Engineer Software

**** ********* *****

Woodland, WA. *****

Phone 360-***-****

********@********.***

Scott Allan Kindorf

Summary of qualifications

Over 17 years experience in

setup, installation, and operation of PC-based software

Proven background in all

aspects of consulting and training on software packages and operating

systems

Certified and trained in a

diverse range of operating software and networking systems

Demonstrated ability to

multitask multiple projects and to complete projects on time

Excellent verbal and written

skills in all facets of software testing, consulting, and design

Solid technical support

skills including chat support, email, in-person, and phone-line operations

Well versed in all aspects

of software testing and quality assurance

Proficient in hardware and

software troubleshooting and diagnosis

Technical skills

Operating Systems: Microsoft Windows NT (3.1,

3.5, 4.0, Workstation and Server), Windows 95, Windows 3.x, Windows for

Workgroups, MS-DOS, HP/UX, Sun Solaris

Network Operating Systems: Microsoft Windows LAN

Manager, Novell, DCA 10Net, IBM PC-LAN, Ungermann-Bass Net/One, IBM

Token-ring, Sun NFS/PC-NFX

Server Applications: Microsoft Internet

Information Server (IIS) V3.0, 4.0, CDE, Nortel Preside, MicroMuse, NetCool,

NavisCore, HP Openview

Tools/Applications: Microsoft Office, MS-Test,

Autocad (up to R13), Novell Netware (V3.1.1, SFT, Advanced 286, ELS), Lotus

123, Paradox, dBase, Microsoft FrontPage, Netscape Navigator Gold, Microsoft

Internet Publisher

Telecom Systems: Tellabs Titan 5500 DACS,

Alcatel 1630SX DACS, Fujitso FLM Fiber MUX Systems

Network Operations: Nortel S/.MDS, OC3 Express,

OpTera SONET systems, Cisco 15454 (Cerent) DACS, TCC CenTest Remote Testing

Systems

Microcomputer Systems IBM, Compaq, AST,

Hewlett-Packard, Tandon, Toshiba, Dell, NEC, Everex

Peripherals: mass storage devices,

printers, plotters, digitizers, scanners

Work experience

Jun. 1998 Sept. 2001 Electric

Lightwave, Inc. ( ELI ) Vancouver,

WA

Network

Technician

Network

Technician for a CLEC (Competitive Local Exchange Carrier) at their Network

Control and Management (NCAM) Center.

Responsible for customer

support, troubleshooting, network monitoring, and management services for

customer-base throughout the Western US on telecom circuits from the DSO

(56k) level up to OC48 and OC192 SONET systems.

Monitored network health using

a variety of systems including Nortel Preside, MicroMuse NetCool, Lucent

NavisCore running on HP OpenView, and other software packages.

Provided technical assistance

to field technicians and NCAM staff on service repair and restoration

issues.

Developed and maintained NCAM

departmental intranet Web site including creating both technical and

procedural documentation and guidelines for all technicians.

Ability to function as either

Lead or Senior Technician.

Feb.

1996 Feb. 1998 Fox Communications

Corp. Kirkland, WA

(previously

ProStar PLUS)

Internet Network

Operations/Systems Support

Internet

Network Operations Coordinator and Internal PC Technician.

Responsible for Network

Operations and IT support for medium-sized (23,000+ membership) online

service/Intemet service provider.

Managed operations of the

Internet Data Center, comprising all servers, routers, hubs and connections

24/7.

Monitored and managed all

systems which included being on-call 24/7.

Provided technical support for

office staff and employees as well as to customer base on issues including

software installation, problem diagnosis and resolution, and other issues

related to personal computers.

Assisted in training of

internet support staff for online support of users.

Managed Web site and Web site

server software for Fox Communications and other hosted Web sites as well as

all other internet services (FTP, SMTP/POP3, and NNTP).

Intimately involved in network

capacity planning, TCP/IP routing, internet services development and internet

connectivity.

May 1995 Feb. 1996 Microsoft

Corporation Redmond,

WA

Software Test Engineer (contract) Nov 1995 Feb. 1996

Software

Test Engineer for Sysop Tools Development Team in The Microsoft Network

( MSN ).

Tested software tools used for

the creation and management of content development tools used by content

providers to MSN.

Additional responsibilities

included performing as a technical liaison between the development group and

content partner group.

Technical Support Specialist(contract) May 1995 Nov. 1996

Technical Support Specialist

for Forum Management Team of The Microsoft Network ( MSN).

Provided technical assistance to forum managers,

content providers, and forum

management staff for a large on-line service.

Performed regular technical support chat service for

forum managers and content providers on forum management tools and service

operations.

Additional responsibilities included dissemination of

technical information, regular system status updates, and providing technical

updates to both forum management group and content providers.

Oct. 1994 Feb. 1995 Tandy

Consumer Services Auburn,

WA

PC

Service Technician

PC

Service Technician for Incredible Universe store.

Provided technical service for staff and

customers.

Advised customers on hardware

and software upgrades, serviced PC hardware, and installed software and

hardware upgrades to systems.

Provided general PC technical

expertise to the sales staff at Incredible Universe.

Feb 1994 Sept. 1994 Microsoft

Corporation Redmond,

WA

Computer

Engineer(contract)

PC

Technician/Helpdesk for Microsoft's Information Technology Group (ITG).

Serviced 500+ Microsoft

personnel on a variety of PC technical needs, including hardware, software,

and networking issues.

Aug. 1993 Nov. 1993 Microsoft

Consulting Services Redmond,

WA

Software

Test Engineer (contract)

Independent

Contractor on assignment to Microsoft Consulting Services, Microsoft

Corporation, Redmond, WA.

Member of software

test/quality assurance team for specialized software products designed by

Microsoft Consulting Services.

Designed and wrote QA

specifications and test design strategy documents for the projects.

Designed and coded test

suites, scripts, and utilities hosted by Microsoft MS-Test software.

Responsible for overall QA

specifications adherence for both test software and product software code.

Feb. 1993 Jul. 1993 Intel

Corporation Hillsboro,

OR

Software

Test Engineer (contract)

Independent

Contractor on assignment to Intel Corporation in Hillsboro, OR.

Member of software test group

for Intel's QuickStart Operations (QSO), testing software products developed

by Intel for communications hardware.

Designed various test suites

and scripts using MS-Test to simulate real world usage of products developed

by Intel.

Managed and maintained

hardware and software within testing lab.

Assisted with LAN management

issues for software test group.

Education

Diablo Valley College Pleasant

Hill, CA

Computer

Science minor Business

Administration (incomplete)

Volunteering

1997 Current WebNet

IRC Network Santa

Clara, CA

Volunteer member of the WebNet Executive Board for the

WebChat IRC Network (irc.webchat.org - http://www.webchat.org), managing a

volunteer staff of 13 Supervisors and 100+ Chat Operators.

Jan. 1994 Feb. 1996 ProStar

PLUS Internet Kirkland,

WA

Volunteer Internet Representative for ProStar PLUS

Internet, a Pacific Northwest-based Online Service and Internet Provider.

References

Professional and personal references available upon

request.

Potential Employers: To obtain a more complete

Resume`, please email me (********@********.***)

or you can download a copy of my resume in the following versions:

HTML

Version

Word 9.0 (Office 2000)

Word 97 (Office 97)

Word for MacOS (5.1)

RTF (Rich Text)

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