Manager Sales

Eric Thomas Ruby

Email: ********@*********.***

Address:

City: Orlando

State: FL

Zip: 32801

Country: USA

Phone: 321-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Top performing Sales and Service Manager with over 10 years of experience in managing teams, sales, service and market share goals. Enthusiastic Manager who leads staff in exceeding sales goals while delivering excellent customer service. Typically referred to as the "go to resource" in responding to challenges and providing training and development to enhance productivity and performance.

Educational Background:

High School Dipolma from University of Central Florida, Orlando FL 1/2001 to 12/2000 (Organizational Communication)

High School Dipolma from Specialized Training, Orlando FL 1/2001 to 11/2012

Job History / Details:

Profile

Top performing Sales and Service Manager with over 10 years of experience in managing teams, sales, service and market share goals. Enthusiastic Manager who leads staff in exceeding sales goals while delivering excellent customer service. Typically referred to as the "go to resource" in responding to challenges and providing training and development to enhance productivity and performance.

Areas of Expertise

Excellent communication skills

Reliable

Energetic

Complex problem solving

Ability to think quickly while working in high stress, fast paced working environments

Excellent time management skills

Excels in team leadership

Excellent work ethic

Strong interpersonal skills

Proficient in Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Power Point, Adobe and Internet Explorer

Accomplishments

Recruited to manage a branch in Orlando on the campus of the University of Central Florida, my alma mater, to lead the University of Central Florida SunTrust Team in a campaign surrounding student

orientation in the Summer of 2011, successfully resulting in more than 1400 new banking accounts and relationships leading into 2012.

Promoted to Branch Manager 3 and awarded an a very important and affluent branch to manage and develop in a highly competitive market share in 2009. Successfully cornered the market share by getting involved with the community and volunteering with city officials to promote community involvement and well being. My branch was the only one of any other competitors in the community to do so, resulting in new and lasting relationships.

Developed highly effective sales strategies as Manager of a 5-7 person team of a brand new in-store banking branch in 2007 that propelled to #1 in the company by 2008, fulfilling 100 percentage of the 5 required sales and service goal categories that year. Awarded top sales rankings in the SunTrust Bank being recognized as a part of the President's Team in 2008.

Exceeded sales goals ranking in the top 10 for cross selling nationally each month, which led to promotion to Assistant Manager with Washington Mutual within my first 12 months in banking in 2004.

Professional Experience

February 2007 to October 2012

SunTrust Bank Tampa and Orlando, FL

Branch Manager

Managed a Branch Banking staff of 5-7 members.

Coached Team in sales and service by practicing and role playing for each client to identify needs. Provided clear details to clients regarding the benefits and features of each product, allowing them to clearly see what products best fit their needs.

Achieved goals by being a consistent role model who observed teammates during client conversations and interactions to ensure each teammate can attain the information precisely to effectively offer the solutions as needed by each client.

Implemented annual performance appraisals for all branch staff.

Developed the annual branch business plan for maximum profitability and effectiveness.Actively recruited and oversaw training for all new branch employees.

Educated customers on the variety of loan products and available credit options.

Created and directed sales team training and development programs.

May 2006 to October 2006

Ace Mortgage Funding, LLC Tampa, FL

Mortgage Loan Officer

Provided counseling and solutions to purchase or refinance mortgages for clients homes and properties.

Managed sales transactions with a revenue stream of $40,000 monthly.

January 2005 to January 2006

Regions Bank

Assistant Branch Manager/Sales Manager

Assisted the Branch Manager in managing sales and service development, while working towards achieving branch goals.

Set appointments with business owners and executives for the Branch Manager to conduct sales proposals weekly.

August 2003 to September 2005

Washington Mutual Bank St. Petersburg, FL

Assistant Financial Center Manager

Ranked in the Washington Mutual Company sales Top 100 Six Months in a row in 2004. Ranked as high as #5 in the company for cross selling ratio in May 2004, which led to a promotion as Assistant Branch Manager by August, 2004.

Achieved goals by questioning each client to identify needs. Provided clear details to clients regarding the benefits and features of each product, allowing them to clearly see what products best fit their needs.

August 2002 to August 2003

CEP Community Education Partners Orlando, FL

Teacher and Social Skills Instructor

December 2000 to August 2002

Guinness/Media Star Promotions Orlando, FL

Orlando Product Marketing and Promotions Manager

Education and Training

Fall 2000 University of Central Florida Orlando, FL

Bachelor of Arts Organizational Communication

Coursework in Business Administration and Management

Coursework in Public Relations

Specialized Training,

Completed company sponsored subject matter on Relationship Selling, Effective Presentations/Public Speaking, Sales/Management Training, Risk Management, Federal Regulations and Compliance, Team Building and Coaching, Credit Analysis/Lending and Team Management.

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