Information Technology
Resume:
Paul's InformationLocation: CHATHAM, VATitle: Information TechnologyWilling to Relocate: NoMember Since: 2011-12-28
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RESUME OF PAUL D. GREGORY, JR.
Chatham, Virginia, USA
Phone: 434-***-****
email: ********@*****.***
Virginia, USA
Experience
November - 2008 - Present
Sinwood Enterprises, VA
Telephone Support & Sales, Merchandise manufacturing & marketing & Computer & Network Installations & support
July 2008 - November - 2008 Computer Technician
The Solution Store South Boston, Virginia, USA
Telephone Support, Hardware repair on current and legacy computers, Software Support (Windows95, Windows98, Windows 2000,Windows NT 4.0, Windows XP Pro, Vista. Virus/Adware identification and eradication. In store customer support. Installation of Computers and Multifunction Printer/copier/fax/scanners. Onsite support and training for current customers.
February, 2007 - June 24, 2008 Deskside Support Specialist/EUS
ABB/IBM South Boston, Virginia, USA
Telephone Support & remote VPN service. TCPIP, Lotus Notes (ver. 5.x-7.x), Windows95, Windows98, Windows 2000,Windows NT 4.0, Windows XP Pro, Windows 2003 (Server), Raid 5 support and maintenance, Active Directory support & maint.,Mobile Computing device support(Blackberry, ATT, etc) Y2K compliance upgrades, (BIOS Flashes, Windows patches, and existing application upgrades and patches) All MS Office2003 applications, TCPIP setup and configuration, including printer Xerox and HP Direct, Installation and maintenance of workstation images and custom setups, Support of user software and hardware, MS Internet Explorer, Firefox, Adobe Acrobate & Reader, IBM Sametime, wireless support, etc..
September, 2006 - December, 2006 IT Technical Support; Customer Service Specialist (Seasonal)
eTOYS DIRECT; Blairs and Ringgold, Virginia, USA
Telephone Support & Sales, Maintain user connectivity with AS/400-PKMS services, troubleshoot Symbol and Teklogix RF devices, printers, computer and network issues, support of FAO Schwarz catalogue, telephone and Web-based customers, troubleshoot shipping and order problems.
July, 2006 IT Contractor (Router/Switch Installation Technician)
Direct Source 8176 Mallory Court Chanhassen, MN 55317
Performed installations and replacements of Cisco routers and switches and configured connecting devices for American Eagle
June, 2006 IT Contractor (Router/Switch Installation Technician)
Performed installations and replacements of Cisco routers and switches and configured connecting devices for Barnes & Noble
May, 2006 IT Contractor (Router/BDS/POS Installation Technician)
Mosaic Technology Group, Inc. 1301 Rolling Acres Drive, Argyle, TX 76226
Performed installations and replacements of Cisco routers, BDS(Bar Display Systems) and POS devices for Ruby Tuesday restaurants in Virginia.
February, 2006 - April, 2006 IT Contractor (Router Installation Technician)
SmartSource, Inc.; W. Chicago, Illinois, USA
Performed installations and replacements of Cisco routers for CitiFinancial branches in Virginia and North Carolina, USA. Resolution of on-site issues.
October, 2004 - December, 2005 IT Technical Support; Customer Service Specialist (Seasonal)
eTOYS DIRECT; Blairs and Ringgold, Virginia, USA
Telephone Support & Sales, Maintain user connectivity with AS/400-PKMS services, troubleshoot RF devices, printers, computer and network issues, support of FAO Schwarz catalogue, telephone and Web-based customers, troubleshoot shipping and order problems.
October, 2002-March, 2004 Network Administrator/Consultant
EAGLE PRODUCTIONS INC/WESSTAR GLOBAL, Ft. Worth, Texas, USA
Telephone Support & Sales, Researched, proposed, designed and implemented management of networks for multiple offices & off-sight resources using Windows 2002 Server, Windows 2003 Enterprise Server, Windows XP Pro, Windows 98 Integration. Developed marketing database; prepared reports and recommendations for efficiency of network systems and presented to management.
