Customer Service Representative
Resume:
************@*****.***
Emily Bingham
Education June 2005 present Brigham Young University Provo, UT
Majoring in Recreation management and Youth Leadership, with an option in TR
April 2006 present, Recipient of half-tuition academic scholarship
Expected to graduate April 2009
Certification
Desire to be CTRS certified, plan on taking NCTRC after internship
Level Two Certified Ropes Course Facilitator
CPR-Adult and Child certified (completed 5/9/08, 653998)
Work Experience
Member of URTA and ATRA
Involved in URTA conferences held in Park City
Ropes Course Facilitator
Populations include youth (6-18), participants with various disabilities, eating disorder, youth at
risk, substance abuse, etc treatment groups, corporate groups and families
Lead groups through initiative, low-course and high-course activities
Assess groups needs and Organize the activity sequence based on assessment
Process each activity once completed
Level 2 Certified (reflects greater ropes course experience, valid for three years)
Skills include: rope tying, belaying, repelling, course safety checks, course maintenance, first aid
certified and CPR certified
Apr 2008 present CLAS Ropes Course Provo, Utah
Personal Caregiver
Employer had cerebral palsy, 27 year-old female
Daily tasks varied, ie. Waking up, helping her use the bathroom, showering, clothing, preparing
food, feeding, administering daily meds, washing laundry, running errands, etc
On-call for emergencies
September 2007 January 2008 Provo, Utah
Classroom Multimedia Support Specialist
Specialize in maintaining and troubleshooting classroom equipment, ie. Projectors, tec podiums,
sound systems, etc
Assigned area of campus and specific buildings to maintain
Level 3 Certified (highest level of certification attainable)
July 2005 present IT, Brigham Young University Provo, Utah
Customer Service Representative, for Blockbuster Video
Managing customers questions and/or problems
Actively sold promotions and merchandise on store floor
Managed store affairs, ie. stocking, checking, inventory, etc
May 2003 July 2005 Blockbuster Video Katy, Texas
Volunteer Experience
Young Performing Missionary - stage performer in Nauvoo, Illinois
Full-time, service mission for the Church of Jesus Christ of Latter-day Saints
One of twenty stage, performing missionaries
Performed in five to seven shows each day, for summer tourists
Lead tours of the historical sites, ie. The Scovill Backers
May 2007-August 2007 Nauvoo Mission Nauvoo, Illinois
Service Coordinator
Plan and coordinate therapeutic recreation activities for various populations
Medallion Manor involves 15 volunteers that interact and play with approximately 20 patients
August 2009 - present
Utah State Hospital involved 6 volunteers willing to sing for patients every Sunday
August 2007 April 2008
Utah Mental Hospital Valentine s Day Party that involved 30 children and 10 volunteers
February 14, 2008
Franklin Elementary School Olympic Field Day, largest event planned, involved about 80
children and 20 volunteers March 7, 2008
Slate Canyon, Youth Detention Center Game Night, involved 25 at-risk youth and 12
volunteers March 28, 2008
Children s Justice Center Volunteer
Recreated with physically or sexually abused children in between interviews
Trained on how to appropriately interact with children
September 2007 December 2007 Provo, Utah
Courage Reins Volunteer
Helped instruct people of all ages and abilities how to horseback ride
Also groomed, saddled and feed horses
January 2007 April 2007 Highland, Utah
Dixon Middle School, Special Education Volunteer
Helped teach handicapped adolescents physical education
Mentor and friend of many of students
January 2006 April 2006
Personal Caregiver
Patient s right side paralyzed
First experience with recreation therapy, took her to the stables
Fed, groomed and walked the horses
January 2003 May 2005 Katy, Texas
Zest for Life Activities
Participated in my first half-marathon this summer
Just solved my first Rubik s cube and now trying to master chess
Love performing! Participated in nine musicals all over the country. Also been part of a judging
panel for three musical auditions. I have competed in and won many vocal competitions.
Love being active! Love to ski, cycle, rock-climb, repel, etc
Always willing and excited to try new things! That s what makes life so fun!
Resume References
Heber Valley Camp (contracted from CLAS Ropes)Spencers 801-***-**** or 801-***-****
Benjamin Allen 801-***-**** or 801-***-****
CLAS Ropes Course
Brigham Young University, RMYL Professor: Howard Gray 801-***-****
Young Performing Missionary Pat Davis 801-***-**** and Graves 801-***-****
Marlae Rindlisbacher 801-***-****
Classroom Multimedia Support Specialist
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