Project Manager Customer Service

Michael VanRavenhorst

Email: ********@******************.***

Address:

City: Omaha

State: NE

Zip: 68134

Country: USA

Phone: 402-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have worked in the construction field for over fourteen years. I am knowledgeable in many areas, including sales, estimations, crew management, leadership, interior and exterior renovations, on-site work, power tools, and customer relations. I am bilingual, and can communicate with a diverse population of clients. My strengths include multi-tasking, organization, and accountability. I am looking to join a company that will allow me to utilize my current skills, knowledge, and strengths, as well as allow me the opportunity to further my professional development.

Educational Background:

High School Dipolma from Clear Creek High School, League City TX 1/2001 to 5/1998 (General Education)

Job History / Details:

Professional Summary

I have worked in the construction field for over fourteen years. I am knowledgeable in many areas, including sales, estimations, crew management, leadership, interior and exterior renovations, on-site work, power tools, and customer relations. I am bilingual, and can communicate with a diverse population of clients. My strengths include multi-tasking, organization, and accountability. I am looking to join a company that will allow me to utilize my current skills, knowledge, and strengths, as well as allow me the opportunity to further my professional development.

Core Qualifications

Advanced knowledge of hand, power and air tools

Utilize time wisely to ensure early or scheduled completion of projects

Bilingual - Able to read, write, and speak English and Spanish

Computer literate in MS Office and Xactimate

Capable of performing duties as a team or individually

Leadership qualified to run and manage a team or crew

Understand the importance of customer service

Motivated, energetic approach to problem solving

Outstanding eye for quality

Great multitasking capabilities

Experience

May 2012 to November 2012

Patriot Home Shield Mt. Washington, KY

Service/Claims Representative

Handled insurance claims, exterior renovation sales, small interior and exterior repairs such as drywall, texturing, power washing and staining decks, roofing/siding/gutter repairs, bathroom remodels, and window/door replacement.

September 2011 to April 2012

Husker Roofing Omaha, NE

Project Manager

Crew management, ordered materials, insurance claims, sales, and estimates

June 2009 to December 2010

Clear Creek Exteriors Austin, TX

Project Manager

Worked with clients and insurance companies to ensure fair claim compensation for the restoration of their property. Responsibilities included estimating, claim writing, auditing, meeting adjusters on the job site, project supervision, ensuring crews had all necessary materials and all work was done in accordance with local code.

April 2009 to March 2010

Nailed Tight Roofing Austin, TX

Service Manager

Worked with clients on a day-to-day basis, scheduling construction start dates and ensuring their satisfaction and safety throughout the remodeling phases. Repairing all aspects of the home (interior and exterior) from painting to structural, using hand, power and air tools as needed for the repair/remodel.

May 2006 to June 2009

Superior Exteriors Milwaukee, WI

Insurance Claim Specialist

Customer service, claims underwriting, estimating, project supervision, crew supervision and handling all aspects of the insurance claim to ensure a fair compensation and a timely completion of the project.

June 2004 to May 2006

Coastal Group Denver, CO

General Manager

Led staff to ensure and exceed expectations of sales team, construction crews and office personnel, leadership in the form of a hands on approach, training staff individually and in group, claims underwriting, estimating and customer relations to ensure their satisfaction with commitment to excellence in the construction field.

July 2003 to June 2004

Violet Flame-DBA, Buckeye Roofing Columbus, OH

Claims Facilitator

Led sales team with top sales, leadership and an approach to excellence to show enthusiasm and raise the standard of self expectations for the company. Customer relations and dealings with Insurance Companies to ensure fair compensation for related damages

May 2002 to July 2003

Superior Exteriors Cincinnati, OH

Service Leader

Led crews by a hands on approach in the construction field from interior to exterior remodeling and repair, using knowledge, motivation, and power tools to complete projects from a day to day basis.

April 2001 to May 2002

Allied Contractors Council Bluffs, IA

General Laborer

Duties included delivering materials to job sites, completing all services orders and repairs from residential and commercial properties, using hand, power and air tools to ensure a timely and professional job.

Contact this candidate