Quality Assurance Project

Pat Livingston

Email: *********@********.***

Address: *** ********* *******

City: Stone Mountain

State: GA

Zip: 30087

Country: USA

Phone: 404-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

772 Wynbrooke Parkway Stone Mountain,

GA Home - 770-***-**** Cell - 404-***-****

Patricia A. Livingston

Objective

QA Professional, with 20 years of quality assurance methodology and project management experience: seeking opportunity to implement/support an innovative and progressive organization in developing, executing and maintaining testing process controls.

Experience

01/2010- Current Elavon Corporation Atlanta, GA

Latin America QA Manager

Responsible for hiring and developing a staff of 20 resources to support new Latin America credit card processing for merchants in the region.

Responsible for functional and system testing of 4 Tier 1 applications.

Monitor all testing efforts including UAT and reported status of the progress to CDO and senior management.

Provide Activity tracking of resources, progress charts and action plans to support process improvements for the organization.

Provide status to internal and external customers on defects found

Provide monthly scorecards to support team and product improvements

Provide training and leadership direction to team leads and testers daily

Work with team is providing knowledge on testing approaches and tools

Support implementation of SDLC improvements for QA and development organization

Approve and review all requirement documents to support QA testing effor

04/2008-1/2010 DISYS Corporation Atlanta, GA

Test Architect - WellPoint

Developed and Monitor all system testing activities for major projects where system integration to many internal and external applications were involved.

Worked with Project Managers and Development Managers in reporting current status and issues related to the delivery of the project to market

Provide Level of Effort analysis to support project estimations

Provide overall direction to test staff on prioritization of task

Set direction to testing team onshore of off shore

Implemented testing strategy processes to support improvement in efficiencies of testing efforts by identifying testing tools for validation and verification.

04/2008-1/2010 TSYS Corporation Alpharetta, GA

QA Associate Director

Managed QA resources in project and testing task for Prepaid Debit card processing. Provided input to Product Requirements and Design reviews to ensure requirement were at a testable level. Developed and reviewed Test Plans to ensure testing strategy and risk were clearly defined for projects. Developed and executed test cases to support requirements. Provided Exit Reports to Management identifying final testing results and any outstanding risk in certification of the project. Monitored defects and project issues that could impact risk to the product release. Managed 4 Senior QA resources in developing and reviewing Test Plans; including test execution estimations, resource requirements and technical risk to medium and large project efforts. . Communicated risk and status of projects to QA Director, VP of Development, Project Managers and other stakeholders. Support testing efforts for Europe application deliveries including PCI compliance changes. Provided training to new contract resources. Supported testing support in implementing new architecture changes from DB2 to Oracle platform Support Europe project deliveries by providing testing resources and strategy 09/2006- 09/2007 Sybase/iAnywhere Alpharetta, GA

QA Project Lead Manager

Managed QA Leads in project and testing task for all mobile software development. Provided input to all Product Requirement and Design reviews to ensure requirement were at a testable level. Developed and reviewed Test Plans to ensure testing strategy and risk were clearly defined for projects. Developed and executed test cases to support requirements. Monitored defects and project issues that could impact risk to the product release. Managed 5 Senior QA Leads in developing and reviewing Test Plans including test execution estimations, resource requirements and technical risk to medium and large project efforts. . Communicated risk and status of projects to Product Directors, VP of Development, and other stakeholders. . Supported the development of Test Methodology for the development organization, to ensure consistency in processes. Created simple SQL Queries to retrieve Test Results and Defect /Bug Reports from our Test Plan and Execution tool (Test Link and Bugzilla) worked with developers in creating SQL scripts and test harnesses to increase the ability to do database integrity checks. Supported test efforts my executing real world test using various mobile devices.

