Customer Service Sales

MARY JO SMITH

*** ******** ****** ****.**@*******.***

Glace Bay, NS B0S 1J0 902-***-****

HIGHLIGHTS OF PROFESSIONAL SKILLS

Excellent communication, organization, and writing skills

Multi-tasker with superb interpersonal abilities and problem solving skills

Enthusiastic, creative, and willing to assume increased responsibility

Highly motivated and goal-oriented

Outstanding in a team oriented environment and effective independently

Special talent for improving employer computer systems

EDUCATION

Bachelor of Arts, Psychology and Sociology 2006-Present

Acadia University, Wolfville, Nova Scotia

GPA- 4.0/4.0

EXPERIENCE

Sales Representative Summer 2008

Maple Leaf Foods, Toronto, Ontario

Created and implemented a computerized territory account planning system

Identified new market segments and significantly expanded the existing customer base by 29% overall

from last year

Developed and coordinated a loyalty rewards retail program

Regained previously lost business with strategic accounts through the initiation of a key account sales

effort resulting in sales increase of $200,000

Used leading edge marketing techniques to enhance sales presentations

Retail Clerk Summer 2007

The Family Department Store, Wolfville, Nova Scotia

Promptly handled all customer requests and inquires

Arranged store displays of feature merchandise and dressed store windows

Oversaw and delivered bank deposits and secured store at closing

Consistently provided excellent customer service

VOLUNTEER EXPERIENCE

S.M.I.L.E. (Sensory Motor Instructional Leadership Experience) 2004 Present

The S.M.I.L.E. program provides an environment of play and fun that fosters fundamental motor

development for children and youth with varying ability levels and develops leadership skills for Acadia

University students that leads to a lifetime of success

MARY JO SMITH Resume Page 2

Team Leader, Focus Acadia on Climate Change, Acadia University 2008

Organized a group of 10 students, display on environmental justice and multimedia collateral

Team Leader, Relay for Life Team, Acadia University 2006 - 2008

Organized fundraising initiative for team of ten

Acadia Kinderskills, Acadia University 2004 - 2006

Exposed children to a variety of movement activities in order to promote the development of physical

skills and abilities

After-school programme, Montreal YMCA 2003 2004

Engaged children ages 6 10 in physical activities, assisted with homework

RECOGNITION AWARDS [2006 to 2009]

Faculty of Arts and Science Admission Award

Hann, Jess Bursary Fund

Acadia University Scholarship

Annapolis Valley School Board Service Award

EXTRA-CURRICULAR ACTIVITIES

Head Cheerleader, Acadia University Cheerleading Squad, Wolfville, Nova Scotia 2004 - Present

Led team for 4 years through drills and games with enthusiasm

Associated Member, Lion s Club of Canada, Wolfville, Nova Scotia 2003 Present

Attend weekly meetings while preparing and dispursing minutes

Chairperson, Acadia Chinese Society, Wolfville, Nova Scotia 2008

Facilitate monthly meetings while maintaining a positive attitude

Team Representative, Acadia Player s Association (APA), Wolfville, Nova Scotia 2005

Coach, Port Williams Elementary School, Port Williams, Nova Scotia 2005

Coached soccer to a team of 12 girls aged 6 to 8

CERTIFICATIONS

Valid Nova Scotia Drivers License Current

Scuba Diving Instructor 2007

Certified Coach for Resume and Cover Letter building 2007

Workplace Hazard Material Information System (WHIMIS) 2006

St. John Ambulance Standard First Aid 2005

REFERENCES

Available upon request

Contact this candidate