Customer Service Management

Jeffrey Robinson

Email: *********@********.***

Address: **** *** ****** ****

City: Hudson

State: FL

Zip: 34667

Country: USA

Phone: 813-***-****

Skill Level: Management

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JEFFREY M. ROBINSON

8515 Sun Flower Lane aai Hudson, Florida 34667

727-***-**** aai *********@********.***

Dear Sir/Dear Madam:

Impacting security, safety, and competitive performance through skillful direction of investigative and training operations is just one of the ways in which my 20+ years of experience in civilian law enforcement and security management would be of benefit for your organization. I have led security, law enforcement, and force protection programs, teams, and groups, and I have a record of success at every level. Now I would like to bring my expertise to work for you.

Having successfully established security and law enforcement operations, managed multi-cultural teams, and coordinated mission-critical initiatives, my expertise is comprehensive and my achievements highly unique. I am extensively trained in interrogation and investigations.

Iaaiaim adept at developing investigative policies and procedures, implementing and updating complete security and law enforcement programs, administering budgets, managing inventory, leading incident response functions, and overseeing information security operations.

For a more detailed presentation of my expertise, please review the enclosed resume. I believe a personal meeting would provide us with a more effective platform to discuss my offerings and included my contact information above for your convenience. Thank you for your consideration and I look forward to your call.

Sincerely,

Jeffrey M. Robinson

JEFFREY M. ROBINSON

8515 Sun Flower Lane aai Hudson, Florida 346*****-***-**** aai *********@********.***

MANAGEMENT & SUPERVISION: Investigations, Training

Performance-driven investigator with successful history of spearheading intricate, multi-allegation investigations ranging from public corruption and crimes to assaults, misconduct, and criminal violations. Decisive leader able to balance the requirements of individual cases against overall goals. Delivers

Performance-driven investigator with successful history of spearheading intricate, multi-allegation investigations ranging from public corruption and crimes to assaults, misconduct, and criminal violations. Decisive leader able to balance the requirements of individual cases against overall goals. Delivers

experience in capably representing interests, skillfully cultivating and managing relationships with government and other community leaders. Deep law enforcement background. Excels in program/project development and sales management. Excellent public relations and problem solving skills.

Team Leadership aai Security Technology aai Response Management aai Armed Response aai Investigations

Security Operations aai Law Enforcement aai Facility Security aai Strategic Planning aai Program Management

Field Investigationsaai Crime Scene Management aai Inter-Departmental Relations aai Counterintelligence

PROFESSIONAL EXPERIENCE

Luggage Services & Logistics, ORLANDO, Florida. 2011- Present

Manager/Dispatcher

. Response for scheduling and hiring of contractual drivers

. Ordering and purchase of supplies and vehicle maintenance

. Interacting with Airline Personnel and airline Customers

. Investigating and problem solving .

BEALLS INC., Hudson, Florida. 2010-2011

Loss Prevention Agent

. Provided surveillance, reduced shrink through internal investigations.

. Provided instruction to store employeeaaiais and management relative to safety concerns.

. Apprehended shoplifters and interacted with local law enforcement officers.

TARPON SPRINGS POLICE DEPARTMENT, Tarpon Springs, Florida aai 2006-2009

Police Officer

aai Provided personal/property protection for district. Conducted incident and crime investigations, testified in court, performed armed responses and arrests to incidents, trained new officers, and issued tickets.

OAKLEY SERVICES, Bethlehem, Pennsylvania aai 2005

Project Coordinator

aai Benchmarked and developed SOPs for security operations and processes for a client. Served as key point of contact between company and the Philadelphia Housing Authority and Rhema Security (client).

aai Developed best practices and streamlined redundant processes.

aai Ensured and verified compliance.

aai Facilitated recruitment, training, and development of security officers.

aai Assessed contract payments and compensation levels.

JEFFREY M. ROBINSON aai Page 2 aai *********@********.***

BETHLEHEM FORD, Bethlehem, Pennsylvania aai 2002-2004

Commercial Sales Representative

aai Championed all aspects of lead generation, sales lifecycle, account management, customer service, relations building, and business development.

aai Performed vehicle customizations as per customer tastes and preferences.

OTHER EXPERIENCE

NEW YORK CITY POLICE DEPARTMENT, New York, New York aai 1982-2002

Detective / Investigator / Police Officer Instructor / Police Officer

aai Trained personnel in supervisory skills as a Certified Police Instructor.

aai Served as Investigator to Civilian Complaint Review Bureau; performed classified internal investigations of uniformed and non uniformed members at the NYPD.

aai Assisted with set up of multiple units, programs, procedures, standards, and staff assignments.

aai Held roles in various Detective investigations Units to seamlessly perform multiple field investigations.

aai Conducted and investigated intelligence gathering, security, safety, investigatory skills, gang activities, narcotics investigations, organized criminal activities, surveillance, extortion, racketeering, homicide investigation, hostage negotiation, high risk prisoner transportation, interrogation, crime scene preservation, evidence collection, affidavits, search warrants, court room testimony, and more.

EDUCATION & CREDENTIALS

Bachelor of Arts, Music Education

Long Island University, C.W. Post Center, Brookville, New York

Training & Development

Reid Interview and Interrogation aai Methods of Instruction

Insurance and Fraud Investigation aai Law Enforcement Equivalency of Training

Tactics for Active Shooter Active Threat aai Amateur Radio Operator

Advanced Training Certificate Laser & Radar Speed Measurement

Certificate of Compliance Law Enforcement

PROFESSIONAL AFFILIATIONS

Sun Coast Police Benevolent Association

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