Customer Service Electrical Engineering

#dhwebdev

Experience

August **** Present

Center for International Business Education and Research - Web Consultant - www.krannert.purdue.edu/centers/ciber/Assist in learning objectives of AHDL, FPGA and small scale digital systems for sophomore students in Electrical Engineering Technology.

August 2012 Present

Concurrent Digital Systems - Teaching AssistantAssist in learning objectives of AHDL, FPGA and small scale digital systems for sophomore students in Electrical Engineering Technology.

August 2012 Present

Joint Transportation Research Program - Abstract Film ProductionWork with Indiana Department of Transportation (INDOT) and partners at Purdue to develop and produce video abstracts explaining research findings to speed deployment of new technologies and cost savings to the field.

September 2011 Present

Vice Provost of Diversity and Inclusion Web and Print Publications Create a semester programming guide that highlighted ways for students to get involved, specifically focused on engagement opportunities. Included rebranding of all correspondence sent from office.Helped move into new University Branding Standards to better publicize office throughout University.

June 2011 August 2012

Purdue Science Bound Web Development www.purdue.edu/scienceboundDevelop a new website to match University branding standards, improve engagement of students through social network integration along with enhancement of structure and navigation.

May 2012 August 2012

Purdue Conferences Division Online and Print Marketing Intern Redesign entire site to better represent an image to the University and Public. Employing professionalism and customer service as first priorities of new site.

March 2011 October 2011

Purdue Minority Engineering Program (MEP) Web Development www.purdue.edu/MEPMaintain MEP website with up to date information, optimize search queries, and generate new ideas for communicating with students in connection with the Engineering Computer Network staff.Developed interactive bulletin board to keep students up-to-date using a CMS, allowing current staff to keep updated.HTML, PHP, JavaScript and CSS style sheet coding.

August 2010 June 2011

Information Technology at Purdue Customer ServiceMaintain computer labs on campus, providing customer service and technical support to student users for software applications.

May - August 2010

Eli Lilly and Company - Electrical Engineering InternshipWorked with Equipment Development Group to develop solutions to manufacturing challenges in the pharmaceutical industry. Developed machine using a high-speed vision system for line maintenance.Programmed in Visual Basic and .NET applications to create user GUI s and HMI controlsGained extensive knowledge in Automation Vision Systems including Cognex, Keyence and Proscilica.

2007 - August 2009

Innovative Technology Services, LLC - Administrative Assistant/Sales AssociateRefined skills in Troubleshooting, learned trade of retail sale, honed skills in the software and hardware repair of Windows and Mac SystemsLearned techniques of networking administration, maintenance and repair

Skills

Electrical Engineering

Web Development

Education

2009-Present

Purdue University - Bachelors in Electrical Engineering Technology - Minor in End-User Computing

West Lafayette, IN

2007-2009

Davis Hart Career Center - Portfolio in Electronics Technology

Mexico, MO GPA- 4.00

Electronics Technology training included AC/DC Circuit troubleshooting, engineering, and analysis. Studies included extensive digital ICs and circuits.Knowledgeable in programming languages such as C++, C, Basic, and 68HC11 Machine Code.Received Customer Service Specialist Certification from Electronic Technicians Association

2005-2009

Mexico High School

Mexico, MO

Memberships

Engineering Projects in Community Service - Project Leader - Electric Purdue on Demand (EPOD) - Endo-TeamCertified Customer Service Specialist (CSS) -

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