Customer Service Administrative Assistant

Casee Christensen

Email: ********@*****-*******.***

Address:

City: Centralia

State: WA

Zip: 98531

Country: USA

Phone: 360-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office Assistant skilled with working with a diverse group of people. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Centralia Community College, Centralia WA 1/2001 to 11/2012 (Counseling)

Job History / Details:

Career Overview

Energetic and reliable office Assistant skilled with working with a diverse group of people.

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Attention to detail

Staff motivation

Employee training and development

Meets/exceeds goals

Filing and data archiving

knowledgeable in using WEB based data programs

proficient on windows office

cash handling

Core Accomplishments

Operations

Collaborated with staff members to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including management of files, handling clients, and data entry.

Scheduling

Training of new employees by scheduling training, answering questions and processing paperwork.

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

March 2012 to Current

Lewis County Bar Legal Aid Chehalis, Wa

Case Manager

Prepared and drafted all outgoing correspondence in a timely manner. Managed incoming and outgoing calls for busy legal aid office.Performed regular telephone contact with clients to discuss status of legal case and scheduled appointments.Provided efficient customer service to clients.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Maintained and prioritized daily tasks and projects including: call logs, appointments, intakes, copies and general errands.

Education

Centralia Community College Centralia, WA

Associate of Arts Counseling

Minor in Business

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