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Customer Service Manager

Location:
Bloomington, IN
Posted:
November 17, 2012

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Resume:

abpkks@r.postjobfree.com

Web experience

Author of e-book for O'Reilly Media, Getting Acquainted with OPML

Recreational web site creation; Bloomington, IN, and Chicago,

IL October 1995 - present

Founder of two virtual communities, now operated by volunteer committees:,

a Jane Austen discussion site now receiving more than 7 million

page views each month, and,

a support group for stalled dissertation writers.

EXPERIENCE

Online Content Manager, National Safety

Council; Chicago, IL

August 2005 - Present

Translate the council's periodicals and some of its books into electronic form.

Develop new online products.

E-Commerce Developer, National Safety

Council; Chicago, IL

March 2001 - July 2005

Responsible for electronic commerce on the site, and in direct e-mail. Shepherded development of a new shopping cart and other online applications. Counsel internal clients on use of the web as marketing tool.

Acknowledged as the most technology savvy of the 4-person web staff; called on to work with programmers on database projects outside my e-commerce realm.

Web skills used: HTML, Flash, Photoshop, Javascript, Cold Fusion, PHP, MySQL, SQL Server.

Guided the Council's first efforts to develop online learning: chose a learning management system; primary vendor contact, working with instructional designers, content developers and hosting companies; prepare RFPs; train and support customer service personnel. Work with management to define online product development objectives.

Contract Web and editorial work; Chicago, IL

November 1999 - March 2001"Retemplating" project for Andersen Consulting. Part of a large team converting Andersen's own site to XML.

(message board and chat room) supervision for AT&T WorldNet Service, and other commercial web sites' community sections. Long-term project through a consulting firm.

Edit HTML e-mail newsletter for employees of Harvard Business School Publishing.

Copyediting and news writing for Electronic Packaging & Production magazine, a Cahners publication.

Webmaster; Indiana University Alumni Association, Bloomington, IN

March 1998 - November 1999

Tended the . A 1-person show: Served as CGI/Perl programmer, writer, designer and idea machine.

Credited with making the site more interactive, more homey and more "revisitable."

Managed community tools including message boards and listservs.

EDUCATIONCentral Michigan University, 1974 B.A. in journalismPolytechnic of Central London School of Photography, Summer 1972

PROFESSIONAL LEADERSHIPFormer board member of the St. Louis chapter of the International Association of Business CommunicatorsFormer publications chair of Public Relations Society of America in Detroit

Web experience



Contact this candidate