Manager Customer Service

Tom Johnson

Email: ********@************.***

Address:

City: Collierville

State: TN

Zip: 38017

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from Piedmont College, Demorest GA 1/2001 to 5/1991 (Business Administration)

Job History / Details:

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights

Supervision and training

Sound judgment

Calm under pressure

Staff training

Staff development

Complex problem solving

Accomplishments

Served as Branch Manager in the Peachtree City branch and was promoted to the Branch Manager in the Marietta Branch. Transformed ScottsLawn Service branch in Marietta that was having Human Resource issues and production issues into the number one branch in Atlanta.

I was promoted to the General Manager position in Memphis TN. This branch was also having Human Resource issues and production issues. I have consistently over the years increased production and service quality along with two years of being incident free.

I have been involved in the purchasing of two new buildings and have successfully moved two operations into these new buildings.

I hold a pesticide license in Tennessee, Mississippi, and Georgia.

Experience

11/11/2012 12:00:00 AM

Flowers Baking Co Gainesville, GA

Operations Manager

In charge of the daily distribution of fourteen bread routes. made sure displays were set up and product merchandised properly.

Served as Operations Manager from 1994 to 1997.

11/11/2012 12:00:00 AM

Flowers Baking Co Riverdale, GA

Sales Manager

Oversaw fourteen bread routes in two different locations. Responsible for securing displays in stores. Responsible for making sure bread was order properly and keeping stale below 10 percentage .

Served as Sales Manager from 1997- 2000.

October 2001 to October 2002

ScottsLawn Service Fairburn, GA

Service Manager

Responsible for all aspect of the service department. Pulled routes on a daily basis. Made sure weekly and monthly production goals were met. Resolved customer complaints by either meeting with them face to face or by telephone. Responsible for the maintaining of the fleet.

February 2002 to Current

ScottsLawn Service Memphis, TN

General Manager

Responsible for the budgeting process, pacing out revenue and forecasting revenue on a monthly basis. Responsible for all aspects of the P & L. Responsible for staffing, customer service, maintaining a the fleet up to DOT requirements. Responsible for the up keep of the building and warehouse.

October 2002 to October 2004

ScottsLawn Service Fairburn, GA

Branch Manager

Responsible for all branch operations. Resolving customer complaints, maintaining the fleet, making sure weekly and monthly production goals were met.

Responsible for staffing, inventory and payroll.

October 2002 to February 2006

ScottsLawn Service Marietta, GA

Branch Manager

Responsible for the daily operation of the branch. Responsible for meeting weekly and monthly production goals. Responsible for staffing and payroll, maintaining the fleet, inventory and resolving customer issues.

Education

1991 Piedmont College Demorest, GA

Bachelor of Arts Business Administration

Minor in Physical Education

Baseball Scholarship

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