Technician Software

Jayson Richardson

Email: ********@****-****.***

Address:

City: Henrietta

State: NY

Zip: 14467

Country: USA

Phone: 585-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Career Profile: Primary technician in a hardware support group with 15 years experience in troubleshooting networked printers and copiers. Supported IT Department with hardware and software issues in a timely manner so development could continue.

Educational Background:

High School Dipolma from Rochester Institute of Technology, Rochester NY 1/2001 to 3/2012 (Computer Engineering)

High School Dipolma from, Rochester NY 1/2001 to 11/2012

High School Dipolma from Culinary Institute of America, Rochester NY 1/2001 to 11/2012

Job History / Details:

Summary

Career Profile: Primary technician in a hardware support group with 15 years experience in troubleshooting networked printers and copiers. Supported IT Department with hardware and software issues in a timely manner so development could continue.

Highlights

Windows Operating System and Software installations

Hardware diagnosis and repair

Maintain, troubleshoot and support systems, software installations and configurations

Preparation of instructional documentation and Knowledge base solution contributions

Solution delivery through ticketing system, instant Message, email, remote control and telephone

Asset management, refresh and data transfer support

Assist developers, test and QA in analyzing and troubleshooting the source of test failures

VLAN and port configuration changes

Port status verification, enablement and disablement

Cable management and patching for complex multiple network closet and VLAN environment

Accomplishments

Exceeded monthly goals by successfully handling more than 25 calls per week.

Developed training plans and wrote detailed documentation for training lesson plans.

Traveled to foreign countries deploying technical training and development.

Implemented procedures for technician's to reduce inventory and ordering of numerous on hand parts to reduce bottom line cost to company

Reduced technical escalations to management by 15 percentage to only 3 percentage per month through Customer First Achievement recognition process.

Worked on numerous development projects helped develop from beginning to the launch, and followed post launch.

Worked with marketing department to write descriptive materials to use for sale of products

Self trained and then obtained numerous professional/college computer and network certifications

Experience

July 2011 to January 2012

HCL Corporation Webster, NY

System printer engineer Computer IT Technician (Same position as previous, Xerox sold Devision)

Areas of expertise: Subsystem debugging.

Computer repair software setup Same Job as previous development technology and R&D were sold to HCL.

With additional responsibilities listed.

Repaired prototype multi-function printers and copiers used in software development.

Responsible for the update repair and building of personal computers system backup systems software and hardware Supported a fleet of constantly changing software development multifunction machines.

Traveled to several sites in India developing training procedures for technicians and program engineers.

Administered the training for Technicians and Engineers to transfer knowledge of products and proper operations.

Windows Operating System and Software installations Hardware diagnosis and repair Maintain, troubleshoot and support systems, software installations and configurations Preparation of instructional documentation and Knowledge base solution contributions Solution delivery through ticketing system, instant Message, email, remote.

January 1998 to July 2011

Technician I, Xerox Corporation Webster, NY

Repaired prototype multi-function printers and copiers used in software development.

Supported a fleet of constantly changing software development multifunction machines.

Installed and retrofitted new and existing machines.

Performed hardware and software upgrades as required.

Performed preventive maintenance and adjustments of machines to ensure minimal downtime Relocation project for lab and user moves to Webster location Project to transition support for non-development customer base to standard support model Work with other internal IM support groups sharing and providing information for meeting changing Troubleshot and repaired printers, identifying and replacing defective components using diagnostic tools, service aids and product schematics.

Worked with software and hardware engineers, plus Field Engineering to resolve escalated problems.

Configured network settings for internal customers.

Identified computer software and hardware issues for end users.

Identified internal sources f.

Provided base level IT support to company personnel.

Displayed courtesy and strong interpersonal skills with all customer interactions.

1997 to 1998

CDI and Xerox Corporation Webster, NY

Technician I, II

Supported Xerox emulation equipment used for software development.

Troubleshot the systems to board level, replacing defective components as needed.

Performed software and hardware upgrades as required.

Promoted to Technician I in 1989 Hired as a Xerox direct employee in October 1998 after initially working as a contract employee.

Education

Present Rochester Institute of Technology Rochester, NY

Bachelor of Science Computer Engineering,

Degree

Culinary Institute of America Hyde Park, NY

Associates of Occupational Studies Culinary Arts Management

Additional Information

Military Affiliation Served in the United States Army Numerous Service Awards and Commendations Honorably Discharged From Active Duty and IRR

Contact this candidate