Manager Customer Service

James Holditch

Email: ********@***********.***

Address:

City: Austin

State: TX

Zip: 78752

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant Manager committed to creating and maintaining a culture of personal and organizational accountability. Highly motivated to deliver results through a balanced focus on the guest experience, the employee experience and financial goal setting and responsibility.

Educational Background:

High School Dipolma from Texas State University, San Marcos TX 1/2001 to 5/1999 (Fine Arts)

Job History / Details:

Summary

Restaurant Manager committed to creating and maintaining a culture of personal and organizational accountability. Highly motivated to deliver results through a balanced focus on the guest experience, the employee experience and financial goal setting and responsibility.

Highlights

Staff development talent

Strong leader

Talented and experienced Mixologist

Hiring and training

"The guest experience will never exceed the employee experience."

Full service restaurant background

Proven sales record

Experience

February 2011 to August 2012

Violet Crown Cinema Austin, TX

Director of Food and Beverage

Created and operated the full service restaurant component of what has become in many ways,the most profitable cinema concept in the history of the industry. Developed, implemented and maintained a seasonally appropriate food and beverage menu, tailored specifically for the unconventional and extremely challenging food service environment.Hired and Trained all Food and beverage staff.

October 2010 to February 2011

Violet Crown Cinema Austin, TX

Restaurant Consultant

Designed all food and beverage preparation and service areas. Sourced, purchased and installed all food and beverage equipment. Trained all employees on use and maintenance of all equipment. Conceptualized, staffed and operated a completely unique food and beverage operation.

August 2008 to December 2010

Fonda San Miguel Austin, TX

Bartender/Mixologist

Created drinks for placement on the permanent and seasonal features menus at Austin's premier destination for authentic interior and coastal cuisines of Mexico.

April 2007 to July 2008

Cheddar's Casual Cafe Austin, TX

Restaurant Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards.

May 2004 to March 2007

Restaurant Manager Austin, TX

TGI Friday's

Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Education

1999 Texas State University San, Marcos

Bachelor of Arts Fine Art

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