Customer Service Sales
Resume:
Sherell Graham
Email: ********@*****-*******.***
Address:
City: Fairfield
State: CA
Zip: 94533
Country: USA
Phone: 707-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am an enthusiastic customer service manager with an in-depth knowledge of sales, account management and training. I can offer: - Over twelve years of retail management experience and have opened multiple new store locations - Ability to effectively hire, train, and manage staff - Payroll management, scheduling, reports, and inventory - Extensive work with visual standards and merchandising high-ticket items -Training and developing staff members in the art of selling as well as providing premium customer service. In addition to my extensive retail experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and store staff. My broad experience and range of skills make me a superior candidate for this position. My major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training, payroll,and other administrative tasks. Thorough knowledge of how to set and follow a vision in order to accomplish the company goals. Computer and Internet literate. My resume, which is below, provides additional information on my background and qualifications. I look forward to hearing from you as soon as possible to arrange time for an interview. Thank you for your consideration.
Educational Background:
High School Dipolma from Solano Community College, Fairfield CA 1/2001 to 6/2002 (Business Administration)
Job History / Details:
Career Overview
I am an enthusiastic customer service manager with an in-depth knowledge of sales, account management and training. I can offer:
- Over twelve years of retail management experience and have opened multiple new store locations
- Ability to effectively hire, train, and manage staff
- Payroll management, scheduling, reports, and inventory
- Extensive work with visual standards and merchandising high-ticket items
-Training and developing staff members in the art of selling as well as providing premium customer service.
In addition to my extensive retail experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and store staff. My broad experience and range of skills make me a superior candidate for this position.
My major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training, payroll,and other administrative tasks. Thorough knowledge of how to set and follow a vision in order to accomplish the company goals. Computer and Internet literate.
My resume, which is below, provides additional information on my background and qualifications. I look forward to hearing from you as soon as possible to arrange time for an interview.
Thank you for your consideration.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Inventory control Managment
Adaptive team player
Telecommunication skills
Creative problem solving
Multi-Task Management
Telephone Skills
Client Relations
Writing
Training and Development
Hiring
Time Management
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Sales
Cross-sold product at a rate of 35 percentage, generating and additional 750,000 of annual sales.Market Research
Interviewed clients via market research surveys to identify product issues and customer needs.
Market Research
Contacted clients via market research surveys to identify product issues and customer needs.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
January 2010 to 11/16/2012 12:00:00 AM
Nike INC. Petaluma, CA
Store Manager/Head Coach
Manage the sales, operational and personnel of the store to ensure maximum profitability and compliance with company procedures.
Sales Generation
Strive to achieve store sales goals
Maintain adequate sales floor supervision.
Communicate best seller and low seller to immediate supervisor.
Monitor adherence to all corporate customer service policies.
Implement contest to maximize sales.
Take action to correct negative sales trends.
Plan sales goals with District Manager.
Set an example by maintaining multi unit sales standards and ensuring staff does as well.
Personnel/Staff Supervision
Recruit/interview/hire sales oriented staff.
Implement Company training programs; monitor staff training in product knowledge, customer service and selling skills.
Supervise and train Assistant Managers and management trainees to develop their management skills.
Review performance / compensation of staff in a timely manner.
Resolve employee questions and problems.
Confront and document unsatisfactory performance and policy violations.
Schedule employees in accordance with Company policies to provide excellent customer service.
Presentation
Maintain Company merchandising standards.
Maintain standards of cleanliness and organization.
Set and revise merchandise presentation as necessary
June 2008 to July 2009
Levi's Strauss Napa, CA
Store Manager
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
February 2006 to May 2008
Target Napa, CA
Guest Service Operations Manager
Generated leads for new sales through telephone and email contact with customers.
Replenished merchandise shelves with items from the stockroom.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Recommended, selected and helped locate merchandise based on customer needs and desires..
Assisted customers in finding out-of-stock items.
Hired, Trained, developed and scheduled for a staff of 150 associates
July 2000 to April 2006
Old Navy Concord, CA
Assistant Store Manager
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Organized weekly sales reports for the sales department to track product success.
Trained new employees quarterly.
Created new processes and systems for increasing customer service satisfaction.
Excelled in exceeding daily credit card application goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Ranked as most effective department sales representative in the local region out of 50 representatives.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 20 percentage .
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers with store and product complaints.
Compiled weekly monetary reports and records for store managers.
Managed cash stock and inventory balances accurately.
Increased store sales by 15 percentage by upselling merchandise.
Educational Background
2002 Solano Community College Fairfield, CA
Associate of Arts Business Administration
Contact this candidate