Customer Service High School

Leslie Valentin

Email: ********@**************.***

Address:

City: New Bedford

State: MA

Zip: 02740

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Sullivan & Cogliano Training Center, Brockton MA 1/2001 to 11/2012 (MicoSoft Suite Quickbooks)

High School Dipolma from New Bedford High School, Brockton MA 1/2001 to 11/2012

Job History / Details:

Career Overview

Committed and motivated with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Microsoft Excel

Microsoft Office Suite

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

QuickBook

Payroll

Employee training and development

Attention to detail

Meets/exceeds goals

Schedule management

Customer Service

Telephone Skills,

Core Accomplishments

Operations

Collaborated with Banking Center Manager and Assistant Manager to ensure smooth work flow and efficient organization operations.

Accountable for all operations of Banking Center.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Professional Experience

September 1990 to December 2011

Bank of America New Bedford, Ma

Teller Operation Specialist

Oversaw daily office operations for staff of 5 employees. Trained new employees on all banking policies . Reviewed and explained policies and procedures for all audits. Provided efficient customer service to clients. Resolved customer issue.

April 1979 to May 1980

Cape Cod Lathering & Plastering, Inc Fairhaven, Ma

Payroll Clerk

September 1978 to February 1979

Robert B Selig CPA New Bedford, Ma

Payroll Clerk

Education

2012 Sullivan & Cogliano Training Center Brockton, Ma

Certificate Office Profience,

High School Diploma

Contact this candidate