Project Manager Software
Resume:
Steven's InformationLocation: RESEDA, CATitle: Senior Desktop Support SpecialistWilling to Relocate: NoMember Since: 2008-09-28 Helpful Links
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Resume of Steven Fuhrman
Steven
M. Fuhrman
19610
Mobile Street
Reseda,
California 91335
Home
818-***-**** Cell 818-***-****
**************@*********.***
Website:
http://www.fuhrman-online.com
Profile: http://www.linkedin.com/in/stevenfuhrman
OBJECTIVE:
Computer
professional offering strong technical and interpersonal skills, with
the desire to apply these skills in a technical and management driven
environment, seeks a lead or supervisory position in a Technology
Support organization where he can make a genuine difference.
WORK
EXPERIENCE:
INTERNATIONAL
RECTIFIER October 2001 to September 2008
Senior
Desktop Support Specialist
Senior
Technician in group of 3; providing ongoing training on processes
and technical skills to others on team
Active
Directory User Account Administration
NexPrise
Account Administration
Rollout
of Windows XP and Office 2003
Migration
from Novell GroupWise to Microsoft Exchange/Outlook platform
Conversion
from IPX/SPX printing to IP Printing
Evaluate
and implement hardware and software solutions, defining corporate
hardware and software standards
Initiated
policy for retirement and trickledown of equipment, saving the
company thousands of dollars per year
Created
“Lab” environment for technology department
Primary
point of contact for desktop and laptop support
Created
numerous Windows-related how-to guides and training materials for
end-users
Act
as a liaison between the Purchasing and IT Departments for all
technology purchases
Established
New-Hire Technology Training within the company
Implemented
“imaging” for deployment of new computers
Hands-on
PC Troubleshooting and Maintenance
Computer
configuration and software installation
Provide
remote assistance to satellite offices
Created
or maintained ongoing vendor relationships with representatives from
Toshiba, IBM/Lenovo, Dell, Apricorn, CDW and Zones Corporate
Solutions
ACCENTURE June
1996 to July 2001
Local
Technology Support
Level
– Consultant - ACCENTURE
Team Lead for group supporting
“Business Launch Center”, responsible for 3 Technicians
Lead a team of 8 across the nation in
reviewing software tools for possible inclusion in the company’s
standard software image
Involved with a national team of 10
who were involved with defining policies and rollout procedures for
licensed software that was not part of the company’s standard
software image
Project Manager for several building
expansion and remodeling projects, including coordinating with
various trade contractors and building managementSteven M. Fuhrman
Page 2
Lead support contact for location’s
Creative Services (Graphics) Department, supporting non-standard
firm software applications and hardware
Prepared Budget information for
Fiscal Years 2000, 2001 and 2002
Level
– Analyst - ACCENTURE
Assisted in coordinating closure of
the San Diego office. Tasks included, but were not limited to the
following:
Inventory of assets to be transferred
to El Segundo Office
Relocation of equipment to El Segundo
Office
Transfer of Assets to El Segundo’s
Asset Register
Disposal of out-dated equipment
Served
as Regional contact for Managed Assets and Procurement System team
Served as Regional contact for
Americas Workstation and Configurations Standards team
Administration and maintenance of
Windows NT and 2000 Servers as well as Novell Netware servers,
including building and upgrading server hardware, software
installation and upgrades
Network printer configuration and
management
Documented cabling locations from
patch panel to switch and from switch to workstations
Modified backup strategies for
customer's workstations and infrastructure servers
Asset
management (ordering, receiving and inventorying of IT related
supplies and accessories)
Troubleshooting and resolution of
software and hardware issues
Level
– Technician - ACCENTURE
Piloted and beta tested several
commercial and corporate applications prior to their release,
offering feedback on the applications and documentation
Participated in creating national
policies and procedures for asset management
Catalyst in adopting Ghost as the
firm’s standard backup and software deployment utility
Hardware and Software deployment
Responsible
for backup and restoration of data
Additional
Involvement with the following:
Rollout
of Windows 2000
Assisted
Telecommunications Administrator with deployment of equipment for
building expansion
Developing
standards and tools to be used throughout the Americas for
Procurement and Asset Management of all IT related purchases
EDUCATION:
University
Of Phoenix – Bachelor of Science in Information
Technology
East
Los Angeles College - Associate of Arts in Business
Administration
Certification
Courses - Novell Netware Administration, Lotus Notes,
Microsoft Windows and Outlook 2002 courses.
Non-Certification
/ Degree Courses Taken:
How to Demonstrate Assertiveness
Skills
Project Management
PROFESSIONAL
AFFILATIONS:
HDI Los Angeles – Executive
Board Member (Webmaster)
TUGNET
– The Users’ Group Network (Member)Steven M.
Fuhrman
Page 3
INFORMATION
TECHNOLOGY SKILLS:
Certifications
A+
Certification from CompTIA (Computing Technology Industry
Association)
MCP
(Microsoft Certified Professional)
Operating
Systems
MS-DOS,
Windows 3.1x
Windows
95/98/Millenium Edition
Windows
NT Workstation and Server
Windows
2000 Professional and Advanced Server
Windows
XP Home and Professional
Windows
Vista Business Edition
Novell
Netware 4.11 and 5.0
Administration
Tools
Ticketing
Systems: “Remedy” and “Perfect Tracker”
Backup
System: “ArcServe”
Remote
Applications: “LogMeIn IT Reach” and “GoToAssist”
Application
Support
Lotus
Notes versions 3.3, 4.5 and 5.03
Novell
GroupWise 5.2 and 5.5
Microsoft
Office 95/97/2000/XP/2003/2007
Microsoft
Project 98/2000/2003/2007
Microsoft
Visio 2000/2002/2003/2007
Adobe
Acrobat
Documentum
Reflection
Additional
Computer Applications Used
Microsoft
FrontPage 2003
Pinnacle
Studio (Versions 7 through 12)
Acronis
True Image and Disk Director
Additional
Computer Experience
Freelance
computer consultant focusing on networking (wired and wireless), PC
upgrades, troubleshooting and repair
Videography
and video editing
Support
of non-computer specific hardware, such as Palm PDAs, Blackberry and
Windows Mobile Smart phones, stand-alone CD/DVD Duplication devices,
Networked Copiers and Large-format Color Printers
Familiar
with Lenovo, IBM, Dell, Toshiba, Sony, Gateway, Hewlett-Packard and
Compaq hardware
Former
Bulletin Board (BBS) System Operator (system was in operation
between July 1987 and December 1997)
Have
utilized computers since 1980 and started working in the PC industry
in 1983
MANAGERIAL
SKILLS:
Highly
motivated self-starter with the drive to succeed
Strong
written, verbal and interpersonal skills
Advocate
of standardized policies and procedures
Take pride in the preparation of
documentation, training and presentation materials
Ability to coach and train personnel
effectively to increase skills and self-confidenceSteven M. Fuhrman
Page 4
Strong belief that building
relationships builds trust; Trust typically helps to get things done
Good sense of business values
Ability to make fiscally responsible
business decisions
Enjoy
building good rapports with customers, coworkers and vendors alike
Contact this candidate