Six Sigma Project

Craig Bishop

Email: *********@********.***

Address: **** * *** ******* **

City: Glendale

State: AZ

Zip: 85310

Country: USA

Phone: 623-***-****

Skill Level: Experienced

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Craig L Bishop

7254 W Via Montoya Drive, Glendale, AZ 85310

Cell 623-***-****

*********@********.***

Related Experience

* Ability to advance with longevity with one company. Over a period of 13+ years with American Express I went from a contractor clerk to reporting for a network of 6000 plus employees.

* Proven analytical skills utilizing advanced excel/access as chosen to run advance business travel projects one of which reallocates transactions based on VP needs to ensure an equal playing field.

* Proven relationship skills as recommended by a previous leaders and many other projects by measuring trends through analytics and sent them to senior leadership of the business travel organization

* Experience of creating dashboards and business cases

* Six Sigma qualified experience with a proven ability to drive results through managing quality

* Effective Project Management, with proven ability for results delivery demonstrated by multiple projects that have generated millions of dollars of annual revenue, automatically paid debt memos to the airlines, and a decrease in operational expenses.

* Ability to lead concurrent pan-market/regional projects and teams

* Effective communication and facilitation skills demonstrated by multiple monthly headcount calls with the business travel network, along with weekly calls to outside vendor Merced for updates and upgrades on system.

Senior Financial Analyst Contractor for American Express (ConsultNet) 4/2012 - 07/2012

* Created working models for taxes through Access by zip code and metrics preparation.

* Automated review process for all of Membership Rewards Points for all American Express Cards in compliance with auditors.

Financial Consultant Contractor for Wells Fargo (CDI) 6/2011 - 01/2012

* Working directly with several project managers I would prepare the forecast and actual cost for 9 plus projects. This includes managing the invoicing, depreciation, employee time, and payments.

American Express Employee 12/1997 - 03/2011

PRDS Specialist Technical Support 9/2009 - 03/2011

* Used SQL to gather data from Oracle then utilizing an Excel macro which improved the processing of incoming hotel contracts for external venders mapping and verifying the most difficult of these incoming requests to allow internet viewership.

* Assisted with a project rollout to travel counselors that would improve their time management by measuring and quantifying the data and projected saves for counselors and for management.

Financial Systems Analyst 1 12/2007 - 09/2009

* Automated client reporting through individual programming and research the result for which creates data for 102 individual clients based on 188 metric measurements including Six Sigma data.

* Developed program which automatically allocates all types of debit memos received from internet based system.

* Improved databases in two separate projects for USA and Canada to reallocate and define transaction reporting based on senior VP requirements which are used for a monthly -True Up-.

Business Analyst 1 (IMBA) 11/2005 - 12/2007

* Created and managed demographics through SQL by managing organizational changes Peoplesoft, Merced, Access, and Excel macros including individual team changes, promotions, and terminations which is the -Heart- of statistics for an organization of over 6000 plus employees.

* Support other key Quality & Productivity programs that serve cross functional areas impacting Business Travel. Support reengineering, Six Sigma/Quality teams with data extraction, consultation, analysis & validation of saves.

* Continue deployment/enhancement of a web-based performance technology Merced designed to provide field leaders with operational metrics that enables near-time coaching and development opportunities for travel counselors.

* Support Incentive Plans for BT Operations and Sales.

Financial Operations Analyst 7/2004 - 11/2005

* Assisted in the improvement process by creating programs, macros and documentation saving more than 130 hours of weekly processing and generating over a million dollars of annual revenue.

* Created Macro through ambiguity with online scripting tool after the entire payment server crashed. This resulted in saving the manual updates of 800 payments per week.

* Managed Debit Memo support working with an United Airlines representative to reduce Airline Debit Memos.

Accounting Clerk 1 2/2000 - 7/2004

* Worked night and day shift monitoring the metrics for global processing transactions by close end of day process for Domestic, Canada and Latin Markets by making critical jobs.

* Utilized systems such as, IMS, TSO, SAS Main, Jobtrack, CASW, Fincap, Genesis, and Unitech. Prepared materials and trained others on the Triumph module.

Fraud General Clerk II 7/1997 - 2/2000

* Analyzed and maintained compliance with incoming/outgoing Fraud Merchant Support.

Education

University of Phoenix, Phoenix AZ.

Bachelor of Science in Information Technology

Glendale Community College,Glendale, AZ.

Associates of the Arts in Accounting

Computer & Programming Skills

SQL (Sequel), Visual Basic, MS Access, MS Excel, MS Word, PowerPoint, Outlook, Hyperion Essbase, Merced Online Database Administrator, Excel, Travel MAX, Infoman and other financial systems. HTML, JavaScript, VBScript, Oracle, Windows Server, Jobtrack, CAS, Fincap, Genesis, Infoman, other object techniques, other financial systems, understanding of Net Framework, .Net, XML, C++, Understanding of C#, Understanding of ASP, and Lotus Domino Design.

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