Customer Service Administrative Assistant

Jowanna Christopher

Email: ********@*************.***

Address:

City: Concord

State: CA

Zip: 94521

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

PERSONAL PROFILE: Seeking position requiring excellent business management skills in an office environment. Position should require a variety of tasks, including office management, word processing, and spreadsheet and database program use, and a well established organization with a stable environment, leading to a lasting working relationship. Dedicated, resourceful, and innovative. Exceptional communicator using a caring and diplomatic manner. Exceptional learner. Customer service, able to multi-task, self-motivated, enthusiastic, and willingness to pursue new tasks. Excellent organizational, written and verbal communication skills.

Educational Background:

High School Dipolma from Pittsburg high, Pittsburg CA 1/2001 to 7/2002 (none)

Job History / Details:

Career Overview

PERSONAL PROFILE: Seeking position requiring excellent business management skills in an office environment. Position should require a variety of tasks, including office management, word processing, and spreadsheet and database program use, and a well established organization with a stable environment, leading to a lasting working relationship. Dedicated, resourceful, and innovative. Exceptional communicator using a caring and diplomatic manner. Exceptional learner. Customer service, able to multi-task, self-motivated, enthusiastic, and willingness to pursue new tasks. Excellent organizational, written and verbal communication skills.

Skill Highlights

Administrative support

Schedule management

Project planning

Attention to detail

Staff motivation

Filing and data archiving

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

July 2006 to Current

Concord, CA

Receptionist / Administrative Assistant

Route all incoming calls, and greet visitors.

Maintain reception area, conference room, kitchen area, and production room.

Regulate office access and locked doors.

Maintain calendars for conference rooms.

Responsible for coordinating events, luncheons, and catering for staff.

Maintain parking validations, track usage, and reconcile.

Pick up, sort and distribute mail.

Prepare over-night packages, and shipping invoice reconciliation.

Download staff photos; maintain office rolodex in Microsoft Outlook.

Update office routing slips, and update birthday poster.

Code office receipts for Accounting.

Order name-plates, business cards, and office supplies.

Coordinate birthdays, and holiday events within the office.

Nov 2011 to Aug 2012

GreenWorksUS San Ramon

Customer Service Representative

Telemarketer prospective customers for vacation resort ownership; entered client data into computer database; light typing and filing of operational documents as needed.

Bath tubs subscriptions by cold calling each potential client's.

Also collected checking and credit card information to process subscriptions and light clerical duties.

Sold mature publications nationwide to current subscribers.

Gathered checking and credit card information to process subscriptions.

Light clerical and meet the set goals for the day.

Dec 2005 to Aug 2006

Terry Hines & Associates San Francisco, CA

Billing Representative/ Receptionist

Registration vendor/client Information inputting into Pro 90 system.

Process and create invoices for THA Clients for 30 movie studios such as; Disney, LionGate, and Warner Brothers for 14 cities in the United States, under their rule and guidelines for payments.

Compile vendor invoices, staff expenses and American Express receipts to create a client billing statement to send to client for payments.

Answer phones and greeted visitors in a helpful matter.

Feb 2005 to Dec 2005

Job Corps San Francisco, CA

Receptionist

Provide administrative support to various departments as needed.

Maintain reception area for neatness with attention to security issues.

Answer phones and greet visitors in a helpful matter.

Sept 2004 to Feb 2005

California Pacific Medical center San Francisco, CA

Receptionist

Admitting/ Patient Registration Information in the Sunrise system.

Entering patient's insurance information's, demographic, answering phones, and making appointments.

Accounts receivable collections and payer follow up, Audit patient accounts and sends out.

Education

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