Project Manager Assistant

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Jean Ferguson

*** ********** **** ***** • Chapel Hill, NC 27514

919-***-**** • Email •

Education

• Chapel Hill, NC • August 2004

+ Master of Science in Library Science

• Muncie, IN • July 1994

+

• Rock Island, IL • May 1987

+ Bachelor of Arts in Political Science

Technical Skills

Web Design

+ HTML, CSS, XML, Macromedia DreamWeaver, MS FrontPage, Adobe Photoshop, Flash and PHP

Computing

+ Proficiency in Windows based applications including Microsoft Word, Excel, PowerPoint, Microsoft Project, Visio, Microsoft Access

+ Experience with Internet browsers and email clients such as Internet Explorer, Netscape, Mozilla and Lotus Notes

Database Platforms

+ EBSCOhost, LexisNexis, Gale Group, Thomson, OCLC FirstSearch, Dialog

Library Experience

• Chapel Hill, NC

Research Assistant • Instructional Services • 09.2003 to Present

+ Lead bibliographic instruction sessions for program focusing on introductory electronic research using UNC systems

+ Conduct web usability focus groups for library catalog and related sites

+ Contribute to library

+ Assist students with document scanning and website development in Collaboratory multimedia lab

+ Work on database projects and other Instructional Services projects

+ Provide reference assistance to university undergraduates and community visitors at desk and via library AOL Instant Messenger client

Graduate Assistant • Reference Desk • 08.2002 to 05.2003

+ Staff reference desk and conduct bibliographic instruction sessions

Graduate Assistant • Reference Desk • 06.2003 to Present

+ Assist faculty, staff and students from UNC, neighboring universities [,,

] and researchers from with reference questions

+ Provide technical assistance as necessary with scanners and online resources

Student Assistant • Serials Cataloguing • 08.2002 to 12.2002

+ Audited and adjusted DRA records to reflect transfer of serials between libraries

Project Management Experience

• Chicago, IL

Enterprise Network Services Project Manager • 11.2001 to 07.2002

+ Managed project status for network engineering team including facilitation

of weekly meetings and maintaining project plans and action logs

+ Wrote handbook for team procedures and standardized processes

• Chicago, IL

New Business Integration Consultant • 02.2001 to 09.2001

+ Collaborated with tiers of internal network operational support to develop integrated work process flows as part of transition to outsourced management

of network

+ Wrote process-focused internal network operations Disaster Recovery manual

• Chicago, IL

Network Operations Project Manager • 02.1999 to 11.2000

+ Project managed executive team chartered with reviewing, consolidating and integrating best network operational practices across corporate divisions

+ Led team tasked with creating standardized processes between Ameritech, Southwestern Bell and Pacific Bell Internet Network Operation as part

of merger with SBC

+ Developed and implemented processes and technical tools for multiple

Network Operations Centers [NOCs]

Teaching Experience

• Skokie, IL and Methuen, MA

Manager of Business Change Management • 10.1997 to 02.1999

+ Coached nation-wide field Systems Trainers on process management

and classroom delivery

+ Chaired cross functional committee on standardization of computer

systems and support

Business Systems Trainer • 08.1994 to 10.1997

+ Delivered hardware and software training as part of standardized computer rollout for North East regional sales offices

• Lask, Poland

Teacher of English as a Foreign Language • 06.1991 to 06.1993

+ Taught English as a Foreign Language to Polish high school students

+ Led extra-curricular activities to allow students opportunity for language practice

+ Developed and presented training workshops on computer literacy and

multi-cultural projects to fellow Peace Corps volunteers at in-service meetings

• Chicago, IL

Systems Coordinator • 01.1988 to 05.1991

+ Developed coursework and trained art department and sales staff on design / layout and business productivity software

Presentations

+ "Engaging Students with Weblogs" • Presenter • Center for Instructional Technology ConsiderIT: Teaching with Technology • UNC-Chapel Hill, NC • April 2, 2004

+ "Using People Resources: The Librarian" • Guest Speaker • INLS40 Retrieving and Analyzing Information • UNC-Chapel Hill, NC • February 3, 2004

+ "Weblogs: Libraries and Librarians" • Guest Speaker • INLS111 Resources and Services • UNC-Chapel Hill, NC • September 29, 2003

Affiliations

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+

+

+ University of North Carolina

Student Chapter of the American Library Association

+ Information and Library Science Students' Association • Treasurer

+ University of North Carolina

+ School of Information and Library Science

Conferences

+ Librarian's Association at UNC-Chapel Hill • Chapel Hill, NC • March 2004

+ • San Diego, CA • January 2004

+ • Charlotte, NC • April 2003

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