Technical Support Sql Server
Resume:
Bobby Thompson
Address:
Camarillo, CA 93010
Phone:
*****@*****.***
Objective
A Mid-Level position developing C# web applications.
Work Experience
October '05 - November '08 Market Scan Westlake Village, CA
Position: Developer
Regularly worked with: C# in Visual Studio, MS SQL Server, Borland Delphi, JavaScript & CSS.Fixed bugs in the company's flagship product using Delphi.Worked with a team to re-factor the company's flagship product as a web application using C#.Specialized in UI design & implementation, as well as working with back end implementation.Performed maintenance/bug fixes & implemented new features.Developed & maintained the company's public websiteCreated & maintained intranet applications used by various departments within the company.Received the position as a promotion from Intranet Developer.
January '03 - September '05 Market Scan Westlake Village, CA
Position: Intranet Developer
Regularly worked with: C# in Visual Studio, MS SQL Server, JavaScript & CSS.Worked with a small team to develop intranet tools using C# for use throughout the company.Created & worked with several reports & data lists using C#.Designed & implemented SQL databases, and created stored procedures to interface between SQL & C#.
Worked with individuals in various departments to map out requirements & create new intranet applications.Received the position as a promotion from Tier 2 Technical Support Supervisor.
November '01 - December '02 Market Scan Westlake Village, CA
Position: Tier 2 Technical Support Supervisor + Intranet Webmaster
Regularly worked with: Perl, JavaScript, CSS & IISSupervised Tier 2 Technical Support Representatives.Was the first person placed in level 2 tech support upon creation of the department.Performed level 2 tech support (for issues which couldn't be resolved though normal means).Assisted a wide range of individuals with various levels of experience over the phone.Created & maintained the company intranet using Perl & IIS in addition to tech support duties.Received the position as a promotion from Technical Support Representative.
January '99 - October '01 Market Scan Westlake Village, CA
Position: Technical Support Representative
Performed over-the-phone tech support for hardware & software.Worked with a wide range of people to diagnose & repair problems over the phone.Developed & maintained the tech support department's knowledge base.Created & maintained a company intranet using Perl on IIS.Received the 'Extra Step' award three times, which is awarded quarterly for outstanding productivity and dedication.
March '98 - August '98 Instructional Computing @ UCSB Santa Barbara, CA
Position: NetStation & Public Lab Sysop
Imaged & maintained NetStation computers across campus.Worked with Mac OS 8/9 as well as a variety of Macintosh computers.Diagnosed software & hardware related problems.
March '97 - March '98 Instructional Computing @ UCSB Santa Barbara, CA
Position: Consultant
Assisted students in a wide variety activities.Taught students to use computers as well as assisted in courses taught in the lab.Assisted in maintenance of lab computers.
Summer '97 The City of Ventura Ventura, CA
Position: Administrative Intern
Distributed parking passes in a police store front.Assisted in a large scale survey of The City of Ventura's entire west side.Worked in the field with a team of others helping to complete the survey.Performed the data entry for all of the gathered field data.Used Microsoft Access to perform the data analysis & came up with the final monetary total needed in the field survey.
Education
1998 - 1999 UCSB Extension Santa Barbara, CA
Completed courses in web design & Adobe Photoshop.
1996 - 1998 UCSB Santa Barbara, CA
Took courses under a computer science major. Performed very well in computer science/software development related courses.
1992 - 1996 Buena High Ventura, CA
Performed very well, including in AP classes. I also completed courses at my community college (including computer science related courses) though advanced placement during my senior year in high school. In all with the AP & community college credits I received while in high school, I entered college as a sophomore. I was also awarded the Claudine Slagle Award & scholarship for outstanding achievement in business education.
Skills/Abilities
Skill Experience/Knowledge Level Years Experience
C# Web Application Development Intermediate 6
C# Desktop App Development Minimal .5
.NET Framework v1.0, v2.0 & v3.5 Intermediate 6
MS SQL Server Intermediate 5
AJAX Control Toolkit Intermediate 1.5
HTML & Web Development
Objective-C (Mac OS X)
Can type over 60 words per minute.Learn new programming languages quickly..5 years of call center technical support experience (hardware & software) on Windows NT & Windows 2000 systems.Have heavily used: Windows NT, Windows XP, Windows 2000 & Mac OS X.Have also used Windows Vista & Linux (Ubuntu).I was frequently called upon to clean up the layout of contract documents.
Availability
Currently seeking employment, ready to start immediately.
Salary Requirements
$50,000/year (starting).
References
Available upon request.
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