Engineer Manager

Title:Senior Manager

*******@*******.***

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE: CA

ZIP:

CANDIDATE ID: 2929279

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 408-***-****

EMAIL: *******@*******.***

HOMEPAGE:

HOTTEST SKILLS: lien, product, communication, strategic, database, engineer, microsoft,

unix, ccna, computer science, mcse, oracle, solaris, sql, acquisition, practice

REVISION: 08-SEP-02

RESUME:

NAME: Kevin Johnson

ADDRESS: 1085 Tasman Drive #138

CITY: Sunnyvale

STATE/PROVINCE: CA

ZIP/POSTAL CODE: 94089

COUNTRY: USA

EMAIL: *******@*******.***

PHONE: 408-***-****

CANDIDATE ID: 215342

CITIZENSHIP: US

Citizen

EDUCATION: Bachelor Degree

EXPERIENCE: 17

WILL RELOCATE: Open

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: Negotiable

HOMEPAGE:

COMMENTS: I am an experienced hands-on IT professional with substantial background in

providing operations and maintenance support in a 24x7 multi-platform server environment.

You will find that my resume illustrates a person of unusual dedication, efficiency, and

drive. I look forward to examining any of the ways you feel my background and skills

benefit your needs.

HOTSKILLS: Extensive experience in all phases of the client implementation life cycle to

include design, implementation, and support

ESUME

SUMMARY

A results-oriented technical professional with proven abilities in successfully

managing technical projects, team building and improving vendor-customer

relationships. Keen ability to identify areas of strengths and weaknesses and

implement company policies to optimize productivity. Demonstrated ability to

motivate staff to maximize productivity and control costs in times of cost and

manpower reduction. Not afraid of getting my hands dirty or working long

hours.

STRENGTHS

Team-building Career Development Process Improvement Policy / Procedure

Development Vendor Relations Problem Solving Strategic Planning Project

Management Product Training Product Management

TECHNICAL SKILLS

Over 7 years technical managerial experience.

Extensive Data Center and Network Operations start-up experience from

establishing operational policies and procedures to the selection of hardware

and software.

First-hand knowledge communicating with telecommunications vendors (PacBell,

XO Communications, etc.) and data center providers (Exodus, Verio, AT&T, etc.)

for hosting client production equipment.

Ability to perform mid-level network, NT and UNIX system administration with

in-depth knowledge of layer2 and 3 switch/RSM VLAN configuration.

Protocols: TCP/IP, OSPF, HTTP, SNMP, SMTP, RIP, etc.

Network Management Tools: HP Openview, Tivoli, MRTG, Whats Up Gold,

NetCool, BlackIce Defender, ISS.

Software: Microsoft Office, Microsoft Project, Visio, Palm, Internet Explorer,

SeCure CRT, Adobe Acrobat, etc.

O/S: Windows NT 4.0, Windows 2000 Server, Windows 98, Solaris 2.6, 2.7, HPUX

10.2, 11.0

Databases: Oracle, Sybase, MS Access, MS SQL Server

Qualifications: MCSE, CCNA

ACHIEVEMENTS

Successfully built a 24/7 NOC team from Ground Zero for two different

Application Service Providers (ASPs) utilizing a hands-on approach.

Developed strict network operational and security policies and procedures to

drastically reduce client outages, increase client satisfaction and increase

productivity.

Instrumental in the strategic planning to reduce Agilera, Inc. operational

costs by $100k per month upon my first six months of employment.

Successfully orchestrated the Agilera, Inc. office move within a months time.

This involved the moving of people, Internet/network connectivity, server, &

phone system equipment.

Successfully planned the migration of all USinternetworking, Inc. data center

client hardware to upgraded network architecture without incurring negative

client SLA costs or unscheduled downtime.

Increased USinternetworking, Inc. employee retention by >40% within the Data

Center Operations team by providing career advancement opportunities and/or

training.

Reduced USinternetworking, Inc. client implementation process by 4.5 days

through increased inter-departmental communication.

WORK EXPERIENCE

Agilera, Inc

., Senior Manager, Hosting ServicesJuly2001 to Present Build,

develop and manage the Network Operations and System Administration teams from

Ground Zero. Develop Network Security Operational polices and procedures to

ensure client uptime. Provide operational resources for external and internal

implementation projects. Coordinate with all departments to improve overall

efficiency. Interact with infrastructure and telecommunication vendors to

reduce operational costs. Responsible for the design, implementation, and

monitoring of client networks and systems. Participate in Change

Management/Modification System and Version Control meetings. Directly

accountable for all client SLA issues. Motivate and retain employees with the

absence of a training budget or merit reward program.

USinternetworking inc., Data Center Operations ManagerMarch 1999 to July

2001 Directly train, manage and evaluate performance of (10-15) first and

second level multi-skilled Network Operations Engineers in support of a 24x7

Data Center. Developed operational processes and procedures to reduce

unscheduled client outages and increase employee productivity. Streamlined

client deployment process to improve quality while increasing project

management efficiencies. Successfully reduced the training budget while

increasing the knowledge base of the Operations team using in-house training

sessions. Participated in Change Control Board meetings as a technical liaison

for OS, network and facility management issues. Effectively operated projects

within budget and timeline. Coordinated with all departments to improve and

re-design company policies and strategic operations practices.

Instrumental in the acquisition of ISO 9001 certification by developing

operational procedures detailing all Data Center Operations activity.

Provided second level NT, UNIX and network support in a 24x7 Data Center

environment. Updated all Data Center servers with appropriate hot fixes and

patches.

Lockheed Martin Missiles and Space Company, Field Engineer Sr./ 2nd Shift

ManagerAugust 1989

to March 1999

Successfully managed all operational aspects of a remote data processing

facility during the Gulf War and Kosovo crisis with no unscheduled downtime

reported. Provided product management and training for Lockheed proprietary

hardware. Trained all personnel in data processing system functionality and

hardware maintenance. Saved $75K per year by redesigning the packaging of

fiber optic transmitter/receiver hardware to prevent shipping damage to fiber

optic photo diodes. Initiated and created an Incoming/Outgoing parts database

using ACCESS.Product Analysis Laboratory

TechnicianApril 1986 to August

1989

Performed destructive physical and failure analysis of both active and

passive piece parts to ensure the quality of the manufacturing process of

specified vendors.

EDUCATION

B.S

., Computer Science, University of Maryland - European Division, RAF

Alconbury, England

Ongoing - Completed 75 units.

GPA: 3.5.

A.A

., Computer Technology, Heald Technical College, Martinez, CA

April 1986,

GPA: 3.5

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