasker with internal medicine and dermatology experience.To contribute accuracy, efficiency and exceptional customer service to an administrative or medical billing team. QUALIFICATIONS Exceptional customer service skills with ability to identify and resolve issues quickly Articulate communication abilities both verbal and written Dependable team player with strong problem-solving and attention to detail Familiar with all HIPAA laws and ethics regarding patient privacy including medical terminology Strong knowledge of ICD-9, HCPCS, CPT, and DRGs coding techniques and guidelines of medical coding, Quantim Med ( Encoder) and other coding web-sites

Skill Highlights

Quantim, MS Office, Outlook, Oracle, CYMA, SAP and ADP

Professional Experience

09/2011 to Current

Walmart Store Chandler, AZ

Cashier

Address customers inquiries and concerns.

Effectively and efficiently check out customers in a timely manner.

01/2002 to 06/2009

Prudential Real Estate & Relocation Scottsdale, AZ

Accounting Associate

Researched and billed closing costs and customer reimbursements per client's policy Verified expenses and receipts for accuracy Worked closely with customer service to resolve accounting issues Received certificates for training in money laundering, advanced Excel, and others Exhibited excellence communication skills while maintaining client confidentiality.

07/2000 to 02/2001

Oakwood Worldwide Phoenix, AZ

Accounting Clerk

Corrected, updated and maintained 300 customer accounts for various properties.

Posted monies received on daily basis ($15,000 to $500,000) to appropriate accounts.

Worked closely with property managers to resolve customer issues.

Identified, researched and amended several customer accounts with billing discrepancies allowing clients to recoup lost monies.

08/1999 to 05/2000

Samuel Lawrence Furniture Co Phoenix, AZ

Accounting Clerk

Education and Training

11/2011 Colorado Technical University Colorado Springs, CO

Associate of Science Medical Billing and Coding

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