Customer Service High School

Shanika Hill

Email: ********@***********.***

Address:

City: Detroit

State: MI

Zip: 48235

Country: USA

Phone: 972-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a challenging position where i can enhance or utilize my skills productively.I will provide potential employer with dedication and a willingness to learn. hardworking performance driven versatile and also dependable.

Educational Background:

High School Dipolma from Northwestern High School, Detroit MI 1/2001 to 5/1989 (General Studies)

High School Dipolma from Lawton Business School, Detroit MI 1/2001 to 11/2012

Job History / Details:

Career Overview

To obtain a challenging position where i can enhance or utilize my skills productively.I will provide potential employer with dedication and a willingness to learn. hardworking performance driven versatile and also dependable.

Core Strengths

Energetic work attitude

Courteous demeanor

Adaptive team player

Customer Service

Telephone Skills

Energetic work attitude

Courteous demeanor

Adaptive team player

Customer Service

Telephone Skills

Work Experience

April 2011 to October 2012

Blue Buffalo Dog Food Southfield, Mich

sales person

Assisted customers in finding out-of-stock items.Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.

May 2008 to August 2010

Transtech Merchant Processing Company Dallas, TX

Telemarketer

Executed outbound calls to existing customer base resulting in increase in sales.Addressed website inquiries per day, converting into renewal customers.Maintained up-to-date knowledge of payments, returns and exchanges.

August 2005 to March 2008

Oneway Beauty Supply Dallas, Texas

Cashier

Accounted for all incoming and outgoing currency.Assisted customers with product and supply information. Mentored new employees on store policies and procedures.

January 2000 to July 2005

Optrex America,Inc. Plymouth, Mich

Inspector of computer componets

Inspected various parts for defects. Checked products before being shipped out around the world.Accurately logged all daily shipping and receiving orders.

February 1999 to December 2000

Specialty Pharmaceuticals Livonia, Mich

File Clerk

Logged pharmaceutical reports in database. Maintained file cabinet with alpha and numeric file procedure. Backfilled other departmental positions as necessary.

Educational Background

Northwestern High School Detroit, Mich

GED General Studies

2002 Lawton Business School Southfield, Mich

certificate Computerized Office Assistant

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