Sales High School

Stephanie Hatch

Email: ********@******.***

Address:

City: Stroudsburg

State: PA

Zip: 18360

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Multi-Channel Sales Supervisor with management experience and exceptional people skills. Versed in identifying and confronting performance issues - including communication of gaps in performance, coaching to improve performance, and clearly setting expectations as well as completing staff assessment and performance appraisal documents. Focused on creating an upbeat and motivational work environment, which encourages professional and personal development, team collaboration and high performance. Experience in hiring and training new staff in sales techniques and problem solving skills to ensure they are providing an exceptional customer experience.

Educational Background:

High School Dipolma from North Hampton Community College, Tannersville PA 1/2001 to 7/2007 (General Studies)

High School Dipolma from Stroudsburg High School, Tannersville PA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Multi-Channel Sales Supervisor with management experience and exceptional people skills. Versed in identifying and confronting performance issues - including communication of gaps in performance, coaching to improve performance, and clearly setting expectations as well as completing staff assessment and performance appraisal documents. Focused on creating an upbeat and motivational work environment, which encourages professional and personal development, team collaboration and high performance. Experience in hiring and training new staff in sales techniques and problem solving skills to ensure they are providing an exceptional customer experience.

Summary of Qualifications

Results-oriented

Operations management

Client-focused

Quick learner

File/records maintenance

Change management

Sales Training and Devlopment

Team Building

Creative Problem Solving

Customer Satisfaction

Weekly Payroll

New Employee Interviewing and Hiring

Experience

October 2007 to Current

Best Buy Wilkes Barre, PA

Multi-Channel Sales Supervisor

Responsibilities Include:

Coaching and training of cashiers on executing sales and attachment goals and financial services sign ups.

Coaching and training of Multi-Channel Sales Associates on providing customers calling into the store with multiple ways of purchasing products including over the phone online and in-store ordering and shipping solutions.

Strengths in the ability to identify, solve problems, analyzing warning signs, and finding the solution that will benefit both the customer and the business.

July 2005 to August 2006

Staples Office Supplies Store Stroudsburg, PA

Sales Associate

Responsibilities Include:

Customer Service Representative

Sales, Returns and Exchanges

Answering Phones

Stocking Shelves and setting to merchandising standards

Counting Deposits

Education

2007 North Hampton Community College Tannersville, PA

Completed GED Program

Stroudsburg High School Stroudsburg, PA

General Studies

Status: Completed grades 9-11

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