Customer Service Manager
Resume:
HAROLD
THOMAS ARTLU
DESIGN
Tel:
E-mail: ************@***********.***
OBJECTIVE:
To
obtain a position as a Web Designer in a firm providing an opportunity to
advance my creative talent, and technical skills.
SKILLS:
Creation of web ready images, and graphics.
HTML programming
Adobe Photoshop
Image Ready
Macromedia Dreamweaver site construction
Java Programming
Adobe Illustrator graphics creation
Digital photography and reproduction
Text only accessibility site programming
Project management skills
Creative problem solving
Online research surveys
PORTFOLIO:
ArtluDesign:
http://artludesign.com . This web site portfolio is a compilation
of Design Projects, Web Design, Photoshop Photo Retouching, Photoshop
Icon, Token and Logo Design, Illustrator Sprite Drawings for a children's
DVD, Photoshop Gif Animations, Original Photography, Handmade Jewelry
Designs. Design Theory.
EDUCATION:
Java Programming OpNet currently attending graduation will be September
2003
Advanced Web Design Certificate, June 2003
Bay Area Video Coalition (BAVC) MediaLink Program Four-month immersion style
certificate. Acquired advanced skills in HTML programming, design, and lay
out for web pages, Photoshop, Image Ready, Illustrator and Dreamweaver.
Worked with clients and students developing web site projects as a project
manager.
Web Design Certificate October 2002
Goodwill Industries WebLink Program
Implemented Html hand coding and Photoshop for digital design concepts in
web sites.
DESIGN
PROJECTS:
Haight Ashbury Food Program http://thefoodprogram.org.
Complete redesign and programming of existing site with a template format
in Dreamweaver including a text only site for accessibility purposes.
Aunt Charlie's Lounge http://auntcharlieslounge.com
Responsible for all facets of this photo intense site including design,
programming, Photoshop and Image ready elements, photo optimization and
preparation for web posting.
Bay Area Video Coalition
Created sprite drawings in Illustrator format for animation in children'
s story telling DVD production.
WORK
HISTORY:
1992-2002
Call center research, data collection and customer service experience
PayMap CSR in a call center environment.
Customer Service Representative
Solved problems by tailoring accounts to client needs. Resolved escalated
conflicts with clients
United States Census Bureau 2000
Census Bureau Field Manager
Recruited, trained, managed a staff of 110 collecting Census 2000 data.
Enforced policies, in accordance with Census Bureau policy.
ConStat Marketing Research
Operational
responsibility for computer-interviewing Call Center. Telecom and Computer
industry data collection. Project management of multiple business and
consumer projects. Survey script testing and refinement by information
troubleshooting. Human Resource allocation and training with manuals and
tools I created. Established procedures to measuring and increase productivity,
assure accuracy, and quality with monitoring, training, and employee review.
Forecasted and maintained time lines of multiple projects. Developed resource
hours tracking system for bidding and billing. Oversaw payroll, coding,
and focus group departments
Printable versions Web
Design Word Document
Web
Design Text Document
Call
Center Management Resume Word Document
Call
Center Management Resume Text Document
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