Customer Service Manager

STEPHAN KROKER-BODE

**** ***** ***** *********, ******** 21236 ***********@*******.*** 410-***-**** http://www.krokerbode.com

LEADERSHIP PROJECT MANAGEMENT MARKET RESEARCH GLOBAL BUSINESS

SUMMARY OF QUALIFICATIONS

Fluent in English and German

Strong communication and design skills to effectively convey and present complex technical data to

audiences of varied backgrounds, technical comprehension and organization levels; MS PowerPoint Guru

Experience leading cross functional teams of up to 20 in high-pressure environment while meeting deadlines

and maintaining an emphasis on accuracy and customer service

Strong analytical skills with background in participating in several quantitative studies with multifaceted

datasets, using statistical analysis software, and producing interactive multimedia presentations

4 years of customer service and hands-on experience in a healthcare setting

CAREER ACHIEVEMENTS AND SKILLS

Marketing

Launched cellular phone product lines targeted to younger customers via innovative entertainment event

with more than 50,000 attendees in one week

Played key roll in market entrance of new video-on-demand segment by designing and continually

enhancing website with streaming media content including production of 30-second video clips

Managed creation and unveiling of 60-page corporate website and implemented intranet through several

business locations which improved interoffice communications

Developed inclusive analysis of more than 60 competitor online university websites to compare quality and

scope which helped improve web presence and make strategic content decisions

Analyzed and visualized data from a 5 country market research study for a telecommunication client; was

co-author of final report; also participated in several additional studies

Leadership

Directed and motivated a team of up to 20 programmers, graphic designers, developers, and database

administrators utilizing an open-communication and teamwork style of management

Technology Project Management

Created $500,000 internet gaming platform for T-Mobile in 3 months, which significantly increased

customer base and was utilized in subsidiary companies for more than 2 years

Led approximately 20 mission critical projects in web development, interactive television, e-learning, and

multimedia kiosks with projects valued at up to $750,000

Developed and led project team for 8 Shockwave games for complex web-entertainment platform to

disseminate digital pay-TV services to younger audiences resulting in more than 100,000 users

Established functional concept, user requirements, and think-tank team for new interactive television

advertisement that used one-click navigational concepts

Played key role in organization of several new media conventions and co-initiated Virtual College

Directed web-based projects encompassing communication of web content to multiple devices including

television set-top boxes (Web-TV), PDA, VoIP and wireless telephone systems

Conceptualized and directed the design for a digital radio location-based system ( Infoman )

Stephan Kroker-Bode *****************@*******.*** 410-***-**** Page 2

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION 2008

MARKETING AND INTERNATIONAL BUSINESS

LOYOLA COLLEGE Baltimore, Maryland

MASTER OF ARTS

COMMUNICATIONS, POLITICS, AND INFORMATION SCIENCE

FREE UNIVERSITY Berlin, Germany

BACHELOR OF ARTS

POLITICS, HISTORY, AND SOCIOLOGY

UNIVERSITY OF HEIDELBERG Heidelberg, Germany

PROFESSIONAL EXPERIENCE

FULLTIME MBA STUDENT / BUSINESS CONSULTANT September 2005 present

MANAGER INTERNET SERVICES / MED-TECH ASSISTANT November 2001 August 2005

HARFORD PRIMARY CARE Baltimore, Maryland

Medical care clinic with more than 75 employees and more than $20 million in annual revenue

KEY ACCOUNT MANAGER February 1999 August 2000

I-D MEDIA AG Hamburg, Germany

In 2000 second largest new media agency in Germany with over 550 employees and $50 million in revenue,

specializes in digital and interactive television, web development, gaming, and online platforms

INTERNET CONSULTANT September 1997 January 1999

INDEPENDENT CONSULTING SERVICES Berlin, Germany

ENGAGEMENT MANAGER January 1996 August 1997

MEDIENBAUHAUS Berlin, Germany

COMMUNICATIONS SCIENTIST May 1992 December 1995

FREE UNIVERSITY BERLIN Berlin, Germany

TECHNICAL SKILLS AND INTERESTS

Expert user in all Microsoft Office applications: PowerPoint, Word, Excel, Access, and Outlook

Advanced skill in HTML coding

Proficiency in design and execution of integrated web-based solutions with Flash and JavaScript using

Adobe Photoshop, Illustrator, Dreamweaver, and Homesite

Working knowledge of video editing software

Experienced in academic statistical software (SPSS) and data mining tools

Passionate about new trends in telecommunication technologies and services, especially interested in New

Product Development, Internet Marketing, Serious Games and online-based Higher Education

Loves history, international politics, cooking, sci-fi and complex strategy games like Civilization

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