November, 1999-October 2002 Owner P.D.G. & Affiliates (see below)
May, 1999 October 1999 Tier 2 Support
ALCON LABS, Fort Worth, Texas, USA
Telephone Support, Hardware/software support (Network connectivity, printer support, Y2K Specialist) helpdesk backup, Software supported MS Office, MS Outlook, Corel, JD Edwards, AutoCAD, Vantage, NT 4.0 workstation & server, Windows 95, 98, 2000
March, 1998 February, 1999 LAN Manager/Lotus Notes Administrator/Data Backup Lead
BELL ATLANTIC, (a/k/a VERIZON) 125 High St. Boston, Massachusetts, USA
Telephone Support, Y2K Remediation Team, Installation and management of Token Ring network, with TCPIP, NetBEUI, PDS setup, Lotus Notes Domino Server, Lotus Notes client (ver. 3.x 4.6.3), OS2, Windows3.1, Windows95, Windows98, Windows NT 3.5, Windows NT 4.0 (Server and Workstation), Raid 5 support and maintenance, Y2K compliance upgrades, (BIOS Flashes, All Windows Y2K patches, and all existing application upgrades and patches) All MS Office97 applications, TCPIP setup and configuration, including printer Lexmark and HP Direct, Installation and maintenance of workstation images and custom setups, Support of user software and hardware, Lotus Notes 4.6 setup and conversion from versions 3.0, 4.1, 4.5, VTAM support (Attachmate, WallData(Rhumba) and QWS), Netscape, MS Internet Explorer setup, Proxy Server configurations, Lotus Notes Database implementation and design.
1992-1998 Operations Department
NUTTER, MCCLENNEN & FISH, LLP; Boston, Massachusetts, USA
Implemented upgrades from DOS to Windows 3.1, Windows 95, Novell NetWare, MS Office 95; provided Windows support and training for the Operations Department, Implementation and management of CAFM (computer aided facility management) system, creation and maintenance of inventory database of assets, office & file relocations, and secure locations. Prepared space planning analyses, area configuration analyses, cost/space/maintenance reports, and on approval, managed their execution, followed up on and evaluated procedures and reported results to management. Developed and designed code writing for Intermec reader (IRL). Drafix CAD Pro., provided training and support of layout and presentation of litigation exhibits using MS Publisher, liaison with building management for repairs and maintenance. Trained employees in use of AppleTalk, Apple OS, Apple Graphics and Presentation Software, Soft Solutions. Liaison to outside vendors for general maintenance and improvements, purchasing of equipment and supplies relevant to department.
1993-2004 PDG & Associates/P.D.G. & Affiliates, MA, TX, VA
East Bridgewater/Whitman, MA / Austin, TX / Ft. Worth, TX/ Virginia
Provided computer training, (MS-Office/Windows), Network support w/Sprint Telecom Austin sub-office, Database design w/Salvation Army, Austin, TX, ARC, Various network support tasks on an as-needed basis (small contracts). Computer and Network services: MS DOS, Novell, Token Ring, TCPIP LAN and Printer services Windows (3.1 thru NT4.0), Multiple user PC maintenance and support. Analyze and troubleshoot problems and concerns of users. Remote diagnostics and client support for Windows95, MS Office Professional 95 & 97 including MS Access training and support, scanning services, OCR conversions. Support for Lotus 123, WordPerfect for Windows, Netscape, Corel Photo Paint, MS FrontPage, etc. Internet services: Web Page design and maintenance, Internet training, Email training, configuration and support including multiple mail POP/STMP folder management, TCP/IP configuration and support for access to ISP's. FTP setup and support.
Education
1996 COMDEX/WINDOWS WORLD; Atlanta, Georgia
Visual Basic 101 102 Seminars MS Access and Visual Basic Windows 95 Training Windows 95 Networking Windows 95 32 bit product comparison Multimedia and the Internet 3D rendering and design using AutoCAD based products
1994 MASTERING COMPUTERS; Boston, Massachusetts
Inside Windows 95 Seminar, Hardware, MS DOS based programs 16 bit application compatibility Configuring Windows 95 Registry editing Controlling User and System profiles Security issues and restrictions Networking Windows 95
1990-1991 SOUTHEASTERN TECHNICAL INSTITUTE
South Easton, Massachusetts, USA
Computer courses include: (3.96 GPA) COBOL, RPG (II, III, & 400), BASIC, and QuickBASIC Microcomputers courses include: PC DOS, Windows, WordPerfect, LOTUS 1 2 3, Database Management, dBASE III Computer Concepts courses include: Computer Terminology, Source
Text Editing, Operations Control Language, Sorting, Apple Software Studies, Concepts of Computer Operations, Mathematics, Typing Skills
Weatherford Jr. College Weatherford, Texas
Continuing Education Courses
University of North Texas, Denton, Texas, USA
Texas Liberal Arts Degree Program
Tarrant County Junior College Fort Worth, Texas Liberal Arts
Degree Program Engineering Graphics Minor
Aledo High School, Aledo, Texas; Class of 1975
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