Delivery Driver

Location:

Posted:

November 20, 2012

Resume:

Robert's InformationLocation: Tucson, AZTitle: Delivery DriverExperience: 1 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-10-10 Helpful Links

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ROBERT GREGOIRE

Arizona 85747

HIGHLIGHTS OF QUALIFICATIONS

ITELLIQUICK DELIVERY SERVICE, TUCSON, AZ 85719 MAY 2010 - PRESENT

Pickup goods from different locations

Deliver goods to residents and businesses within specified times

Responsible for high value electronic items in my care with some assembly required

ADECCO EMPLOYMENT AGENCY, TUCSON, AZ 85719 October, 2009 - May 2010

Answer incoming calls

Assist customer with issues they having relating to their automatic garage door opener

Create orders for replacement parts for our customers

PROFESSIONAL DRIVING EXPERIENCE

COMPANY DRIVER - SWIFT TRANSPORTATION, PHOENIX, AZ 2007-2009

Daily inspections of the vehicle for safety issues

Perfect DOT inspection reports

Keep excellent communication with the shipper, consignee and Driver Manager

Made sure all paperwork was correct and matched

Received several excellent company reviews

EDUCATION

A+ Certification Course 1997-1999

INTUI INC, TUCSON, AZ 1993-2007

HIGHLIGHTS OF QUALIFICATIONS

Completed and received a QuickBooks certified user program certificate.

Over 11 years experience with and dedication to Intuit products and customer satisfaction

Over 4 years experience with the Knowledge Solutions Team (sales support group)

Over 4 years in product sales and support as a Customer Service Advisor

Awarded for top sales performance 12+ times in a department of 50+ employees

Excellent customer services skills and support expertise

SALES AND SUPPORT EXPERIENCE

Knowledge Solutions Team Representative, Intuit, AZ, 2002 - 2007

Collaborate with agents and troubleshoot customer concerns with QuickBooks to determine best solution with 90% customer satisfaction

Streamlined tax exempt process, increasing the efficiency rate from 3 to 5 day turn around time to 24 hours or less

Increased team call tracking for agent calls by 10-50%

Recognized for developing questions for sales contest for Direct Sales Tucson department

Collaborated with Online Edition members for improving training for QuickBooks Online Edition

Successfully developed hands-on exercises for QuickBooks Online Edition along with detailed comparison charts with pricing

Customer Service Advisor, Intuit, AZ, 1993 - 2002

Only employee to meet departmental goals in the first year CSA was created

Awarded for top sales performance 12+ times in 5 years Utilized critiques and feedback from agents and managers to continually maintain and grow departmental goals.

Increased sales by double digits figures year over year

Support Representative, QuickBooks, Intuit, AZ, 1995 - 1998

Assisted customers with QuickBooks issues, striving for first call resolution

Provided troubleshooting for: installation, printing problems, payroll issues to setting up QuickBooks on a network.

ROBERT GREGOIRE

Arizona 85747

REFERENCES

Michael Bender

IT Technician

520-***-****

***********@*****.***

Shawn Jungwirth