Sales Customer Service

MATTHEW POGORELEC

Email: ********@*****-*******.***

Address:

City: Castle Rock

State: CO

Zip: 80108

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated sales associate who is a detail-oriented self-starter and congenial salesperson. Background in inside sales and customer service. Highly organized Sales Associate/Manager with over 15 years of inside sales experience. Innovative and attentive to details with outstanding follow-through. Also, skilled in building relationships, negotiating and closing sales.

Educational Background:

High School Dipolma from Rangeview High School, Aurora CO 1/2001 to 6/1992 (General)

Job History / Details:

Summary

Dedicated sales associate who is a detail-oriented self-starter and congenial salesperson. Background in inside sales and customer service.

Highly organized Sales Associate/Manager with over 15 years of inside sales experience. Innovative and attentive to details with outstanding follow-through. Also, skilled in building relationships, negotiating and closing sales.

Highlights

Trained in business development

Accomplished in relationship selling

Friendly and cheerful

Sales Associate of the Month Award

Approachable

MS Office proficiency

Team building expert

Computer proficient

Creative Problem Solving

Advertising

Established track record of exceptional sales results

Lead Development

Exceptional multi-tasker

Compelling leadership skills

Goal-oriented

Self-sufficient

Detail-oriented

Team leadership

Analytical problem solver

Adept at closing sales

Sales management

Proven sales track record

Training and development

Customer Needs Assessment

Marketing

Excellent communication skills

Sales

Energetic

Resolution-oriented

Compelling leadership skills

Accomplishments

Awarded Triple Diamond Certification displaying excellence in customer service and performance in 2008, 2009, and 2010.

Spearheaded a remarkable worst-to-first transformation.

Led sales team to grow revenue from a 15 unit average to a 65 unit average in approximately six months.

Developed highly effective sales training strategies as Sales Manager of a 15-person team who consistently exceeded sales goals by 20 percentage each month.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience

May 2012 to Current

MedVed Chevrolet Castle Rock, Colorado

Sales Associate

Executed 20 daily cold calls to customer base to increase client base.

Exceeded targeted sales goals by 30 percentage .

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Acted as customer liaison between sales management and personal accounts.

Responded to all customer inquiries in a timely manner.

Collaborated with members of other departments to complete sales transactions.

Used networking opportunities to create successful, on-going business relationships.

Scheduled and attended at least 20 appointments per week.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Education

1992 Rangeview High School Aurora, Colorado

High School Diploma General

3.40 GPA

Perfect Attendance Academic Achievement Award

CCoursework in Trigonometry

Coursework in Spanish

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