Customer Service Representative

Gerardo Lopez

Email: ********@***********.***

Address:

City: BELL Gardens

State: CA

Zip: 90201

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Chaplain Bible Institute, Temple TX 1/2001 to 10/2012 (New Old Testament)

Job History / Details:

Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver Customer service exp

Telecommunication skills

Adaptive team player

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Store maintenance ability

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Opening/closing procedures

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Chaplain

Los Padrinos Juvenile Correctional (volunteer)

Work Experience

December 1995 to November 2007

Rosie's Maintenance and more Bell Gardens, CA

President/Owner

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Computed accurate sales prices for purchase transactions.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to scheduled for the following month services.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.Managed cash stock and inventory balances accurately.Developed and scheduled new customer prospects and referrals.

April 2009 to Current

Drew Chain Security Alhambra, CA

Security Guard

Observe and report, visitor pass, monitoring parking, observing flow of

patients as well as staff, checking and monitoring packages, vendors,

first one to respond to emergency and radio transmission, ranked as most

effective to calm patient down in a conflicting situation, daily reports.

December 2007 to November 2008

City of Bell Gardens Bell Gardens, CA

Parks Maintenance

Cleaning the restrooms, paper picking, emptying trash cans.

May 2008 to July 2008

HSS Security Brea, CA

Security Guard

Observe and report, visitor pass, monitoring parking, observing flow of

patients as well as staff, checking and monitoring packages, vendors,

first one to respond to emergency and radio transmission, ranked as most

effective to calm patient down in a conflicting situation, daily reports.

Educational Background

12 Pioneer High School Bell Gardens, Ca

GED Art/Science

Contact this candidate