Customer Service Assistant
Resume:
Tricia Kellum
Email: *********@********.***
Address: *** ******** *****
City: Oak Poin
State: TX
Zip: 75068
Country: USA
Phone: 972-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
TRICIA KELLUM
303 Maverick Trail * Oak Point, Texas 75068
*********@********.***
www.linkedin.com/in/triciakellum
Accomplished procurement and supply-chain professional with more than 12 years of progressively responsible experience expertly facilitating projects while eliminating unnecessary expense. Earned reputation for communication, organizational, and analytical skills that contribute to the seamless, successful completion of diverse activities. Possess adaptability required for fulfilling corporate goals during periods of rapidly evolving business conditions. Known for the ability to effectively prioritize workflow and cultivate critical relationships with suppliers that translate into effective scheduling and tracking of deliveries.
International Operations * Project Coordination * Supplier Relationships * Inventory Control Training * Customer Service * Procedure Development * Logistics * Negotiations * Scheduling
Documentation * Vendor Relationships * Research * Staff Management * Cost Reduction
PROFESSIONAL EXPERIENCE
JCPENNEY COMPANY - PLANO, TEXAS 2000-2012
JCPenney is an American chain of mid-range, department stores.
Procurement Sourcing Specialist, 2007-September 2012
Collaborate with the fixtures team to transform the shopping environment for all 1107 JCPenney stores. Source and negotiate such 3D visual elements as mannequins, graphic frames, and acrylic- sign holders. Manage inventory and store delivery by interacting with suppliers; includes rollouts, new construction, and store renovations. Monitor and maintain purchase orders for construction-service projects. Collaborate with internal, visual-management clients and the logistics and store-support teams. Communicate project progress and status on fixtures to project managers, store foremen, and general contractors. Research and respond to inquiries for specific fixture needs.
* Avoid extra expense through effectively managing deliveries to meet strict, concurrent, construction schedules.
* Negotiate favorable terms with vendors.
* Earned the Procurement Associate of the Quarter award, 2012.
Supply Chain Assistant, 2006-2007
Supported all Procurement divisions on logistics and routing for delivery to stores. Executed documents, such as trading-partner agreements, insurance certificates, company profiles, and tax reports. Assisted suppliers with complying with JCPenney requirements on shipping and labeling. Established Sephora suppliers at the beginning of the SiJCP program.
* Increased the number of suppliers by managing the distribution and collection of all relevant supplier paperwork, i.e. Trading Partner Agreement, Insurance Certificate.
* Earned the Logistics Employee of the Month, 2007.
Inventory Support Assistant, JCP Direct, 2004-2006
Monitored catalog and online sales. Engaged with the Bath Accessories and Decor Rug teams to move suppliers` inventory to the appropriate catalog facilities. Monitored reports and contacted suppliers and international-buying offices to gather delivery information.
PDB Assistant, 2002-2004
Served on a team that set up and maintained UPC codes for the Women`s Merchandise division. Entered SKUs, UPCs, and item attributes into the database.
Merchandise Support Assistant, 2001-2002
Processed item setups and maintained the dress area of the sample room in the Women`s division.
* Established a comprehensive merchandising plan by collecting and processing item attributes.
Merchandise Records Assistant, 2000-2001
* Retained by JCPenney for employment subsequent to a successful, temporary assignment.
Administrative Assistant, Adecco Temporary Agency, 2000
Supported the MAT team in the Women`s Division.
ACCOUNTING ACTION PERSONNEL - DALLAS, TEXAS
Accounting Action was a temporary-staffing agency.
Receptionist
Coordinated job-applicant traffic in the front office. Scheduled interviews and conducted skills testing. Scanned job advertisements in newspapers. Managed a five-line, telephone system.
FAMILY LIFE LEARNING CENTER - DALLAS, TEXAS
Lead Teacher
DISTRIBUTOR PRINTING & SERVICE, INC. - DALLAS, TEXAS
Sales & Service Representative
LOMAS MORTGAGE CREDIT UNION - DALLAS, TEXAS
Teller Supervisor
AUSTIN AREA TEACHERS FEDERAL CREDIT UNION - AUSTIN, TEXAS
Financial Services Representative
EDUCATIONAL & PROFESSIONAL DEVELOPMENT
University of New Orleans
Texas Tech University
Austin College
JCPenney Training
* Fundamentals for Procurement Sourcing
* Winnovations-Fundamentals of Operational Excellence
* Lean & Six Sigma Processes
University of Dallas, School of Management
* Fundamentals of Sourcing
TECHNICAL SKILLS
Intermediate to Advanced Excel & Word
CERTIFICATIONS
Certified Public Speaking Training
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