11/2004- 09/2006 System Engineering Services Atlanta, GA

Director of Quality Assurance (Consultant)

Managed 10 Senior and Junior QA resources. Tested over 40 projects within a year period with a QA budget of over $500, 000.00 Developed test plans to support implementation of new features that crossed multiple platforms (Client/Server, Mainframe and Web testing projects) through batch processing. Developed and executed test to support validation of code in a Mainframe/ COBOL environment integrated into Client/Server and Web base applications for the end user. Used Easytrieve to support generating reports and validating data prior to integration with other systems. Developed and monitored daily, weekly and monthly reports using analytical spreadsheets that captured key performance indicators within each project. Forecast and monitored all budget expenses for the QA team to ensure testing cost were within approved budget. Tested Credit Card transaction processing for retail, travel and restaurant businesses. Recruited and trained outsourced quality team to support a financial organization. Developed QA vision and mission to aligning with consulting company and financial customer. Ensured QA methodology is being followed within projects to support internal and external audits and regulatory compliance. Continued to implement improvements in procedures to support a high level of quality and project management. Provided Senior Vice President with Monthly Progress Report on overall status of the QA organization. Provided monthly budget and forecast reports on current resources and future project estimates. Supported consulting vendor (SES) in reviewing other Quality Assurance initiative for other perspective clients. Awarded a service award for outstanding consulting support 2005.

01/2004-11/2004 Ceridian Corporation Atlanta, GA

Senior Quality Assurance Lead

Lead a QA team of 5 Senior QA resources in developing and implementing QA processes within the development team. Supported implementing a Quality Assurance Test methodology Winner of a Quality -STAR- award for outstanding performance in a project. Managed and executed test plans and cases developed for several key projects. Trained new staff members to support testing initiatives. Worked with project managers and development manager on monitoring the progression of project task. Developed and executed test cases to support end user requirements for functional and performance load testing.

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5/2003 - 12/2003 OAO Technology Solution Atlanta, GA

Senior Quality Assurance Lead (Contractor)

Developed Quality Assurance Procedures using Rational Unified Process (RUP). Lead the testing effort for NCLB (No Child Left Behind) testing project for the State of Georgia. Supported implementation of better quality assessment of code, designs and testing efforts. Tested Batch processing in a Mainframe/Cobalt environment

9/1994 - 11/2002 Indus International Atlanta, Georgia

Senior Quality Assurance Manager

Developed and Managed an internet and client/server testing/quality Assurance teams with 5 to 15 resources with a budget of over $500,000.00. Tested and delivered multiple software deliveries in 7 languages, and multiple platforms. Additional responsibilities included, managing Documentation and Configuration Management Executed test cases to support the project requirements with the team.

Developed new testing procedures using Rational Unified Processes (RUP) Managed teams in England and Bangalore, India using Rational tools sets to support automation and manual testing initiatives.

Managed all QA task and reported status to Vice President of development to determine the quality level of projects prior to beta and general release.

Education

1984 Virginia Union University Richmond, Virginia

B.A., Business Administration -1984 Continue Management Training - 2001 Mercury Automation Process training - 2001 Certified Software Tester Training - 2002 Six Sigma Training (white belt) - 2003 Compuware Test Process Training -2005 MS Project Management Level 2 - 2006

Skills

Testing (QA) Tools and Project Management: Mercury WinRunner, TestDirector, Test Manager, Quality Center 9.2

Rational Quality Manager - 2012 Rational Testing Tools (Clearquest, Clearcase, Robot) Compuware - Quality Compuware Bugzilla defect tracking

Methodologies: Rational Unified Process Software Development Life Cycle Process (SDLC) Capability Maturity Model (CMM) Six Sigma (white belt level) Agile Methodology Waterfall Methodology Other Tools and Software knowledge Knowledge in Oracle 10g, SQL 2003 and DB2 database development Knowledge in IBM Websphere application Knowledge in JAVA/J2EE development Knowledge in Mainframe development - Batch Processing and CICS Able to run and create simple SQL scripts to Select, Insert and Modify data Knowledge of DB2 Knowledge of Oracle SQL Developer Squirrel WinSCP Beyond Compare and other text editors for file validation

Knowledge of .Net applications Knowledge of COBOL development in Mainframe environment Knowledge of Easytrieve software to support data retrieval Able to create Access databases to support testing activities Knowledge of Afaria (mobile platform management software) Knowledge of Window Mobile 5, Pocket PC, Symbian Smart Phones and RIM Blackberry devices

Knowledge of Simulators to support credit card processing for MC and Visa

Knowledge of TDS and ETL applications

Knowledge of API calls to support message processing

Knowledge of IP protocols

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