Engineer Customer Service

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Clark Tisdale

*** ******* **** * Birmingham, AL 35209

205-***-**** * email: *****@************.***

Professional Profile

Team-oriented IT career professional with strong

technical skills. Expert in coding, design, analysis, and project

leadership. Focused, detail oriented, tenacious, thorough.

Self-starter, self-learner with ongoing interest in emerging

technologies.

Technical Expertise

Languages

Delphi, C#, VB6, PHP, HTML, CSS, Java, JSP, Cobol

Databases

MS SQL Server, Firebird, Interbase, Oracle, MySQL,

DB2, IMS

Access Methods

ADO, dbExpress, SQL Links, ODBC, JDBC

Communications

Web Services, TCP/IP, CICS, SNA

Operating System

Windows 7/XP/2000/NT/9x/ME, MVS

Other Software

AccuRev, SourceSafe, TortoiseSVN, InstallShield

Other Areas

Technical team leadership, Mentoring, Data

modeling/architecture, Client/User liason, Customer service

Career Progression

Avid Technologies, Inc

Birmingham, AL

Automation Engineer

2012-present

Developing and supporting MediaPrep applicationMediaPrep allows station personnel to manage their video clip library, the meta data associated with the clips and performing clip related duties like show segmenting and setting in/out points.Additionally, MediaPrep manages many inbound interfacing tasks like importing play list logs, dub / purge listsDelphi 2010 currently; XE2 conversion soon

Also maintaining BXF Gateway, FileSel, Schedule Builder listed below.

Software Engineer

2007-2011

Designed and developed BXF Gateway which

implements the SMPTE BXF XML protocol as a solution for broadcast data

exchange between systems.Principal developer/designerMS Visual Studio C# projectGateway interacts with traffic and other external systems

and controls interactions with internal automation components.Gateway consists of Windows service, configuration and

monitoring applications, and object library that implements fundamental

functions such as play list scheduling, As Run reporting, dub/purge,

system notifications.Active member of the SMPTE 32NF-10 committee participating

in meetings and contributing to BXF protocol design

Designed and developed Schedule Builder to provide

automation customers with an alternative to purchasing a traffic system.Principal developer/designerDelphi 2010 projectSchedule Builder applies drag and drop to creation of play

lists utilizing episode templates, media inventory items, and

automation Flex EventsPlay lists are then exported directly into the automation

system eliminating manual setup and saving time in operations

Maintained traffic interfacing systemsFileSel (Delphi and VB6) provides customized log import

from a variety of traffic systemsSchema Suite (C#) enables import of dub/purge lists to

maintain media inventoryFlex Event Editor (Delphi) establishes command structures

for driving graphic generators and bug insertion during schedule play

outDaily interaction with station personnel

Harris Corporation

Birmingham, AL

Software Engineer 4

2003-2007

Performed a variety of maintenance tasks on

H-Class Reporting system, which is primary reporting tool for the

company's products. HCR is a Delphi application that provides flexible

integration of Crystal Reports for any of the application systems into

a consistent front-end.

Developed new web browser based version of DEI and

continued support of WinDEI. Several needed updates to the architecture

of DEI were made during webDEI development: Designed new SQL database for Interface configurations;

using Firebird (an open-source database) eliminated costs to customers

and provided for a multi-tier implementationBuilt UI in C# using .ASPX allowing easier deployment of

system updates Wrote new code base to stream-line many parts of

development and system maintenance and to integrate the new database

design.

Harris Corporation

Colorado Springs, Colorado

Senior Developer

2000-2003

Developed and supported WinDEI, which acts as the

interface between Harris AS/400-based Broadcast Management System and

various on-air automation systems. Dramatically reduced size of application by locating points

of common code usage and sharing these using Delphi’s package

technology.Redesigned WinDEI from a desktop to a network model,

allowing for the sharing of interface configurations across

workstations.Utilized COM to improve efficiency of message logging

facility.Mentored other developers; supported Client response center.

John H. Harland Company, Inc.

Atlanta, Georgia

System Design Specialist

1999-2000

Participated in object-oriented design /

implementation of multi-tier Web Order Entry System. Utilized HTML,

JSP, Java, CORBA, TopLink, Informix, TCP/IP socket connections,

Rational Rose.

Project Database Administrator

1998-1999

Designed distributed architecture interface from

legacy DEC/VAX order entry system to Windows manufacturing system.

Developed tables, indexes, stored procedures, and triggers for MS SQL

Server.

Senior Developer

1995-1998

Developed and supported a variety of Windows

client/server applications. Utilized Delphi with MS SQL Server in

support of Call Centers and Plant Standardization efforts. Included

client information reference, order routing, and interactions with

voice-response units.

Project Leader/Manager

1990-1995

Primary contact for knowledge transfer of Order

Entry System to maintenance team. Built DOS/Windows routines utilizing

SNA to enable KIOSK application to access mainframe resources. Led 12

contract and staff developers through all phases of new Order entry

system project. Included project planning, scheduling, presentations,

and mentoring. Conducted R&D for CICS inter-systems and SNA

connections to system.

Senior Programmer Analyst

1988-1990

Responsible for planning Applications conversion

from DOS/VM to MVS/XA. Functioned as primary technical contact for

conversion efforts.

Vanguard Technologies, Inc.

Montgomery, Alabama

Analyst III

1986-1986

Aided in all phases of CICS development projects for State of Alabama, Department of Human Resources.

Saunders System, Inc.

Birmingham, Alabama

Senior Programmer Analyst

1983-1986

Analyzed various phases of Vehicle Maintenance

Reporting System. Delivered formal presentations, trained users,

supervised project team through development life cycle, participated in

DOS to MVS conversion.

AKRA-DATA Corporation

Birmingham, Alabama

Programmer Analyst

1981-1983

Developed Annuals Promotion system for Books

division of Southern Living Publications.

Information Services, Inc.

Birmingham, Alabama

Programmer

1980-1981

Performed application maintenance on inventory,

payroll, and financial systems.

Education

B.S. Computer Science

University of Alabama at Birmingham

Birmingham, Alabama

A.S. Computer Science

Jefferson State Junior College

Birmingham, Alabama

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