Manager High School

Sedrick Smith

Email: ********@**********.***

Address:

City: Spring

State: TX

Zip: 77386

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Goal-oriented and collaborative Network Professional with experience applying hardware and software administration and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical audiences. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments.

Educational Background:

High School Dipolma from Cisco Academy, Houston TX 1/2001 to 2/2002 (Network Engineering/Administration)

High School Dipolma from Fort Gordon Signal School, Houston TX 1/2001 to 11/2012

Job History / Details:

Career Overview

Goal-oriented and collaborative Network Professional with experience applying hardware and software administration and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical audiences.

Qualifications

CompTia A

Windows 9X/NT/2000/XP/7

SQL, HTML

Knowledge of Web Technologies, Protocols and Tools

Proficiency in Unified Communications Manager v8

Expertise in Unity Connection

Remote Access Technology

MS Office, MS Visio

Cisco, CCNA/CCNA Voice

Excellent Communication Skills

Enterprise Technologies

Strong Problem Solving/Troubleshooting Skills

Knowledge of Avaya PBX

Proficient with Modular Messaging Systems

Technical Skills

Skills Experience Total Years Last Used

Cisco Unified Communications Manager 1 1 2012

Cisco Unity Connection 1 1 2012

Avaya Voice Networking 1 1 2012

Accomplishments

Strategic Planning

Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.

Strategy Implementation

Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.

Process Improvement

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Work Experience

February 2012 to Current

JPMorgan Chase Houston, Texas

Voice Network Administrator

Performed Web security activities and participated in security planning.

Administered in-house and telecommuters phone system, network, Internet, e-mail and web site connectivity.

Conducted team meetings to develop process to improve workflow and communication between in-house departments.

Administered Unified Communications Manager, as well as Cisco Unity Connection, in a Multi-Site environment, supporting over 250K users.]

Ensured customer satisfaction by providing remote technical support.

April 2001 to December 2003

United States Army

Communications Specialist

Used a wide variety of techniques and tools in the development and unit testing of software applications, including: object oriented programming languages and software tools, analysis and design techniques, data base management systems and data access and retrieval programs.

Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.

Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

Served as operating system expert, providing technical support for entire organization.

Responsible for the management, maintenance, and security of the company's North American/Foreign data network.

Practiced network asset management by maintaining network component inventory, related documentation and technical specifications.

Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.

Provided leadership in evaluation, planning, testing, installation and configuration of network based applications.

Education and Training

2012 Cisco Academy,

CCNP - Pursuing Network Engineering/Administration

Educated in the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. Curriculum included basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills.

Curriculum also included (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs).

2002 Fort Gordon Signal School Fort Gordon, GA

Military A.I.T. - Network Administration Network Administration

Administered Exchange 5.5 and Windows 2000 Domain with an excess of 1500 users.

Organized email accounts for Clent/Server Network.

Troubleshot software, hardware and network connectivity issues.

Maintained network accessibility.

Minimized network downtime.

Performed duties of Network Manager.

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