Engineer Power Plant
Resume:
Mary Ann Pike
******@*********.***
Design and
editing of technical documents
Development and
maintenance of web pages
Development and
delivery of training materials
Broad range of
tools experience
Award winning
co-author of seven mass-market books
Engineering
backgroundSummary
Over 12 years of experience as a technical writer over a
broad range of industries and projects including technical books, software user
guides, restaurant operations manuals, proposals, magazine articles,
installation guides, and product specification sheets. Excellent writing and
editing skills, very detail-oriented, good research and information gathering
skills. Experience in an ISO 9000 environment. Over 7 years of experience in
software design and testing.Technical Expertise
Document Production Systems: FrameMaker 7.0
(Structured), MS Word, Epic, Dreamweaver, HTML, XML, PageMaker, WordPerfect,
TeX, Scribe
Development Environments: Windows, UNIX, X Windows,
DOS, Macintosh
Other Technologies: Excel, Access, Visio,
PowerPoint, Acrobat, Photoshop, Outlook, MKS
Computer Languages: PASCAL, FORTRAN, BASIC, LISP, C;
6502, 6803, 8086 assembly languagesProfessional Experience
Freelance Technical Writer/Editor
Pike Technical Services, 1994-present. A representative sample
is listed below.
ANSYS Inc.,developer of engineering simulation
software
Interviewed development engineers to gain an understanding
of new software features.
Determined which sections of the 10,000 page
documentation set required revisions.
Incorporated revisions in XML (using Arbortext Epic),
following IS0 9001:2000 procedures.
BBN Technologies, research
and development group
Edited a book on conceptual military technology
(developed in Microsoft Word).
Edited text written by research engineers to convey the
concepts in terms understandable by non-technical military personnel.
Ensured that concepts were explained fully and logically.
Agnew Moyer Smith
Inc., graphic design firm
Developed
several chapters in a revised operations manual for the McDonald s
restaurant chain (developed in Microsoft
Word and Adobe FrameMaker).
Developed instruction sets for restaurant procedures through
visits to operating restaurants, review of existing documentation, and
discussions with upper-level management of several divisions.
Cellomics, Inc.,
manufacturer of medical equipment
Developed user manuals for several new software modules
(developed in Microsoft Word).
Wrote the manuals by installing the software and using
the software as a customer would.
While using the software, identified bugs and reported
them to the developers.
Created a manufacturing assembly manual for a
computer-controlled medical device from a diverse collection of individual
procedures.
Standardized the format and level of instruction given
in the assembly manual and provided a template to be used for future
modifications.
Innovex Technologies,
Inc., manufacturer of HVAC control equipment
Developed installation and user manuals, and product
specification sheets for HVAC control equipment (using AdobeFrameMaker).
Documented all features of a system interface tool by
using the tool to configure control units. While using the system interface,
identified bugs and reported them to the developers.
Reviewed user interface screens and suggested changes
to make screens consistent.
Developed templates for all documentation.
Technical Writer/Editor
Carnegie Mellon University, Software Engineering Institute,
1989-present (part-time)
Develop & maintain the Information Technology
department Web site to distribute computing environment information to SEI
staff members (using MacromediaDreamweaver and AdobePhotoshop).
Develop Service Level Agreements for the various
computing infrastructure services offered by the Information Technology
department.
Develop and test user documentation and training
materials for in-house computing environment (using Adobe FrameMaker).
Carnegie Mellon University, Computer Science Department, 1987-1989
Revised/expanded a document explaining the design
and use of a syntactic processor.
Technical Author
Macmillan Computer Publishing, 1993-1997
Co-authored seven mass-market books on Internet-related
topics.
Researched Internet tools and concepts and described
them for users new to the Internet.
Senior Project Engineer
Westinghouse Electric Industrial Engineering Division,
1985-1987
Developed and debugged power plant user interface
software.
Project Engineer
Sentient Systems Technology, Inc., 1984-1985
In addition to engineering duties, produced a user
manual for a communication aid for the physically handicapped; demonstrated the
product to prospective customers.
Development Engineer
American Auto-Matrix, Inc., 1983-1984
In addition to engineering duties, developed system and
user documentation for products, and performed customer training.
Applications Engineer and Design Engineer
Taylor Instrument Company, 1980-1983
In addition to engineering duties, produced an in-house
document that defined standards and guidelines for designing, coding and
testing software, and taught an in-house seminar on the topic.Education
MA Professional Writing, Carnegie Mellon University
BS Electrical Engineering, Carnegie Mellon UniversityPublications
Books
Special Edition, Using the Internet (first
and second editions)
The Internet QuickStart
Using Mosaic
Special Edition, Using the WWW and Mosaic
Using FTP
Special Edition, Using the Internet with Windows 95
Magazine Articles
Carnegie Mellon Magazine
"The Internet: Kids On-line, Families On-line, Researchers
Re-create the Net"
"Millennium Jitters: The Two-Digit Dilemma"
"Margaret Morrison Penthouse Houses Workplace of the
Future"
"Building Businesses from Concept to Corporation"
"University Marks 100th Year: Pittsburgh flood control
examined in a Tech lab, Al-26 nuclide becomes an astronomical tool"Awards
Society for Technical Communication, International Technical Publications Competition
1995: Award of Achievement, Award of Merit
1998: Award of Merit
1999: Award of Merit
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