Customer Service High School

CHARLES OBUYA

Email: ********@**-*******.***

Address:

City: MADISON HEIGHTS

State: MI

Zip: 48071

Country: USA

Phone: 616-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human Resource Specialist with a 2 year background in employee management, hiring, training and conflict management. Highly detail-oriented and organized.

Educational Background:

High School Dipolma from GVSU, Grand Rapids MI 1/2001 to 4/2007 (Social Work)

High School Dipolma from Grand Valley State University, Grand Rapids MI 1/2001 to 11/2012

Job History / Details:

Career Overview

Human Resource Specialist with a 2 year background in employee management, hiring, training and conflict management. Highly detail-oriented and organized.

Education

2013 Central Michigan University Grand Rapids, MI

Master of Science in Administration

2007 Grand Valley State University Allendale, MI.

Bachelor of Social Work

Skill Highlights

Training and development

Employee relations

Personnel records maintenance

Regulatory compliance

New hire orientation

Exceptional interpersonal skills

Innovative solution

Mediation/Advocacy expertise

OSHA/ADA compliance

Professional Experience

January 2010 to Current

Bethany Christian Services Grand Rapids, MI

Employment Specialist/Case Manager; Bethany Christian Services

Serve as a link between employers and employees (my clients) by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Conduct new client and employee orientation to foster positive attitude toward organizational objectives.

Collaborate with employers on client matters policy matters and recommend needed changes.

Identify vacancies and recruit, interview and select applicants.

Review clients' employment applications, pre-screen qualified candidates and schedule interviews with employers.

Build extended, ongoing supports with agencies and partners to assist a person in maintaining employment

Maintain client files and keep accurate records. Record data in HRIS system and generate reports from the same.

Prepare and draft all outgoing correspondence in a timely manner.

Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.

Provide efficient customer service to clients.

October 2007 to July 2009

West Michigan Refugee Cultural and Educational Center Grand Rapids, MI

Project Coordinator

Coordinate schedules and activities for the after school program.

Case management.

Track progress and results and develop feedback reports.

Foster a collaborative team environment among volunteers and clients.

Liaise between after school program, schools, parents and social workers Advocate for clients.

January 2001 to January 2008

Lacks Enterprises Grand Rapids, MI

Team Leader

Supervised assembly personnel..

Scheduled and trained operators.

Liaised between operators and management .

Material handling using hi-lo machinery

Inter-shift communications.

Daily tally of production totals.

January 1999 to January 2000

Lutheran Social Services of Michigan

Assisted residents with medication, hygiene, transportation and food services.

Documented resident activities and progress.

Point of contact between social workers, parents and residents.

Participation in program formulation for residents.

Technical Skills

Skills Experience Total Years Last Used

MS Office Word, Power point, outlook 8 2012

Other Software HRIS software 3 2012

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