Customer Service Quality Control

Cynthia Secor

Email: abpl43@r.postjobfree.com

Address:

City: Schenectady

State: NY

Zip: 12309

Country: USA

Phone: 518-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client-focused individual particularly talented in the areas of customer service. Well-organized and dependable with excellent leadership skills. Hard-working and focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. Responsible hairsylist with excellent communication skills.

Educational Background:

High School Dipolma from The Orlo School Of Cosmotology and Hair design, Albany NY 1/2001 to 6/2012 (Cosmotology)

Job History / Details:

Profile

Client-focused individual particularly talented in the areas of customer service. Well-organized and dependable with excellent leadership skills. Hard-working and focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Responsible bartender with excellent communication skills demonstrated by twenty two years of experience providing quality service to satisfied clients.

Skills

Strong communication skills

Fast learning

Perform well in high-demand, fast-paced environments

Quality control

Customer friendly

Client satisfaction

Staff motivator

Cash management experience

Bar Experience

Training staff

Staff collaboration

Accomplishments

Client Service

Developed long-term relationships with customers which increased repeat business.

Maintained a positive dining experience for all restaurant patrons.

Customer Service

Managed high turn-over rate while maintaining quality service.

Provided quality service for customers while maintaining a positive outlook on every situation.

Experience

July 2012 to Current

JT Maxies Albany, NY

Bartender

Achieved high customer satisfaction for providing beverages, food and smiles to customers.

Consistently recognized by management for providing superior customer service.

July 2008 to July 2012

Ralph's Tavern Albany, NY

Bartender

Consistently recognized by management for providing superior customer service.

March 1997 to September 2008

TJ's Cafe Albany, NY

Bartender

Consistently received positive feedback from guests on performance reviews.Created repeat business by developing long-term relationships with regular customers.

Education and Training

2012 The Orlo School Of Cosmotology and Hair design Albany, NY

Licenced cosmotologist Cosmotology

In the process of taking additional classes to further my education in the beauty industry.

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